dorothy P. birmingham, alabama June 29, 2022 "Service person offered a wealth of information. He was courteous, diligent and informative."
william H. birmingham, alabama June 27, 2022 "The work was done at the appointed day and time. I was informed as to what was going on. The technician was efficient and friendly. The price was fair."
dwight W. pelham, alabama June 26, 2022 "Tech. not friendly at initial greeting. Quoting me cost before initial diagnostic test was completed.. Did not see him using any type of refrigerant gage. Only saw him using some sort electric gauze. Only saw him use visual inspection to determine possible leakage and tells me he needs to do a nitrogen test that cost over $700 ."
daphne G. pelham, alabama June 26, 2022 "Tristan Saxon was my service rep and not only was he excellent at his job but went out of his way to explain what he was doing and more importantly why. As an older woman I appreciate when it is explained why something is happening and why. I have always found the service reps with your company knowledgeable and polite and willing to take the time to explain what is happening with my unit. Tristan represented you company outstandingly!"
dianne B. birmingham, alabama June 25, 2022 "Mostly because Norrell follows through on any and all air and heat maintenance without me having to keep up with scheduling it. The technicians have been very knowledgeable and competent."
donald H. trussville, alabama June 23, 2022 "Professional, arrived when expected and explained information thoroughly."
w. pittman P. jasper, alabama June 22, 2022 "He called and he showed up and got the AC back working. I SO NEED TO TALK TO SOMEONE ABOUT THIS DRAIN LINE."
woodie A. hoover, alabama June 21, 2022 "Very quick response to service request. Technician was knowledgeable and very polite."
betty F. springville, alabama June 20, 2022 "The salesman was very personable and honest. He described the problem clearly and provided options for correcting the problem. No high pressure sales!"
debbie brasher B. columbiana, alabama June 18, 2022 "Dependable, efficient, trustworthy service from Norrell for many years by the office staff and techs."
martin jr J. trussville, alabama June 18, 2022 "Preston and Logan did a fantastic job for us. The heat in our attic was unbearable but they never stopped. They both deserve the highest compliments for the job they did under the most terrible conditions."
bob D. birmingham, alabama June 17, 2022 "I bought two new Daikin heat pumps and air handlers six months ago that cost me $30k. My downstairs air handler was leaking water. The problem was an installation error that Jesse corrected for me. My other issue is that my upstairs Daikin unit can't keep up with the heat. Jesse doesn't know how to work on this unit so he's having to call a Daikin specialist who he is having trouble getting in touch with. Meanwhile I still have an issue with the upstairs temperature going to 80 degrees during the daytime heat. My energy usage because of that is $18 per day. I'm very disappointed that my brand new upstairs Daikin unit is not working properly. I'm even more disappointed that Norrell is installing units that their technicians don't know who to repair."
carolyn H. bessemer, alabama June 16, 2022 "He is good for gave the explanation about the problem. Also stopped by my house at night late. He is a good communicate to write. Because I am deaf. He is too friendly person. I really pleased his services. Thank you"
thomas M. hoover, alabama June 15, 2022 "The technician took extra steps and explained them well . It made me feel like I was appreciated as a long term customer"
eddie B. gardendale, alabama June 14, 2022 "technician and sales rep combo is a complete slap in the face. Sales rep spoke on behalf of the technician. He even said I needed an evaporator coil that cost 5k. When I priced them on the web the average cost was 265!!! Talk about inflation. Then after telling me I need 2 new units ( mind you we only have one) proceeded to show me units ranging from 12k to 20 plus. I lost all RESPECT for this company. I had another company come out and fix my AC. Heres the real kicker, the issue your reps stated wasnt even my actually issue."
john M. helena, alabama June 13, 2022 "The practice of having a sales representative show up to a service call, in addition to the technician, to try to sell additional services and equipment is unprofessional and distasteful. I have communicated my preference that this practice not be utilized in my home on several occasions, and once again, on this visit, my request was not honored."
