Norrell Service Experts Reviews

"Technician arrived when scheduled, was very curious and efficient."

"We love our tech. Always kind and we can always depend on him to solve the problem."

"Always pleased with Brian.We have a problem with the thermastat running continuiously. Brain thought itcwas because the humility setting was high. He turned it off,but it hasnt solved the problem. If we don't want the system to run constantly,we have to turn it off."

"Very Helpful Serviceman, explained everything in detail."

"I am without heat . You said the part would be in in two days . This is now the fourth day . I was told yesterday that maybe it will be in Friday . Trystan who sold me the unit said Norrell is more expensive than others but we are top of the line . Obviously it isn't too of the line if it stops working after six months . I was told that Norrell was at the mercy of Lennox the manufacturer for the part. Lennox is located in Pelham . No one can drive and get this part ? Norrell is horrible and word of mouth is alot ."

"Tech arrived with part as promised and immediately began repairing problem."

"Quick response. Very thorough."

"Technician was very professional"

"Tech came within time scheduled. He was very polite and he found the problem. The part was replaced in a few days."

"They were quick and able to get us a temporary fix overnight until they could return with the supplies needed to fix our heat"

"The Tech was very pleasant. He told me everything he did & explained anything I didn't understand."

"The serviceman was very professional. He arrived at the time he said he would. went directly to work , did not waste any time , fixed the problem."

"Per usual , the guys did a great job explaining everything and were very thorough."

"The technician who came to check my heat pumps is one of the very nicest men that I have met in a long time. On top of that, he did a great job of checking out my equipment. I have asked that in the future this technician is the person that I want to come to my house."

"Tech was very nice completed his work and let me know he had finished"

"Communications was prompt and efficient. I could tell Brian was a professional. he was very easy to talk too."

"Technician was very polite, knowledgeable and inquired if I had any questions or concerns."

"The problem was found and repaired in one visit."

"The technician was on time, professional, and explained what he was going to inspect and explained the cleaning of the filter. The technician was also familiar with the system because he was on the initial install crew. I could not have been more satisfiend."

"The technician knew what he was doing"

"Matt and Trystan were very professional"

"I was pleased with the service that was performed"

"this program was a God send to me. the guy that came out to see what i needed was very knowlidgeable of your equipment. and the install crew the were very knowageble of their jubs and were very polite and got done in a great time"

"He is always so polite, professional and trustworthy!"

"My new heat pump & furnace wasnt working It took multiple visits to finally fix the problem but the technicians figured out the problem"

"Tech took his time & explained all that was done."

"He answered all my questions and concerns"

"Very prompt , professional and helpful"

"Consensus"

"On time, quick to identify problem, pleasant and appropriate behavior of service staff. A nice experience (except if we had realized our problem was simply battery replacement in thermostat we might have avoided calling you this time!)"

"The technician was very efficient and explained everything he did"

"Great customer service"

"The technicians were very knowledgeable and installed the system in an efficient manner."

"Overcharged for replacing pressure regulator and brass fittings at heater. $1380 to do a job others have quoted at $400-500 tops. Inflated price due to age discrimination."

"He did talk to me about what he is doing"

"The technician was very professional and did a very good job."

"They were prompt and courteous"

"Technicians were very nice and thorough."

"He was on time and informed me of the results"

"The Technician did a great job."

"Jessie Clark always does a very thorough job & explains well."

"Very professional"

"Improper diagnosis. I was told by technician that I had a dangerous carbon monoxide leak and needed a new heat chamber which would cost 1/2 of replacing system. Bid on system $9,000. I had a reputable company check it. They disassembled itt by removing blower and crawling into the bottom with a light. No cracks in chamber and carbon monoxide checked at room registers and reading was zero. I was misled by your technician who obviously was attempting to make a sale for a commission bonus. He had salesman here with him."

"Bon was excellent and explained everything in great detail for me. He did a thorough maintenance and I was grateful for his professional manner."

"The tech was very thorough and did a good job of explaining what he saw and what additional/next steps need to be taken. My frustration is that the Norrell tech that visited this past Summer reported all was well, and in a short time, are now being told of a variety of issues to be address. I find it difficult to believe that the extent of wear and tear described has taken place. Either the fist tech was not through or this one was overly aggressive. I'd prefer consistency when dealing with the same company over such a short period."

