Norrell Service Experts Reviews

"Jessie was very courteous and helpful."

"The technician arrived within time frame set for appointment. He was friendly, knowledgeable and did his work as expected."

"Andrew is great. I try to request for him to come to my house as he is aware of the quirks my system has and it is a tight space were the furnace is located. Someone aware is always appreciated. He knows his stuff and I appreciate that. Very thankful for the work he does while in my home, he is very respectful."

"good service"

"He used a common sense approach to the problem."

"He did a good job."

"he did a thorough job"

"Arrived on time, was clear with my husband what they needed to do, was careful in our home, fixed the problem."

"HE DID A GREAT JOB"

"Skyler Davis was the key. Great young man. Smart, efficient ..."

"The technician was willing to do a little extra to make sure we dont have the problem again since it keeps reoccurring"

"Technicians were very professional and friendly. Did great work."

"He was very professional and polite and thoughtful"

"Professional, on time, approachable!"

"Did a in-depth search for the problem."

"Courteous tech doing a good job. Seems very qualified."

"Professional, courteous service with precision service in a timely manner."

"Very informative and thorough"

"Very cordial and friendly"

"Tech was very thorough. Explained what he did and was very nice."

"The Technician is very knowledgeable"

"He was polite, personable on time and very thorough."

"Everyone was courteous, everything involved with our system was explained carefully and they took great care to try to complete the replacement of our system in one day, even though it didn't work out that way."

"I appreciate the politeness, concern, expertise, and knowledge of technicians."

"Both techs were very thorough and listened to what I had to say. They made several recommendations I followed and one I chose not to follow. Returned my house to original condition and cleaned up after the service very well."

"Cody was competent, thorough, helpful"

"Very courteous and explained clearly what he had done."

"Service person was prompt, on time and explained all he was going to do."

"The technician did no hose out the unit. The unit has debri and muddy inside. I have taken pictures to prove it. He hooked up the hose pipe, laid it on the ground and never used it. I know this becuse I was watching the whole time. I asked him about the pine straw and leaves in the unit. He said he could get it out if I wanted him to. What really got me was , he acted as though he wasn't suppose to do this and he was doing me a favor. He proceeded to get the pine straw and leaves out of the unit. He had a trainee with him. I asked him if he was going to hose it out. He said he had already done it. At this point I had lost trust in his work because I knew he wasn't telling the truth. I don't think he checked the refrigerant; because I didn't see the equipment that are used for that. I have been a customer of Norrell since 1998. This is the first time I have had this type of experience with a technician. I not trying to get anyone on trouble. I only want my unit serviced right."

"kept us updated regarding problem and repair"

"Very nice and courteous. Knowledgeable"

"Michael was very polite and explain thinh well"

"Michael was polite, and he completed his inspection in a timely manner."

"Prompt service and he was very detailed in his cleaning of my system. Friendly but professional. Communicated what was done and suggested future service to plan when necessary."

"Great Service"

"KD was amazing! Kind, thorough, professional, and all around awesome! He is a huge asset to your establishment."

"Aaron did a great job, I think. I haven't noticed any problems."

"Cody was very competent and professional."

"Was very informative."

"I like Norrell service."

"Brian Wiggins and his team members did an excellent job diagnosing the issues with the HVAC system at my mothers home. They were very conscientious and thorough."

"Responded quickly and no problem since then."

"very courteous and professional"

"Leo arrived on time and very professional both in his manner and his work.He did not rush and explained everything that he was doing.Excellent"

"Aaron is very knowledgeable of this unit and we are thankful for him"

"Michael was efficient, thorough and friendly."

"Very thorough and explained everything he did."

"Bryan had difficulty in diagnosting problem. He Had assistance from a Spire gas employee. Problem was the same relay in two different systems. Both the gas man and Bryan said they had never seen this problem before. I was charged twice for the one visit. Seems unfair to me. should change policy."

"Professional, neat, knowledgeable, polite"

"Corey is very knowledgable and courteous technician, and I very much appreciated his timeliness and work. Thank you kindly."

"The technician seemed unsure about what service was required and after determining that the filter required replacement he said that he did not have the required filter. Later he said that he did have an acceptable filter and replaced the old filter. We were also surprised to learn that the replacement filter was not included in the service agreement, however that was not the technicians fault."

"Polite and respectful of equipment."

"he alerted me to concerns concerning my hvac"

"This tech was not creepy! Professional + wellspoken."

"Leo was polite and answered all my questions."

