Norrell Service Experts Reviews

"Overpriced for the job. Wouldn't offer a simple fix that was overlooked in initial visit."

"Trusted company, satisfied customer for many years. Technicians are customer friendly."

"Cost, not happy with system, not given information originally"

"Excellent service by the technician"

"Techs were knowledgeable,friendly, and fast."

"Excellent job excellent results. Allergies substantially reduced."

"Senior Tech Jessie Clark always does an excellent job, and is honest and trustworthy. Whenever weve had HVAC issues the folks answering the phones (like Sue) and the rest of the team go out of their way to help the customer."

"No one showed up"

"Have had nothing but superior servicce from everyone I have dealt with @ Norrell"

"Company is always dependable. Technicians are knowledgeable,polite and courteous. Staff in the office keeps you up to date if your technician is going to be late and are very helpful."

"They are here when they say they will be the tech explains everything that he did and is very friendly"

"I have been a satisfied customer for over 20 years"

"They do good work."

"Very friendly and quick to respond"

"I like the Advantage plan"

"Fast and great service Quality products Reasonable prices"

"Jessie was rude, unprofessional and spoke with a disrespectful tone when inquiring about maintenance warranty details"

"They were on time. They were professional."

"My technician, Matt, was prompt, professional & very courteous"

"Dependable, on time, and good service."

"Prompt, courteous and knowledgeable"

"He was very nice checked my unit give me 2 thumbs up on my unite"

"Always friendly and professional, never pushy about sales."

"Did an awesome job fixing my problems."

"Excellent service and communication from start to finish of job. Also fast response to calls which is great for our line of work. Norrell has a amazing plumbing department will recommend to all our other hotels."

"Always friendly, helpful suggestions, on time. work done timely"

"Norrell has kept my air conditioning and heating systems working well for many years now. I only have to call and everythings taken care of."

"Friendly technicians.."

"I like the service I receive from Norrell, and have for over 32 years."

"Dependable efficient service."

"I've had Norrell Service for many years and always been satisfied."

"Always get great service. Tristan Saxon was excellent."

"Great service, kept appointment on time, answered all questions."

"Technician was very professional"

"Your company has qualified, courteous professionals on the job. I have been satisfied with every interaction I've had."

"Great and quick service. Employees are honest and friendly"

"Service tech arrived promptly (on Sunday), was friendly, professional, repaired my unit and house was cool again in no time. Great service."

"Reliable service"

"I have been with Norrell for over 32 years and am very satisfied with the service I receive."

"He did a great job he explained what he was doing and why"

"Efficient service call."

"Derrick was great got a problem fixed that no other tech found in 3 years"

"professional service"

"Fixed it"

"Very professional"

"Good service"

"Good tech, knowledgeable about problem with the AC"

"Ive been using Norrell for 20 years and have never had bad service or reasons to go elsewhere. Norrell has put in 4 systems over that span and I have always been very satisfied."

"Cost, installation quality"

"good service"

"Very helpful and quick"

"Very knowledgeable and respectful employee technicians."

"On Time for appointment and very helpful and friendly"

"Honest and efficient!"

"Quick response and polite, knowledgable techs"

"I am very likely to recommend Service Experts as I have been a customer for 13 years."

"One of only a couple companies that I feel like I can always rely on. Easy and quick appointment making, technician arrived on time, extremely courteous."

"They came that same and fixed the problem that same night"

"This problem occurred late on a Saturday evening and the technician responded quickly to resolve issue."

"Every one that has come out has been very professional."

"The service is outstanding! I have been with this company since 2010 and have had nothing but fantastic experience and total support all the way. My two service reps Logan and Matt were courteous , hard working and competent! They did an outstanding job for me. As usual with this company , from start to finish, exceeded my expectations!"

"All items were addressed"

"The staff - scheduler and technicians have always been professional and cordial."

"I really don't like that I got pressured into a lease program, especially since the equipment is not delivering the promised benefits."

"Lucy and Matthew were great to work with."

"Good and quick service"

"on time service, friendly tech's"

"The service experts were courteous, knowlegeable, and carried out their work efficiently"

"very friendly and very prompt"

"Easy to set an appointment and came when expected. Shawn and Dan were friendly, helpful and on-time."

"Techs are always on time. Very pleasant. Very thorough & knowledgable."

"Norrell has given me reliable and honest service for over 30 years."

"Really helpful and they explained EVERYTHING and they also answered all my question."

"They came quickly and did more than I expected"

"I've been a customer for a very long time, since about 1995 or more if I remember correctly. I received GREAT service and have no complaints."

"Techs are very friendly and explain everything so I understand."

"Dependable, professional, and responsive."

"Jesse is great very Profesional and knowledgeable. When he comes you know your getting the best service."

"The Service man was very help in addressing my concerns."

"prompt, professional, friendly and able to handle any problems."