"Service techs were knowledgeable and went over and above to service my HVAC unit. They and the service were great."

"The technician was patient, courteous, and thorough."

"Simon Adkins seemed to be very knowledgeable about his job."

"courteous, knowledgeable, thorough, excellent communication"

"Courtesy, knowledgeable, clean, on time"

"Tech was thorough and very respectful and courteous."

"Technician was efficient and thorough, and I always appreciate your continued contact and the quality of your workers."

"It was perfect"

"Professional done"

"Our technician was friendly, courteous, very knowledgeable, and a pleasure to have in our home."

"No problems."

"Problem still hasn't been solved"

"Technician was very professional and curtious. He gave me the opportunity to ask questions"

"Dennis was very communicative, very respectful of me and my pets, AND realized a safety switch was off or unplugged & fixed that, too."

"I've had great service every time."

"Thorough maintenance was done. Problems found and resolved same day. Technicians were very police and informative."

"Tristan was great. Very detailed oriented and able to explain everything so I could understand it. Great employee!"

"Above and beyond customer service. He checked the air conditioner and found some issues. He told me the issues and how to fix it. Very nice young man."

"Nice, efficient, and on time"

"Their knowledge and courteous"

"He was very nice and did his job"

"Technician was friendly and respected our home and PPE requests."

"They did what they were supposed to do ,"

"The technician, Bon Tran worked hard and completed a thorough check and cleaning."

"Norrells technicians keep my system running efficiently which saves me money and provides peace of mind."

"First Class"

"Tech was nice and answered my questions"

"Good and prompt service"

"Service rep. (Bon Tran) was very professional and thorough in completing his work."

"The technician was very well trained and skilled"

"Professional service"

"Did great fast work"

"Dennis Jones did a great job explaining what he did during this service visit."

"Bon Tran was very knowledgeable and took his time doing the job and explaining things."

"The technician was courteous and efficient."

"Came out in a timely manner. Technician was very professional while onsite."

"tech was on time @ went right to work on my system"

"The technicians arrived to handle my issue in a very timely manner. In addition, they were diligent and made sure not to mess up anyway in my home."

"Andrew always arrives during scheduled time. He is always friendly and professional and I feel very confident in the services he accomplishes while here."

"Fast, professional service."

"Always thorough and friendly."

"Thorough and professional"

"Efficient and timely repair."

"on time efficient"

"Thorough inspection with good explanation. Found additional problem and followed up"

"Very thorough. Always answers questions. Also appreciate wearing mask and shoe covers."

"Brian got my furnace running again and told me about some issues with it. Ryan had plumbing experience but I did not get my 2 outside faucets upgraded."

"Steady excellent service"

"Consistent fantastic service!"

"Very professional"

"Bon Tran did another excellent job with the installation of our UV System.. Does quality work efficiently and effectively."

"Service was good, techs were very professional and friendly. I feel the service was valuable."

"Tech took the time to check all my equipment and ensure everything is running properly and took the time to explain everything from the service visit"

"I really like Corey. He was very professional in his approach. He was genuinely concerned about me, my property and HVAC units. He was very thorough in cleaning and attending to the units and double checked some things afterwards to make sure everything was in good working order. I would like to have him come out every time if possible."

"No complaints except late and I get not get notice that he was running late until end of time I was expecting. Good service. Nice young man."

"The technician, Bon Tran, explained what he found and what needed to be done and in a way I understood."

"He was very thorough and a very pleasant and helpful."

"Service was same day and the problem was quickly located and remedied."

"The two service men were most courteous and explained well what they were doing and what needed to be done."

"Arrived on time. Completed in a timely professional manner."

"Technician was very knowledgeable and great personal skills."

"He was so nice & helpful"

"Good"

"Would have been a 9 or 10, but late arrival hurts the score."

"Jessie Clark was great!"

"Promptness and very courteous."

"Tech was courteous and professional. He found the problem quickly and resolved same."

"Techs were professional, on time, efficient."

"Technician on time and gave me confidence that check was thorough and units working properly."

"I am a long standing customer of Norrell. They have always provided fast and courteous service.I have referred them to many of my friends"

"Service rep very knowledgeable, professional and personal"

"Service was great"

"very satisfied with his visit"

"Always professional."

"Very helpful, very polite and knowledgeable.Enjoyed the service as well as the conversation. Will cerrtainly recinnnend and use again when needed."