lester L. forestdale, alabama June 13, 2022 "Because some Technician dont know how to work on some units."
sandy H. hoover, alabama June 12, 2022 "They have been responsive when I had issues and sent service the next day."
katheryn C. trussville, alabama June 11, 2022 "Very well explained what was wron and what was needed"
susan S. hoover, alabama June 10, 2022 "I've always been pleased with services i received from Norrell"
darcey M. hoover, alabama June 09, 2022 "He arrived on time and worked to fix the problem I was having with my air conditioner noise."
benny C. trussville, alabama June 07, 2022 "Tech was very thorough and helpful. Easily fixed problem."
amy C. birmingham, alabama June 06, 2022 "Speedy, thorough, great price, dependable, great customer service"
rental W. birmingham, alabama June 05, 2022 "Both technicians were very knowledgeable and explained all options well."
jerry E. hoover, alabama June 05, 2022 "I have had a contract with Norrell for over a decade and have been generally happy with the service provided."
lisa B. mt olive, alabama June 02, 2022 "Great service. Technicians were professional and courteous."
mark D. hueytown, alabama May 31, 2022 "Spoke with Renee some time around 1630 hours on Tuesday, 31 MAY 2022 requesting a service technician to analyze why the HVAC system was no longer cooling. She informed me a technician would be at my home later this evening, as soon as he completed the service call he was currently attending to. I am grateful for the timely attention to my service request. Not only am I appreciative for Renee' timely assistance I am, or I should state we are grateful for the attention and discussion Spencer, the technician dispatched to us, provided in terms of explaining what was defective with the HVAC system, a capacitor and a contactor, and the best course of action to correct the defective issues. In this case replacement of both was required, and Spencer had both components on his service truck so the replacements could be attended to immediately versus having to make a return call. Thank you Spencer for focusing on the need at hand."
richard S. birmingham, alabama May 31, 2022 "The technician was prompt, professional and respectful. The job was done in the appropriate amount of time."
chris R. homewood, alabama May 30, 2022 "Jessie was GREAT. Most thorough cleanout of the outdoor unit ever; taught me how to use the humidity setting independent of the temp (which neither installers nor any other techs ever told me about; explained clearly why checking coolant pressures was NOT a good idea unless there was a clear reason to check. He left me feeling far more confident in his tech expertise than other techs in the past. I will always request his assignment when I schedule future appointments."
sean M. hoover, alabama May 27, 2022 "The Technician was courteous and thorough on the work that was performed."
walter B. hoover, alabama May 23, 2022 "Buddy and (?Brodie) did the work as needed and completed the identified problem (Buddy had identified 2 days prior)"
duwayne S. birmingham, alabama May 21, 2022 "On time, complete inspection, excellent debrief on work done. Spencer was outstanding."
martin jr J. trussville, alabama May 19, 2022 "Jose was very polite, he went right to work, was very professional and possible, we would love to have him again."
gretchen P. birmingham, alabama May 19, 2022 "Gave us many options for finding a leak in our A/C. Helped us select an option."
shawn S. trussville, alabama May 18, 2022 "Matt came out after hours and fixed my unit that had been serviced earlier in the day. Tristan came earlier in the day and performed maintenance on both of my units. Both were professional and courteous."
michael L. tarrant, alabama May 16, 2022 "The work was done in a timely manner and the tech was very professional."
thomas H. mccalla, alabama May 15, 2022 "Fast service. Tech was able to replace part on the first call."
joel K. birmingham, alabama May 15, 2022 "I am not sure at this point how they did. They said the 2nd unit was low on freon, that there was a leak and they could not add more because Norrell would not alow that anymore, they would call with a price on a coil and if my unit was still under warranty, but I have not heard back."
john C. homewood, alabama May 14, 2022 "Matt and Josh were very thorough checking system and providing answers"
gibson L. birmingham, alabama May 11, 2022 "The technician who came out is the nicest and most thorough person that I have met in a long time."