"Brian Wiggins set the tone right before even arriving by giving an accurate estimate of when hed be able to service my home. Here he provided an explanation of the various checks he performed on the thermostat, HVAC unit, furnace and wiring. He army-crawled without hesitation or complaint multiple times into a fairly snug crawl space until he could pinpoint the electrical problem causing our smart thermometer to shut down. Brian made sure to cover his shoes on each re-entry. He explained the fix and recommended reasonable future services. Thanks Brian!"

"Technicians have always been through and on time and adequate tine for maintenance. Our tech today was especially helpful, very kind and went the extra mile. Helpful and informative."

"Professional, great summary of what he checked and his findings"

"K D is very thorough cleaning our system and great at answering any questions we have about our system."

"Very friendly technicians"

"My technician, Cody, was pleasant to interact with. He was thorough in his explanation of the services provided and made sure I did not have any questions."

"Tech was very knowledgeable, and repaired the problem in a timely matter. Also was very professional."

"good responsiveness, but totally uncompetitive pricing."

"We specifically asked for Jessie due to the excellent service he had provided us in the past. He has been to our home several times and we appreciate his work ethic and expertise."

"The gentleman who came out explained everything to me, was extremely professional and courteous. He represents your company VERY well."

"It was at night when the serv tech came out and explain what was wrong."

"Did things no one has ever done before like offering to change batteries in the thermostat."

"Mr Wilson was very knowledgeable and also helpful in answering questions that myself and husband had . I would love to have mr Wilson to come back to do service with us again"

"Cody Browning was very thorough, very professional and explained good detail. Also a nice guy who once owned Golden Retrievers!"

"Micah was on time, polite, went about his business, and then talked to me about what he had found. Being on time is important to me. On a different note, the piece of paper that he gave me about rating him was completely useless. I followed those instructions, and it just DIDN'T WORK!!! I had to call in to find out the real way to do it."

"Jason explained everything about my air and heat unit. Very polite and knew what he was doing."

"The technicians were very polite and thorough. In the past at times I've had technicians that have tried "hard sell" techniques to sell services to me. I appreciate that this technician(one had left) gave me the information with no pressure to purchase services."

"On time issue free visit!"

"Professional, thorough, polite service"

"All representatives very professional, prompt and skilled"

"tech was on-time, knowledgeable and worked very efficiently."

"Erin had that can do attitude about a tough job."

"Friendly, knowledgeable, explained well, listened. I felt very comfortable with them and their work."

"on-time and efficient service"

"He performed his tasks quickly."

"very nice & did his job promptly & called when he was on his way."

"The service was not complete and the filter was left outside the system uncleaned."

"KD is always on time, courteous, and patient with us. He is very thorough and always gives us good advice as to what we should and shouldnt do to extend the life of our units."

"Not convinced that diagnosis of leaking system specifically indoor coil is correct. I had pressure checked and appeared to be somewhat low. Dye added leak check performed via ultra violet light and leak detector."

"Brian was very professional, courtesy,"

"Great tech came out. Very friendly and helpful!!!"

"Intumescent and very accurate"

"Cody was timely in his arrival, thorough in his evaluation of our unit, gave us the truth about a component that had to be replaced, secured a quote, went to the supplier to obtain the part, installed the blower motor, and was on his way in less than two hours. Great job Cody."

"He was thorough and professioonal"

"He was on time and courteous. He went right to work, finished his tasks, and explained what he had done and the condition of my system."

"There is always an issue getting the correct filter, The last tech knew what was needed, perhaps a note in my file could be made describing the unique filter I need."

"Both Josh and Trent were very professional and considerate. When I realized the heat did not come on around 9:00 that night, I called Trent. He Offered to come back to check it out. I told Him to just wait until the next morning. He and Josh were at my house promptly the next morning, and found he problem then explained to me. They were again quite professional and graciously apologized... asking what else they could do for me."

"Michael was very friendly and professional. He was very efficient and did his job quickly"

"He arrived on time and completed the work quickly."

"Brian was very informative and helpful."

"Very professional"

"Technician was knowledgeable and keep me informed"

"Excellent job!"

"Prompt, polite, efficient"

"Very friendly and helpful!"

"No problems or issues. Communication very good."

"Very courteous, professional and respectful told us what he did and what he was going to do before he started and ask did we have any questions."

"Great Service"

"Brian was knowledge and friendly . He recommended some changes that would help our unit to last longer, without being pushy"

"good job"

"Very courteous and got started on the job right away."

"The technician was friendly and professional"

"He was professional, courteous, mannerly went over health check with me. Made sure everything was working properly before leaving."