"The techs were professional & courteous & I did not have to wait long at all after my initial call"

"The Norrell tech. that came out was polite, friendly and professional."

"Excellent service"

"Excellent response and service"

"Your person finally listened to my concerns."

"I always receive prompt assistance and resolution of any problems."

"Excellent Service!"

"Service Expert's employees are on time, efficient, and great at getting the job done."

"Responded promptly. Diagnosed the problem quickly."

"Service is excellent."

"Service experts are prompt to inform us when they are on their way; take pride in the work they do, and are knowledgeable technicians. Very professional and provide excellent service"

"Knowledgeable technician"

"They show up on the time, they go the extra mile to make sure they get the job done."

"Spencer Crane and Jarod Martin were on time and they called just before arriving at the house. The customer service was excellent!"

"Excellent service!"

"My hot water heater went out on Thursday night and was unable to get service until Saturday."

"good customer service"

"Awesome service"

"Very professional. Explained very well."

"The technician, Corey, arrived at my house and serviced my unit in a timely manner and with professionalism. His notes and recommendations were very detailed. I appreciate people like Corey!"

"Fast,efficient, friendly service."

"The tech that came out today was fantastic but there have been negative experiences with Norrell before. Good ones as well"

"My service has always been done professionally and timely. I have never had an issue with any of my service."

"Prompt, professional and helpful service. Trust their work and recommendations. Good company."

"In all the years Ive used them theyve never let me down."

"I called for a repair and was given a time frame of later that evening, possibly next day. The technician showed up less than 3 hours after I called. He had gotten the detail of the service call and realized it was a simple fix and stopped by between calls and it took him less than five minutes to fix our service. On top of that, I was previously unaware that Members get free service calls and went ahead to pay him. He could have taken the money but had the integrity to inform me that it was a free call."

"Came to my house quickly. Appreciated this greatly given how hot this is! Explained the problem and handled it professionally!"

"Excellent service and good prices"

"kD is always very nice and courteous. He takes the time to explain everything."

"Fast efficient and courteous."

"Because of the quality of work and professionalism."

"They were very friendly and professional."

"The tech discovered that when the new unit was installed there were air leaks in the ductwork which should have been addressed at initial installation. As a result of this poor workmanship power bill showed using 1214 KwH in July. Realize it was hot in July but never had used this much before."

"Always professional service and courteous. The problem is diagnosed and explained by technician."

"Excellent service. Very friendly."

"Very responsive"

"Technician was professional, courteous and efficient. He did what he came to do."

"Great Technicians"

"Office staff efficient. Answered my questions. Kept me informed about tech's arrival. Technician-Jessie- efficient, knowledgeable, focused, answered my questions. Cleaned up"

"All associates were professional and friendly. They were also very thorough in the assessment of my air conditioning needs."

"Service techs were friendly and explained the condition of equipment, charges and maintenance agreement."

"They were efficient and confident in what they are doing."

"Matt was super helpful and let me know what the problem was and how it needed to be fixed."

"Highly recommend the Advantage Program. Norrell is very responsive day and night and always on time"

"Professionalism"

"So happy"

"Very thorough and knowledgeable."

"Norrell installed the AC's /Heat about 4 years ago. Good service from units and technicians. All is well."

"Good service and quick response"

"Arrived as promised, diagnosed and fixed the issue. He did say the unit was older, I wish he had provided a quote to replace the unit. I was at work and had a friend there to meet him."

"We have used your company for decades and always have had great service, with professionals that have kept our system running optimally."

"Technician was courteous and professional. He answered questions I had In an understandable manner."

"He was very knowledgeable and took care of everything."

"Very pleased with the service!"

"Professional and friendly"

"fast and accurate service witthout having to wait (important especially in this heat)"

"I have always been pleased with my service."

"The technician was great. When I called for service it was after hours so I didnt receive an appointment at the time of my call. I was told I would be contacted to schedule the appointment. The next day the technician showed up, which was great, but I wasnt given a heads up that someone would be coming. The issue with my AC is still ongoing. It has not been fixed. I was told the issue was something that should have been addressed with me at the time of purchase of the system but it was not. I was told someone would call me about the issue. It has been over a week and I have not been contacted."

"Josh and the technician with him did an outstanding job in checking my air conditioner and replacing my filter."

"Prompt, courteous and excellent service from beginning to end."

"NORRELL has always been very friendly and took care of the business needed. Corey the technician who came to my home this week found a manufacturers problem with two electronic valves that had been installed incorrectly at the factory. I have had problems with these two Mitsubishi units since they were installed in December 2021 and I believe Cory has found the root cause of the problems."

"Good service, friendly"

"Service has always been top notch! Tristin has been here before and does a wonderful job, communicates well, and answers all questions, gets right to work and very courteous."