tommy G. helena, alabama May 11, 2022 "Buddy Brown was very respectful and definitely had my best interest mind. He took the time to explain situations in terms that made it easier understand what was going on with my system. He is the technician I want when I have issues with my system. Buddy brings credit upon himself, Norrell, and the advantage program. I am request that Buddy is sent to my property for my heating and air needs!!"
leo F. pelham, alabama May 10, 2022 "On time and Andrew always conducts himself as a true professional, which gives me great confidence in his work."
eleonor M. birmingham, alabama May 09, 2022 "Technician was professional, friendly and thorough. He explained everything and pointed out a couple issues I probably need resolved."
virginia A. birmingham, alabama May 07, 2022 "I had issues with the salesman that Were later corrected."
robert C. trussville, alabama May 07, 2022 "Friendliness and knowledgeable skills of the technicians."
barry T. irondale, alabama May 07, 2022 "Triston Was professional, friendly and was thorough with maintenance services"
carolyn T. birmingham, alabama May 04, 2022 "Good service, polite and courteous employees and always arrive at the appointment time."
cleo P. hoover, alabama May 04, 2022 "technician arrived, immediately saw the problem and began to correct the poblem."
chrisie H. birmingham, alabama May 03, 2022 "Norell always delivers first class service. They are dependable and always come when they say they will. They are always polite and work very hard to resolve the issues to my satisfaction. I've never had such great service, and have it consistently. It's a standard for this company."
mary W. birmingham, alabama May 03, 2022 "Technician came within 30-45 minutes of my calling, problem was resolved."
darcey M. hoover, alabama May 03, 2022 "My sprinkler system would not come on. Wanted Norrell to check as I just had a new water heater put in and the water had been turned off. Before I called the sprinkler people I wanted to check to be sure all the water had been turned back on. As it seems, the line from the system had been cut by my landscapers. So nothing Norrell caused. However, I was not impressed with the associates. Instead of saying "I can't see where it is something we caused he kept saying "This is above my pay grade"."
horace T. pinson, alabama May 01, 2022 "they did not try to impress me with tech jarg. answer my question so i could understand them.acted professional"
holly S. pelham, alabama May 01, 2022 "Friendly and on time. When scheduling the lady was very nice and let me know about the 15% discount loyalty program. Only complaint was the cost of new thermostats"
joyce L. birmingham, alabama May 01, 2022 "Andrew provided the great service I have come to expect from Service Experts."
keith N. trussville, alabama April 30, 2022 "Did good work and worked with me to get it finished even though they were a little late"
alfonso H. birmingham, alabama April 30, 2022 "He was very very professional. Came in did what he had to do and was very very polite. I like him keep him around."
david C. helena, alabama April 29, 2022 "This rep has serviced our home before. He is very knowledgeable and professional."
brenda K. vincent, alabama April 29, 2022 "Tech was courteous and completed check on equipment in a timely manner."
kathleen W. moody, alabama April 29, 2022 "Brian is always professional and fixed a problem I didn't even know I had."
nettie B. birmingham, alabama April 28, 2022 "I was reminded about the appointment and technician's arrival."
bill H. pleasant grove, alabama April 28, 2022 "Explained everything thoroughly. Explained all options very well."
jim S. calera, alabama April 26, 2022 "Install Team of Anthony and Andrew were very efficient, friendly and knowledgeable of our equipment!!"
george K. bessemer, alabama April 23, 2022 "They did an excellent job with my service, they opened up my units and inspected each one"
jeffrey P. montgomery, alabama April 22, 2022 "Always satisfied with the prompt service and communication from the office staff."
maryann M. helena, alabama April 18, 2022 "Still not happy with the new thermostat. The last tech seemed to have a hard time understanding how I wanted it programmed. Still not sure it is okay. Says Heat - running schedule. Has not been hot enough to know if it is going to cycle properly. Time will tell."