"I put the rating in the middle because while the technician who came out a couple of times so far was awesome and friendly and tried his best to help resolve the problem, I am still concerned that the problem is happening in the first place. This heating problem had been going on for over a week now and during some of the coldest times we've had. The problem that has been discovered is something that should've been dealt with upon installation. I don't recall getting the opportunity to do a survey at that time, so I wanted to note my concerns now."

"We have never had a bad experience with anyone from Norrell. Everyone we have come in contact with is always nice, knowledgeable and professional."

"Jose was thorough and polite."

"they had a very good attitude"

"Michael Mack was very professional, prompt and knowledgeable."

"The blower fan on our HVAC system burned out. Jason come out and diagnosed the problem. He said it would take three days to get a new motor, so he put in a temporary motor so we would have heat until the new motor arrived. Jason returned and installed the new motor, so now everything is back to normal. Jason was very knowledgeable of our Lennox system."

"Technician arrived on time, performed maintenance check and informed me of a needed part which he put in. Completely the work quickly and efficiently."

"professional, direct eye contact, pleasant"

"KD is always very professional, courteous and thorough"

"Fast, courteous, friendly customer service"

"Mr. Baker arrived promptly on time and performed his services efficiently while taking the time to explain what he was doing and asking if I had any questions about my system."

"The young man was professional, courteous, friendly and serviced both of my units efficiently."

"Carson was a great salesperson"

"Brian Wiggins was professional, courteous, and thorough!! Please send him back for my summer tune up!!!"

"Then technician was very nice, polite and knowledgeable"

"Very friendly, and got the job done in a timely manner!"

"techs were friendly and knowledgeable."

"Tech was fast and friendly"

"They worked diligently to resolve the problem. My unit is now functioning properly."

"Went over all things that will be needed next time"

"He was efficient, knowledgeable, courteous and friendly."

"Cason was very helpful in helping us to decide a path forward on a water heater, financing etc. The installers likewise worked expeditiously and in 3 hours we were back up with hot water."

"Jason was thorough efficient and very knowledgeable and kind."

"Michael was thorough and completed the tasks in a timely manner."

"Very satisfied"

"The only issue I had was he did not call the number I provided the call taker to tell us he was coming so my daughter was not there when he arrived."

"Michael was very polite and did an excellent job."

"Wife said did not put on shoe covers to walk in house"

"He was very thorough"

"I think Jessie did a good job. He answered all my questions."

"He is and excellent service man"

"Michael arrived on time, introduced himself and went right to work. He seemed interested in doing a good job and appeared to enjoy his work. After the work was completed, he gave me a recap of what he saw and was exact in his describing things in detail. Good experience, hope you send him to my house again."

"Because I was very satisfied with overall with the company as a whole"

"Tech was on time, performed the work as planned, gave advice on some improvements without trying to oversell them. He was courteous."

"Very responsive and knowledgeable. Explained in terms I understand. I have been a Norrell customer for 15 years"

"Courteous and professional. All your Techs are good but Jessie is by far the best"

"Always have great service ."

"The service technician was very professional and thorough. I did not appreciate the sales person that also showed up uninvited during the same visit, took two hours of my time in a high-pressure pitch in an attempt to sell me a replacement system. What's worse, he inspected attic insulation and water heaters, with no request to do so. He went on to try to sell water heater replacement, when the current ones just fine."

"Very please with Jessie, his professional and explaining what"

"Excellent work by technician."

"K.D. carefully followed the instructions given to him when he arrived on my condominium property. He explained what was wrong with my water heater and fixed the problem. He performed the pre-paid maintenance in a timely manner, too. He was trustworthy. These days it is rare to run across a person who is as polite as K.D. is. It was a pleasure to work with him."

"Jeff is very thorough and explains everything he is doing and finds in simple terms."

"Had the unit tuneup tech said no problems left out of town got back Thursday and had sign of no heat in the house. Called another tech came out changed out a breaker that was not the problem and said 1st teck did not do a good job. Finally got power to the curcuit board unit came on after moving the second breaker around woke up at 4am no heat. 3rd tech came out Friday found a short in breaker box at the unit. Did not have breaker or box that gotten hot enough to melt the plastic. Said it would cost around $275.00 and would have some come out and call Saturday Friday night no heat. Saturday no call from anyone. Contacted another company was on site within an hour replaced breaker and box in about 30 min cost $60.00. Was told the box and breaker was about $15.00 from Lowes. Went by the exact same unit was $14.00 at Lowes. And your teck said $275.00 and there would be a service charge"

"Very professional but friendly. Knew what he had to do and did it quickly but completely. I would like to request him for future inspections."