"Unit not fixed"

"Ability to determine proper equipment"

"Prompt Service and Very Knowledgeable. Spencer did a great job and was very conscientious."

"Within the past year, I did recommend Norrell to a friend."

"Tech arrived on time, explained what he was doing and fixed the problem. Excellent service from Jesse."

"Because they responded very fast"

"I'm very happy with the service I got from the four young men. They explained what the problem was and what was needed to take care of it."

"Employee listened to my concerns and explained what was wrong and was able to fix it and checked other pipes."

"Matt did a great job!"

"The worker came did the work right away and so far alll is well. No leak."

"Great service"

"Because of Jeff Powell and Sweet Sue and Hardy."

"Nice and knowledgeable techs and great customer service"

"Have been a customer for many years. The service personnel have always been outstanding."

"Great service"

"On time, friendly and professional."

"they are good"

"We have been with Norrell for many years. Good service"

"He was very professional"

"Prompt, professional service."

"Very efficient"

"Every time i have needed yall, its been a good experience and the workers have nice"

"We have an established service relationship with Jose and now that he is doing an outstanding job at keeping our equipment running efficiently."

"Good"

"The technician, Matt, was on time, courteous and made the needed repairs quickly."

"Very professional"

"Service person offered a wealth of information. He was courteous, diligent and informative."

"Good company so far, no problems."

"The work was done at the appointed day and time. I was informed as to what was going on. The technician was efficient and friendly. The price was fair."

"The guys and their service was excellent."

"Tech. not friendly at initial greeting. Quoting me cost before initial diagnostic test was completed.. Did not see him using any type of refrigerant gage. Only saw him using some sort electric gauze. Only saw him use visual inspection to determine possible leakage and tells me he needs to do a nitrogen test that cost over $700 ."

"Tristan Saxon was my service rep and not only was he excellent at his job but went out of his way to explain what he was doing and more importantly why. As an older woman I appreciate when it is explained why something is happening and why. I have always found the service reps with your company knowledgeable and polite and willing to take the time to explain what is happening with my unit. Tristan represented you company outstandingly!"

"Real nice people that gets the job done"

"Mostly because Norrell follows through on any and all air and heat maintenance without me having to keep up with scheduling it. The technicians have been very knowledgeable and competent."

"Outstanding Customer Service"

"Getting help was so fast."

"professionalism / timeliness / great attitude"

"On time, professional, and knowledgeable"

"comes on time and like follow up"

"Professional, arrived when expected and explained information thoroughly."

"I always had good service. Techs are real good."

"They have always tried to do their best."

"Guys are always thorough in checking out everything."

"He called and he showed up and got the AC back working. I SO NEED TO TALK TO SOMEONE ABOUT THIS DRAIN LINE."

"Very professional"

"Very quick response to service request. Technician was knowledgeable and very polite."

"Andrew was very thorough."

"The salesman was very personable and honest. He described the problem clearly and provided options for correcting the problem. No high pressure sales!"

"I trust Norrell and he was very professional"

"Dependable, efficient, trustworthy service from Norrell for many years by the office staff and techs."

"Preston and Logan did a fantastic job for us. The heat in our attic was unbearable but they never stopped. They both deserve the highest compliments for the job they did under the most terrible conditions."

"I bought two new Daikin heat pumps and air handlers six months ago that cost me $30k. My downstairs air handler was leaking water. The problem was an installation error that Jesse corrected for me. My other issue is that my upstairs Daikin unit can't keep up with the heat. Jesse doesn't know how to work on this unit so he's having to call a Daikin specialist who he is having trouble getting in touch with. Meanwhile I still have an issue with the upstairs temperature going to 80 degrees during the daytime heat. My energy usage because of that is $18 per day. I'm very disappointed that my brand new upstairs Daikin unit is not working properly. I'm even more disappointed that Norrell is installing units that their technicians don't know who to repair."

"Very professional friendly and helpful ."

"He is good for gave the explanation about the problem. Also stopped by my house at night late. He is a good communicate to write. Because I am deaf. He is too friendly person. I really pleased his services. Thank you"

"Excellent, friendly and knowledgeable technician"

"The technician took extra steps and explained them well . It made me feel like I was appreciated as a long term customer"

"Very knowledgeable and professional"

"technician and sales rep combo is a complete slap in the face. Sales rep spoke on behalf of the technician. He even said I needed an evaporator coil that cost 5k. When I priced them on the web the average cost was 265!!! Talk about inflation. Then after telling me I need 2 new units ( mind you we only have one) proceeded to show me units ranging from 12k to 20 plus. I lost all RESPECT for this company. I had another company come out and fix my AC. Heres the real kicker, the issue your reps stated wasnt even my actually issue."

"The practice of having a sales representative show up to a service call, in addition to the technician, to try to sell additional services and equipment is unprofessional and distasteful. I have communicated my preference that this practice not be utilized in my home on several occasions, and once again, on this visit, my request was not honored."