velma W. birmingham, alabama April 18, 2022 "The tech was very friendly. He made the repair and was respectful of my home and my pets."
larry G. oakman, alabama April 18, 2022 "Always helpful with good suggestions. Friendly and efficient service."
cheryl O. birmingham, alabama April 18, 2022 "The service experts did a detailed inspection of my system and gave information on what they found."
david C. birmingham, alabama April 16, 2022 "through-courteous-professional. Jessie Clark is an asset to Norrell, and should be recognized as such."
eddy B. trafford, alabama April 16, 2022 "Simon was very friendly, courteous, and efficient doing his job."
donald B. adamsville, alabama April 16, 2022 "It was raining and they didnt get to clean the out side until like the other service men always do..other than that they were great."
william jr J. birmingham, alabama April 14, 2022 "Jeff and his assistant were very professional and polite. They installed the new water heater in an afternoon which required them working into the evening. They did a great job overall."
iva williams W. birmingham, alabama April 13, 2022 "His efficiency and familiarity with my unit. He has service my unit before."
bill H. dora, alabama April 10, 2022 "Service Tech did a quick job on the air handler. In my opinion not very detailed compared to others."
david M. hoover, alabama April 09, 2022 "Jarod was very attentive, courteous, thorough, and helpful with all my questions. Probably the best experience we have had with a regular maintenance appointment."
joyce H. birmingham, alabama April 09, 2022 "Brian arrived on time and immediately diagnosed the problem with my cooling system"
tina G. birmingham, alabama April 06, 2022 "Okay, I really don't care for the ongoing payment plan option, but the equipment is exactly what we wanted and needed, and is working great."
dave D. pelham, alabama April 06, 2022 "Nick arrived exactly on time for our semi-annual maintenance checkup. He went right to work and did a great job, including cleaning out drain lines in the outside unit. He answered my questions with confidence. He has a friendly and quiet manner. He represents Service Experts, our HVAC provider for over three decades, very well. A note of appreciation also for Sue, who arranges the scheduling and calls to make reminders. She is really good at what she does, as well."
bryan C. pinson, alabama April 05, 2022 "Although there were some mis-steps with the toilets being re-installed due to a new person showing up who had never done this before, Norrell came to the rescue quickly with Brian and he went out of his way to complete the job."
kathleen E. birmingham, alabama April 05, 2022 "I do not like this split system that was installed. It is not easy to understand how to program it. The previous one worked great! This one is extremely difficult to understand. The technician was great The product is a pain!!!"
arthur W. bremen, alabama April 04, 2022 "Quality care. Very personal and friendly technician. Very knowledgeable."
patrick H. birmingham, alabama April 04, 2022 "Professional knowledgeable and discusses what he did. Jessie always does an excellent job."
cheryl O. homewood, alabama April 03, 2022 "Nick was very polite and careful. Before he arrived, he equipped his vehicle with the parts he might need to replace during the maintenance visit to my condo. Sure enough, it was time to replace two UV lights, or whatever they are called, and he had more than two in his truck. He did not have to return back to headquarters to get them and then make a second visit to my condo."
lisa C. birmingham, alabama April 02, 2022 "Y'all always do a great job! A gas furnace and water heater make me a bit nervous, so I'm glad to have trustworthy people servicing the system. Plus, your employees are always very nice"
marsha P. birmingham, alabama April 02, 2022 "He was on time, immediately went to work, answered all my questions, and made sure I was satisfied with the job before he left."
darcey M. birmingham, alabama April 02, 2022 "I have used Norrell several years. Always concerned when the tech in the truck brings the supervisor is the car. That usually means "trouble" with something. My air conditioner is almost 6 years old. However, the other piece is American Standard and they were not compitable. And my water heater is more that10 years old. After several conversations and some discounts offered I switched to the monthly plan so everything has been replaced."
cleo P. hoover, alabama April 02, 2022 "things went well, techs provided informationas tythe inspction went along."