"The service was on time and thorough"

"Bon I rate as a very good tech"

"The sales guy First class professional"

"Fins on side of unit need to be cleaned with brush instead of just spraying soap on them. Either wax is getting thinner or not enough is being applied. Growth inside of return unit yet no attempt to remove it. Only tried to sell me a LUDICROUS priced UV Lamp.Problem could have been solved with a little effort"

"Technician was very knowledgeable about what was happening."

"Jessie is a very trained servicemanand he knows what he is doin he is through and if he finds something that needs fixing he tell u on the spot i want him for my serviceman everytime i need somethind done!!!!!!!!!!!!!!!!!!!!!"

"Technician, Bon Tran was very professional, respectful, knowledgeable, and pleasant. He did an excellent job. I am very satisfied."

"Technicians were both professional and courteous."

"They installed the ac unit fine, were polite and did not get in our way at all. However they set the unit on 60° before leaving and my husband got up at 3:00 am to check it since he was freezing. Additionally, they left an extra long (very nice) silver hose on the grass in our side yard, quite visible from our picky HOA neighborhood. It is now in our back yard if you want it back and we aren't home."

"First I rarely give a 100% scale. Second, the technician arrived, was shown the units under inspection and went to work. While I did not watch over every action taken, I will trust that everything that was supposed to have been looked at and adjust was."

"Used mask; covered shoes; answered questions; timely completion of his assignment; very pleasant and polite"

"Norrell always does an excellent job. The technicians are very professional and knowledgeable and get the work done quick."

"Tech professional, explained what he did and what was needed to be done. checked prices with office."

"I was able to quickly get connected with a repair technician, who was then able to quickly fix my issue."

"I was well pleased with the technician and his service."

"Tristan was on time and very professional. He did a thorough exam of the heating system. I was very pleased with the service!"

"Technician was very friendly and willing to answer questions. Not sure if he was truthful when he tole me that filters I purchased, which were labeled Merv 11, could not possibly be 11's because they were not 4" thick. I was assured that they could not possibly be good as they are too thin."

"Our service was performed timely and professionally. The service and information provided was so good that I was able to make a recommendation of your services to a friend."

"Brian did a great job. The guys who installed the water heater were efficient and worked to get it done in a suitable length of time."

"Simon explained what he had done and recommended advantage Program."

"The techs were respectful and did their job well."

"They were very thoughtful, thorough, explained things well , very smart ,"

"They explained what they were doing and how they were doing it"

"They were efficient and even did a water heater inspection."

"Scheduling was easy. Technician arrived in a timely manner. Technician was very professional, answering all of my questions."

"On time, courteous, excellent job"

"Technicians we're courteous and efficient. Answered any questions or concerns I had."

"Technicians explained what they were doing and why. Also they explained the benefits and prices of purchasing a new system."

"The technician was very polite and knowledgeable."

"He Ryan was very calm in explaining everything."

"Have always gotten good service from your company."

"The men were professional, informative (without trying to sell me something), efficient"

"Simon was prompt, courteous, and efficient."

"Excellent service"

"Technician provided excellent customer service"

"Jessie Clark is an asset to Norrell. He is the personification of professionalism and courtesy."

"Knowledgeable and informative me as to the functional aspects of my system."

"Pushy salesman"

"He was knowledgeable, efficient and pleasant"

"Technician was prompt, polite and respectful"

"highly professional and did a great job"

"Technician was very polite and professional."

"Tech was respectable and knowledgeable."

"Good reliable service"

"Tristan did the job quickly and thoroughly."

"Very satisfied,, he was cordial and professional."

"As usual, the technician was great. Sorry, I forgot the young man's name. He has served our units numerous times."

"Personnel were excellent"

"He was very effectient and knew what he had to do and had the part on the truck"

"Excellent, friendly service"

"He was in and out in less than 5 minutes"

"Technician is the most knowledgeable and thorough service provider we have ever had."

"Bon Tran was friendly, professional and thorough. He answered all my questions to my satisfaction."

"Because they did a great job and very efficient and in a timely manner"

"Performed required service with knowledge & efficiency"

"I asked the lady that answered the phone to send the April Aire air filter also, and that wasn't done. But the AC tube that was put on the outside unit works well and the technician did a good job. He ran over my rake and broke it, but I may not have moved it out of the way very well."