"He was very professional and got everything fixed."

"Reid is a wonderful person and I enjoyed meeting and talking with him. He knew exactly what to do and was very efficient."

"Micah Baker was very polite, professional and efficient. He explained his findings very well. It was a very good experience.?"

"Very personable - explained everything thoroughly and helped us consider options."

"Micah was polite, respectful of our home, efficient, thorough and addressed all our concerns to our satisfaction."

"Aaron was courteous, cautious, knowledgeable and explained all."

"Technician courteous, knowledgable, efficient"

"Did a great job and was polite and personable."

"Brian was very professional and took time to explain a variety of details."

"Reed came for the first inspection even quicker than I expected. I had first called the gas company and then Norrell. I told the person who answered the phone about that. The response time was amazing."

"Great Job in a timely Manter"

"The service was great."

"The technician, Jason Threadgill, was very professional and quick to resolve our issue."

"Michael was very knowledgeable and took the time to explain what he was doing."

"Technician was very thorough and even cleaned up some debris left by a previous tech. He never failed to put on the booties when entering my home."

"Jason went about his job servicing and cleaning my furnace in a professional way. He was also a gentleman with wonderful manners and also gave me some helpful tips."

"Inspection was thorough and timely, just prior to cold weather."

"Tech was thorough and discussed findings."

"Good to listen and respond. Appeared to be thorough and methodical."

"Jason was very nice and knowledgeable. He solved my problem."

"On time service with quality work."

"Reid did a thorough job, and he explained all of his findings with me."

"Everything was explained."

"Very professional and curteous"

"Technician was very knowledgable and explained everything thoroughly and well. I will be asking for him when I schedule my next service."

"Technician was very courteous and knowledgeable. He explained everything. I will be requesting him for my next service."

"Thorough inspection."

"Professional, courteous service with a complete and thorough inspection of our HVAC system."

"Technician was very polite and knowledgeable."

"Technician was very professional and polite."

"Michael explained everything well"

"Very thorough and explains well."

"Excellent service and the technician reviewed what he did today."

"Technician was courteous and knowledgeable"

"Person sent did not have the necessary skills to figure out what was wrong and had no clue I still need to get someone out here the problem persist"

"On time. Very polite. Explained condition of units."

"na"

"MICHAEL WAS PUNCTUAL, POLITE, AND PROFESSIONAL."

"The technician was very professional and friendly"

"you always do a great job - your techs are always helpful and friendly"

"He took time with us and showed us everything he mentioned as a concern or info about our units functions. He was professional and friendly."

"He was very professional and courteous. He actually was the person who came back to replace the exhaust/ductwork."

"Brian went over everything with me and answered all if my questions where I could actually understand what he was talking y"

"He was Nice and knowledgeable"

"Jose did a wonderful job evaluating and examining my unit and thermostat. He explained everything professionally and thoroughly. Yet, he did not have the right size replacement filter for my garage attic return unit. Meaning, that I will have to purchase one and replace it myself. I feel with the platinum plus plan that I pay for, Jose should have been aware of the correct size return unit filter in my garage attic and been fully prepared to exchange the old filter for a new one without a problem. Other than that, everything went as well as could be expected from this visit."

"He was knowledgeable, friendly, efficient and willing to answer all my questions."

"Michael took the time to do a thorough maintenance check up on our equipment. He was very knowledgeable and explained everything well."

"as a norm for norrell--the tech is most qualified--professional-courteous. I have been a customer for couple of decades, and at this juncture--will continue to be a customer !!--norrell has built a trust factor with me"

"New technician- did as expected Seemed to be efficient and knowledgeable."

"Jessie is very nice male, politely and friendly. He explained me about set up cool and heat. I am satisfying his job"

"Very professional Technician."

"Brian was very professional and thorough in checking my air/heating unit."

"He courteous explained everything he was going to check and asked me if I had questions or problems I needed him to check. He didnt try to sale anything."

"Very clean, informative and professional"

"He was very knowledgable about our air conditioning system"

"He knew his business and had a pleasant personally and answered all our questons."

"Jonathan is very friendly, knowledgeable, and efficient. His diagnosis and resolutions are fast, and you get the sense that he sincerely cares about your situation and wants to resolve it as soon as possible."

"We had a problem with our A/C for a week. We had several technicians out working on it, but Jason found the problem. He came out, after hours and even called me the next morning, to check on me, after a night without A/C in very hot weather. He also let me know that they had the part. That someone would be out to put in a new part."

"Jason Threadgill did an Outstanding Job."