robert H. trussville, alabama April 01, 2022 "No one is perfect, however Tristan was as close as you will get if it was my choice he would provide all my service."
mary L. birmingham, alabama March 31, 2022 "Great service just displeased with an equipment failure on my compressor that is 2 years old n 2 months = 26 months"
michael R. birmingham, alabama March 27, 2022 "Technician was friendly and explained all he did. He was prompt and timely."
christine S. moody, alabama March 26, 2022 "The technician was prompt, polite, informed me of what was done. Put notes in file for next technician that services unit of what to look for. Answered all my questions"
anthony M. birmingham, alabama March 25, 2022 "Professional, courteous and competent service in a timely manner."
stephen J. alabaster, alabama March 24, 2022 "Was very experienced and provided the most comprehensive and complete service I've had in my 20 years with Norrell."
eddy B. trafford , alabama March 24, 2022 "Called Norrell at 2 pm. My gas hot water heater pilot light was out and would not lite. Holt and Jose got here around 4pm and had my hot water heater going by about 5pm. Thanks Holt and Jose for fast friendly service."
misty L. birmingham, alabama March 23, 2022 "Explained everything to me in Great Detail, to where it made Complete Sense."
paul H. hueytown, alabama March 22, 2022 "Great service. They took time to tell me what they were doing and were very respectful of my home."
barry H. alabaster, alabama March 21, 2022 "Young service tech was very professional and explained everything he was doing. He sold me on a replacement filter and UV bulb! ??"
harriett J. ensley, alabama March 20, 2022 "My service date was 3-17 and I had to call to get another service rep to come out on 3-18 due to a part being left off the heating system. The rep opened the unit and the connection wire was hanging disconnected. He told me that the part was broke and broke the wire connections in front of me to fix it."
mary gach G. homewood, alabama March 20, 2022 "The service men were pleasant and efficient and cooperative----and completed work in a timely manner."
roger S. alabaster, alabama March 19, 2022 "Looking back over previous service records, we have been told that the blower motor is over amping and needs to be replaced. Yet the only year any readings were recorded on the paperwork left behind was 2020. The sales consultant told my wife he would follow up with me later that day. I waited the following week to call him, left a message and still no call back. Makes we question if we really have an issue or not. Which also begs the question, why was a sales consultant on service call?"
harold F. birmingham, alabama March 19, 2022 "Simon Adkins and his associate arrived within the appointed time and did a thorough maintenance on my AC. He vacuumed leaves and pine needles out of it and cleaned the coils; also checked the refrigerant pressure."
stanley G. odenville, alabama March 19, 2022 "The technician was prompt, courteous and efficient. He corrected a leak problem with the air duct and recommended replacement of a water heater which was in bad shape. He facilitated contact with a Norrell sales consultant who followed up with us."
william G. adamsville, alabama March 18, 2022 "He introduced himself and went straight to work. He was efficient, and thorough. He had some suggestions to what he needed to do and explained it. Friendly and courtesy."
adams jenkins J. birmingham, alabama March 18, 2022 "They provided outstanding service. Each person knew his job and they worked good together."
julia G. birmingham, alabama March 17, 2022 "Our heater went out on a very cold Saturday and they were very prompt in their response to the problem."
daniel W. birmingham, alabama March 16, 2022 "They did the service work fine except they left the light on in the attic and I am not able to get up there to turn it off so they had to come back the next day.to turn it off."
juan A. defiance, ohio March 16, 2022 "great costumer service and good attitude great knowledge of his job answer all my questions"
juan A. defiance, ohio March 16, 2022 "great customer skill and knowledge of his job answer all my questions"
richard H. hoover, alabama March 15, 2022 "The service technician was terrific! He was friendly, competent, thorough, and informative. He very much helped me to understand my system."
karen R. moody, alabama March 15, 2022 "The technicians were very courteous, knowledgeable, and considerate. They worked over 12 hours to remove our old equipment and install the new making certain everything was operational before departing. They explained how to operate the unit to my daughter and I. We could not have had better service. Andrew and his partner are a good team. Thank you! Please let them know how much we appreciate their hard work."