"Good job and technician"

"Professional and informed."

"Second time a sales agent showed up with the HVAC tech unannounced. Is there some issue requiring this appearance? Thankfully there was no mention/discussion of a new HVAC system, though there was an unscheduled inspection of the water heater. Yes, I am fully aware of the status of the water heater, I am the one whom installed it when the house was constructed. I appreciate the inspection, do not appreciate the unannounced aspect."

"Bon was very friendly, informative, made me aware of what he was checking on the HVAC and why. He kept me inclusive on his visit."

"y'all always do a good job"

"Showed up on time, was efficient in his job, explained what he did and what to expect for the next service visit."

"Punctual, professional, super competent"

"Your workers were very courtliest, worked very hard on my job. The reason I did not answer #3, I have Air Conditioning Company I have used for years. Will continue to use you on the system you installed."

"bon was intelligent, knowledgeable, patience and on time. service completed in a timely manner, consulted when necessary, told me what i needed best of all answered all my questions in other words rating was based on bon the other guy was nice the rating below would be 9 or 10 if i could ge bon all the time since that is not a guarantee made allowance for company hiring bon"

"Bon Tran , is very knowledge with my system also work clean in side and out of the house , great job thank you"

"Jessie is a very smart tech and knows what he is doing. Thank you for the good service anytime we need you."

"friendly, efficient service technician"

"Found the problem and fixed it."

"Because of professional technicians"

"On Time , polite and told me what they were doing. I enjoy speaking with Sue over the years to set up my appts. I feel as if I know her,"

"professional and careful maintenance and service always from your agents; great phone service and manners as well from your agents"

"The Technician was very courteous and was very knowledgeable about his work."

"we needed a new system-asap The Norrell people delivered."

"He came in a timely manner and worked efficiently to complete the job."

"Recurring of the same problem with air condition."

"Installers were very nice and cleaned up the areas where they were working and carried off all their trash."

"The tech were nice and courterous but I still did not have air."

"River on time. Answered questions when asked"

"Excellent customer service."

"I was satisfied with the work, but the technician had to make a second visit to my home to answer the question that I had asked in the beginning."

"On time, friendly and efficient"

"Technician was polite, worked quickly and offered information."

"The sales rep and technicians were very polite and thoughtful."

"Excellent service."

"We did not understand all things until we printed out our copy your warranty. We thought after 10 years we would own the equipment. We should have thought this decision over before jumping because our unit was not working."

"He was very efficient and informative with the needs of my appliances. Also very clean. He cleaned the area that he serviced and showed me how to change out the filters. Great job thanks"

"Everyone that was involved was incredible! This includes Josh as well. Thank you for hiring such respectful, kind, knowledgeable and dog loving people."

"Jessie was very efficient and provide me with information I needed to know about my filter."

"I am still listening to this loud and annoying noise coming from the return which sounds like a weedeater or a buzzsaw in the house, Mat fixed when he came but it only lasted for about a day,"

"TECH TRISTAN checked off all the items I need checked for the outside & inside units."

"Very fast response and professional with good results. This was an emergency call at night 10pm."

"Everything went smooth. Shaun G. Was excellent for explaining our options and Mark B. was fantastic when it was installation time. Overall great experience !"

"Matt was nice, knew his skills, did not make fun of me when the problem turned out to be a dumb thing I did myself!"

"Satisfied."

"was polite, went right to work, told us if we needed to replace anything--excellent service."

"Both techs explained in details what they were doing, and the expected timeline and they were very courteous"

"Trent and Caleb did an excellent installation. A UV light is on order and we are awaiting delivery."

"Very Knowledge and proffessional"

"Personal, professional, answers all my questions. Work completed as outlined."

"The tech was on time and fixed the problem right away"

"Very prompt response to my message. Technician was nice and helpful."

"Great service, on-time, Courterous."

"Courtesy, Knowledgeable, efficient, top notch gentleman...I'll ask for him from now on."

"We requested Dennis because he is very conscientious, thorough, arrived promptly and kept us informed."

"Excellent"

"Knowledgeable and informative: HVAC Service only"

"Your representative is VERY nice and thorough. He did an excellent job of checking my 2 units. Beside that, he is one of the nicest men that I have ever met."