"Because some Technician dont know how to work on some units."

"They have been responsive when I had issues and sent service the next day."

"Technician professional and efficient"

"Very well explained what was wron and what was needed"

"Team member was very courteous and nice."

"I know the integrity of the company & ethics"

"I've always been pleased with services i received from Norrell"

"The technicians were very friendly and professional"

"He arrived on time and worked to fix the problem I was having with my air conditioner noise."

"Professional work and courteous."

"Tech was very thorough and helpful. Easily fixed problem."

"Speedy, thorough, great price, dependable, great customer service"

"Both technicians were very knowledgeable and explained all options well."

"I have had a contract with Norrell for over a decade and have been generally happy with the service provided."

"Chris"

"technician was professional and competent"

"Great service. Technicians were professional and courteous."

"Everything was done quickly"

"Spoke with Renee some time around 1630 hours on Tuesday, 31 MAY 2022 requesting a service technician to analyze why the HVAC system was no longer cooling. She informed me a technician would be at my home later this evening, as soon as he completed the service call he was currently attending to. I am grateful for the timely attention to my service request. Not only am I appreciative for Renee' timely assistance I am, or I should state we are grateful for the attention and discussion Spencer, the technician dispatched to us, provided in terms of explaining what was defective with the HVAC system, a capacitor and a contactor, and the best course of action to correct the defective issues. In this case replacement of both was required, and Spencer had both components on his service truck so the replacements could be attended to immediately versus having to make a return call. Thank you Spencer for focusing on the need at hand."

"The technician was prompt, professional and respectful. The job was done in the appropriate amount of time."

"Technicians are courteous, knowledgeable, and thorough."

"Jessie was GREAT. Most thorough cleanout of the outdoor unit ever; taught me how to use the humidity setting independent of the temp (which neither installers nor any other techs ever told me about; explained clearly why checking coolant pressures was NOT a good idea unless there was a clear reason to check. He left me feeling far more confident in his tech expertise than other techs in the past. I will always request his assignment when I schedule future appointments."

"Communication and professionalism abound."

"The Technician was courteous and thorough on the work that was performed."

"They have always done a good job for us"

"Buddy and (?Brodie) did the work as needed and completed the identified problem (Buddy had identified 2 days prior)"

"On time service"

"Fast, friendly service at a great price!"

"On time, complete inspection, excellent debrief on work done. Spencer was outstanding."

"Professional and an expert technician"

"Timely. Communicative. Professional"

"Jose was very polite, he went right to work, was very professional and possible, we would love to have him again."

"Gave us many options for finding a leak in our A/C. Helped us select an option."

"Matt came out after hours and fixed my unit that had been serviced earlier in the day. Tristan came earlier in the day and performed maintenance on both of my units. Both were professional and courteous."

"It was too much for one person"

"Great customer service."

"The work was done in a timely manner and the tech was very professional."

"Service-techniciansknowledge-dependability"

"Fast service. Tech was able to replace part on the first call."

"Very capable and efficient service."

"I am not sure at this point how they did. They said the 2nd unit was low on freon, that there was a leak and they could not add more because Norrell would not alow that anymore, they would call with a price on a coil and if my unit was still under warranty, but I have not heard back."

"Agent was on time and respectful"

"Matt and Josh were very thorough checking system and providing answers"

"Love Jessie!!!!"

"Very professional and courteous"

"friendly knowledgeable patience"

"Great service"

"The technician who came out is the nicest and most thorough person that I have met in a long time."

"Buddy Brown was very respectful and definitely had my best interest mind. He took the time to explain situations in terms that made it easier understand what was going on with my system. He is the technician I want when I have issues with my system. Buddy brings credit upon himself, Norrell, and the advantage program. I am request that Buddy is sent to my property for my heating and air needs!!"

"Quick response. Fully explained findings. Courteous."

"Very professional."

"On time and Andrew always conducts himself as a true professional, which gives me great confidence in his work."

"Technician was professional, friendly and thorough. He explained everything and pointed out a couple issues I probably need resolved."

"Professional and polite personnel"

"He really cared about our problem"

"I had issues with the salesman that Were later corrected."

"Friendliness and knowledgeable skills of the technicians."

"See below"

"Triston Was professional, friendly and was thorough with maintenance services"

"On time and seemed to do a really thorough job"

"Respectful. Completed work quickly"

"Jessie Clark went above and beyond."

"Good service, polite and courteous employees and always arrive at the appointment time."

"technician arrived, immediately saw the problem and began to correct the poblem."

"Quick repair and honest eval"

"Tristan did an outstanding job"

"Norell always delivers first class service. They are dependable and always come when they say they will. They are always polite and work very hard to resolve the issues to my satisfaction. I've never had such great service, and have it consistently. It's a standard for this company."