patrick M. montevallo, alabama March 12, 2022 "Nick arrived and set about his work to inspect and maintain our HVAC's. Did his job and left. I do not like to give the highest ratings because to me that indicates nothing else needs to be done. There is always room for improvement."
christine F. birmingham, alabama March 11, 2022 "Technician was very Courtesy, Professional, Knowledgeable and Servicing my HVAC Unit. Thanks you, Mr. Buddy Brown."
joe W. montevallo, alabama March 11, 2022 "Andrew is very thorough and takes his time to make sure everything is working correctly . Also communicates real well . I have to add that Sue in customer service is very courteous ( so are the others , but I remember her name ) . I get up to the minute changes , which is nice ."
allen B. birmingham, alabama March 10, 2022 "Tech seemed very knowledgeable. Was efficient & polite."
lucille U. birmingham, alabama March 09, 2022 "Punctual - knew exactly what to do and fix the problem"
joe T. birmingham, alabama March 09, 2022 "It took several days of testing, but Andrew and Jeff determined that the thermostat was most likely the problem. They were persistent and I appreciate their determination. A new thermostat was installed and the system seems to be working fine at this time. Thank you so much."
louis P. gardendale, alabama March 08, 2022 "Very professional experience, took care the problem in a timely manner. Job well done."
margaret C. alabaster, alabama March 08, 2022 "The work was very good. The tech explained what he did and advised he found no problems."
stella S. bessemer, alabama March 08, 2022 "Technician Simon Adkins was professional and courteous. He did an excellent job. I am very well pleased."
sandra W. pelham, alabama March 05, 2022 "Tech was very knowledgeable and answered all my questions. Brian Wiggins is a great asset to the Norell Company."
mark W. pelham, alabama March 04, 2022 "The technician was on time, worked quietly and seemed very knowledgeable. I like the fact that he was same technician as last service!!"
frances waldine H. pelham, alabama March 04, 2022 "Well organized. Courteous. Neat. Listened to what I had to say. Explained things to me. Did not rush."
pam H. helena, alabama March 03, 2022 "The service was provided professionally. I was informed of any issues and findings. The representative was respectful and explained the checks that he performed."
rebecca P. wilsonville, alabama March 01, 2022 "Jessie Clark was professional and polite. He took the time to explain what he had done and what maybe due next service call."
james R. ashville, alabama February 25, 2022 "Brian was punctual and professional and resolve both of my issues both times he came out"
charles A. vestavia hills, alabama February 24, 2022 "Luckily I got home in time to tell the technician as he was going out the door we had a small leak from our hot water heater. Overlooked twice by your technicians."
adams J. birmingham, alabama February 24, 2022 "Have not finished it, if I no not get it done, I will take this company to court. I spent almost $9.000 for this job and as of yet it has not been done."
katy W. moody, alabama February 23, 2022 "Brian has been her 2 to three times and each time he provided excellent service and a professional job was done. He also check out my water pressure and is going to get me a quote on the valve replacement for that."
donna D. alabaster, alabama February 22, 2022 "they came in and did there job, very honest about what they did and what they were doing. any question I had they seem to be honest with there answer. very positive people enjoyed them. talked very positive about Norrel. that goes a long ways."
pearl G. mountain brook, alabama February 20, 2022 "Andrew was extremely knowledgeable and took time to explain and answer questions"
juanita S. gardendale, alabama February 20, 2022 "Technician was on time and very respectful. He provided answers to my questions and provided helpful suggestions"
nathan W. birmingham, alabama February 20, 2022 "All ways does good job and on TIME. Very helpful with any questions I may have."
ben W. pinson, alabama February 19, 2022 "Everyone was so helpful and friendly. They let me know exactly what was going on and got everything taken care of quickly!"