"Very courteous, diligent, professional,and informative."

"He located the problem quickly"

"Very polite, efficient and kept us informe of status"

"Were here when they said they would be here, got busy and fixed the air quickly!!"

"Bryan is wonderful. Very professional and patient. Please do not send sales person - very uncomfortable - although nice."

"Dennis arrived on time and always does a great job!"

"Everyone at Norrell was so pleasant to work with, from the office staff to the technicians. The response was super fast. The young man who made the original call fully explained the situation to me over the phone using language and terms I could understand. The problem was totally resolved that day. Service was in response to an inspection issue for a home sale. Office staff realized they forgot to take pictures and sent someone back the same day to get the pictures."

"On time Pleasant & personal Very informative"

"Norerel has servicee this unit sonce installation."

"courteous abd professional"

"They did a good job repairing the air condition problem."

"The guys were great, extremely professional and very careful about any mess. They explained everything in great detail and were thorough but reasonable time."

"prompt and efficient"

"Fast service, knowledgeable technician and he was very nice."

"The tech had and awesome attitude was on time and a great job"

"Technician was friendly, informative and mindful of our living space."

"It speaks for itself"

"Very polite"

"Website appointment scheduling on Saturday, appointment on Monday, install on Tuesday, completion on Wednesday. Advantage program means 0 down. Never had suvh great service ever."

"Expectations greatly exceeded. KD was knowledgeable and personable. He went above snd beyond. If all of your technicians are this good then Norrell is set for the future"

"Great customer service and very informative of status of unit's operation."

"Tech was very polite and informative"

"The salesman and installers were professional and worked harder than anyone I have ever seen."

"The tech was thorough and arrived on time."

"Brian Wiggins was very thorough and professional, providing detailed information to questions and explaining all of his actions."

"Problem with cooling system diagnosed options for repair or replace given chose replacement Anthony & Trent came Friday morning installed new system Very pleased with results"

"The tectonics knew what they were doing. This is what I expect from a company."

"It was raining and worker did not clean conditioner dust outside"

"I called, they got here within the hour.. shocking huh.. He was very kind and professional.. He fixed my air within minutes. He automatically knew what the problem was and he went to work. Im very satisfied"

"Service was done quickly and correctly."

"Took care of everything very efficiently"

"Prompt and kept you included with their process."

"Brian was able to explain everything to i us as he was doing the work. He was very informative if we had any questions . I wouldnt hesitate to recommend him for any A/C or plumbing work anyone needed."

"Dennis arrived on a Saturday night to fix an air conditioner that had stopped working . He was here until past 10pm until the job was complete. Since my husband had just been released from the hospital following surgery, the speed with which the repair was made brought us relief and comfort. Thank you, Dennis !"

"Very prompt, Professional and knowledgeable."

"Micah was respectful and honored our request to wear a mask without hesitation or making us feel as if we were being unreasonable in our request. He communicated what he was doing and why in a way that was easy for us to understand. Micah is an asset to your organization and represented your values well."

"Part (thermostat) was under warranty and needed to be replaced. The Auto function does not work. Norrell did not have this part in stock so I have to wait until they order it and comes in from China. An important main part like a thermostat should be kept in stock at Norrell at all times."

"The issue was resolved quickly. Dennis is professional and very knowledgeable."

"Hard working and courteous."

"Brian had to come out on his first Father's Day and fix my a/c unit. He came out as soon as he could to help me out! He was very kind and up front with me about what was wrong with my unit."

"Friendly and professional!"

"On time. Work performed quickly. All questions answered."

"Too much upselling. It made me feel uneasy because I never mentioned plumbing work for my water heater. I wasn't here to see the coil cleaning for the outside unit, but the it runs smoother now. Last, my filter was left out and the cover to my blower assembly in the basement was off when I got home."

"I appreciate the tech's respect to the owner's personal space and they kept you update on the process"

"Jessie came to my house. Horray!!! Glad to have him back again. He is the BEST public relations representative you could ever hope to have on your staff. He is professional and very knowledgeable about his work. I appreciate the time he took answering my questions and hope you will always assign him to service my equipment. He is outstanding! Not only did he clean my air conditioner, but he left the entire area cleaner and better than he found it. That level of excellence reassures me that I have chosen an outstanding company to provide HVAC services. Thanks! Congratulations on having Jessie in your employ."