"KD Madison was very professional and did an excellent job. He brightened my day."

"Asked about any concerns we had explained what he serviced today very nice to work with"

"Technicians was courteous and explained the pros and cons of my heating system."

"Everything was performed in a timely and professional manner."

"Jason was professional and thorough with his work."

"JONATHAN knows what he is supposed to do and great serviceman want him for all my service calls"

"K D was very prompt and efficient. Very knowledgeable"

"Quick and efficient."

"Professional and knowledgeable service tech, answered all my questions with reasonable recommendations"

"Tech very polite, got in and did what he needed to do. Most important, he was not trying to sell something!"

"Extremely thoughtful and kind Clearly knew what he was doing. Very efficient"

"Tech was professional and knowledgeable."

"THEY DID A GOOD JOB"

"The technician went out of his way to ensure every phase of the service was performed with excellence."

"Because he did it great job no"

"The tech was on time and did a good job"

"Time of response good, knew what he was doing, able to explain problem well."

"Jeremy was very nice and friendly providing great friendly service and explained things to me."

"Service and technician were excellent"

"Jeremy explained everything to us in detail. Excellent technician. We will be name requesting him from this point forward."

"I was charged for a test superheat/subcooling $211.00 and Charged $140 for refrigerant. I was told the test was to check for a leak. Jose could not pinpoint the leak and just articulated a need of new system, or coil. Since a leak is repairable why was that not offered or why could he not show me where the leak was? I asked Jose about this again and he said the sniffer says there is a leak. I believe a leak leaves a noticeable area. Also if we lost 2.5 pounds of coolant that is half of this units coolant on a 2 ton unit. I am highly dissatisfied, Jose promised he or Norrell would contact me yesterday or today to discuss options. Why would Jose charge me coolant at $70 per lb and then state he could not pinpoint a leak other than it is somewhere around the coil."

"The technician was professional and provided timely service."

"Excellent communication and service!"

"Jose was on time, efficient, friendly and a nice fellow. I thought he did a good job."

"Very through and explained clearly why things needed to be done. he was polote."

"all services were done well, and Michael literally went the extra mile to get the proper lights/filters for my residence"

"The technician was extremely friendly and courteous."

"Jessie did a very thorough and professional repair and cleaning."

"Service expert was prompt, courteous, efficient and helpful."

"Very thorough"

"good service"

"The technician was very thorough"

"Great customer service"

"Friendly, knowledgeable, and good personality."

"100"

"Qualified"

"Mr.Owings explained many things about my system to me and took time to really look into my issues about my system and cooling. thank you"

"Very satisfied with Jason's work"

"Very knowledgeable and friendly. Arrived on-time."

"Very imformative and helpful."

"thorough"

"Friendly efficient staff"

"Service call answered promptly; diagnosis made; made available on technician's truck; replaced immediately"

"The technician was able to complete a complaint that all others were not able to do."

"He was very professional and knowledgeable"

"Brian actually took pictures of my system and showed me every part of it. He was incredibly smart and very honest."

"Great customer m.j er service. He was very polite, patient and articulated the analysis he jusy finished on my system."

"Michael Wilson was very friendly and knowledgeable"

"The technician service was outstanding"

"KD spent a lot of time solving the problem(s). Actually, the problem symptom was not the big problem, but he resolved and scheduled installers to fix the problem causing the symptom."

"Brian was great"

"Jesse is very knowledgeable about a/c he explained everything."

"Service Tech seemed very professional and courteous."

"Did not check behind Technicians, but believe they performed their jobs in a professional way and with pride to the best of their abilities which is all a person can ask for."

"Very professional."

"Technician was friendly understanding and did his job. Reccommended other services and the pros and cons of my current system."

"Jason is friendly, professional and knowledgeable. He represents your company very well."

"KD was very friendly and informative, he did a great job!"

"Response to call was timely, technician was detailed in his effort to diagnose the error"

"He did a good job!"

"Jonathan is a very honest and well mannered technician."

"Jason and Jason Threadgill and Michael Mack were very professional and took time to install part right and put the correct amount of Freon in it. They were friendly and explained everthing to me. I appreciate their good work."

"Dan and Gar were very professional and helpful in installing and explaining the working of the components. They did an excellent job."

"Aaron was straighforward and honest, did not try to sell me anything I didn't need, and found the problem with my ac in minimal time. Very professional and friendly."

"Very friendly did an excellent and thorough job of cleaning unit"

"Everything needed was brought on sight - no return visits needed."

"Not thorough"

"Quick response and repair. Very pleasant technician."