wilbert P. birmingham, alabama February 18, 2022 "He tell explain everything he is doing step by step"
cindy G. birmingham, alabama February 17, 2022 "Ac unit not cooling after service but was before service"
felicia C. birmingham, alabama February 17, 2022 "KD went above and beyond service to ensure my system was working in proper order."
hal W. vestavia, alabama February 16, 2022 "Very knowledgeable, good at communicating with customer at their level of understanding. Provided valuable assessment of issues."
william C. trussville, alabama February 16, 2022 "He came in an checked the equipment and was accurate and quick. He told us our filter would last 6 more months and told us everything looked good."
peggy C. vestavia hills, alabama February 16, 2022 "Technician Jessie was very pleasant and helpful. He did a thorough examination of my system. He gave me some helpful tips on my thermostat and also information on the best type of filters to use."
ms bonham B. birmingham, alabama February 13, 2022 "Technicians on time, and all questions answered that were asked."
walter B. hoover, alabama February 11, 2022 "He investigated the equipment to try and locate the problem for the system failure noted on the thermostat. This was the second call for the same problem. The first call was about two weeks prior, that person used the on/off switch to reset the equipment. This tech was more thorough."
arthur W. bremen, alabama February 09, 2022 "Very respectful of my property, knowledgeable, courteous and friendly. Not pressury."
iris F. mccalla, alabama February 09, 2022 "Tech responded quickly. He was very Thorough as you walk through the process of what might have caused the problem. I was very impressed."
penelope O. center point, alabama February 06, 2022 "It took two techs, they seemed very incompetent. They asked us where the condensation line ran. They're the supposedl professionals. Now this morning the heat is not working again!"
richard S. birmingham, alabama January 30, 2022 "The 2 techs that came to our home were on time and went right to work.. They were good listeners, very respectful and thorough."
michael G. alabaster, alabama January 27, 2022 "He was polite, explained exactly what he was checking and why."
morris M. birmingham, alabama January 27, 2022 "Overall positive, but the technician Phillip who serviced my downstairs unit failed to connect an important wire and the system did not heat. I had to call Norrell back on Thursday and Brian Wiggins came out to fix it. Phillip also left his tool kit Monday and called me; I found it and he had to come back Tuesday morning to pick it up. That's a little sloppy workmanship, don't you think? Brian said he would report this mistake."
mr hardegree H. hoover, alabama January 27, 2022 "Technician was ontime, thorough, and professional."
brown W. birmingham, alabama January 27, 2022 "Philip Poe and Dennis J. were friendly, courteous, knowledgeable, and efficient technicians. They gladly did what I asked them to do to stop my air return grate from rattling."
allan F. ocala, florida January 20, 2022 "Mike is very efficient in everything he does.He lets you know if there is a problem with your unit."
charles P. birmingham, alabama January 20, 2022 "Everything went pretty well, and I was satisfied overall-just took a little longer than expected."
donald H. trussville, alabama January 19, 2022 "Technician arrived when scheduled, was very curious and efficient."
donald W. birmingham, alabama January 18, 2022 "We love our tech. Always kind and we can always depend on him to solve the problem."
joyce e H. birmingham, alabama January 18, 2022 "Always pleased with Brian.We have a problem with the thermastat running continuiously. Brain thought itcwas because the humility setting was high. He turned it off,but it hasnt solved the problem. If we don't want the system to run constantly,we have to turn it off."
misty L. birmingham, alabama January 15, 2022 "Very Helpful Serviceman, explained everything in detail."
rhonda A. morris, alabama January 13, 2022 "I am without heat . You said the part would be in in two days . This is now the fourth day . I was told yesterday that maybe it will be in Friday . Trystan who sold me the unit said Norrell is more expensive than others but we are top of the line . Obviously it isn't too of the line if it stops working after six months . I was told that Norrell was at the mercy of Lennox the manufacturer for the part. Lennox is located in Pelham . No one can drive and get this part ? Norrell is horrible and word of mouth is alot ."