Norrell Service Experts Reviews

"Good service and good personnel Johnny Little ,whom l wish to do the service at my house in the future."

"Excellent customer service support"

"Because he is good"

"Fast response and friendly service."

"Service"

"Our heater went out last night- 4 degrees and on a Sunday. I wasnt sure I would even find someone to come out and fix the heater. Aaron K showed up 45 minutes after I made the call and he was great. Very happy."

"Tech guy did not show up for scheduled appointment."

"Good service! Very good staff, Johnnie Little, l always want him to do my service, he is very pleasant, and consider, he is an asset to your company. Put him down to do my service in the future."

"Knowledgeable & friendly"

"Fast response, friendly service and Brandon did a great job solving the problem."

"Very friendly"

"Had to call tech back out"

"Professional"

"Service and support have been very responsive and helpful in analyzing the issues that I was having and recommending steps that have proven to be effective."

"we like our warranty plan"

"I liked the service."

"Josh was perfect, going the extra to double check strings and to help me u derstand how the system operates"

"Tech did not show up or call that he would not be able to make it today. 1/20/23"

"Great service and always on time."

"Arrived before time, knew exactly what problem was, came prepare with plan of action, and worked quickly and efficiently to correct the problem."

"Service provides information on performance"

"Because the customer care was great."

"The techs were very polite and professional. Coustomer service was very helpful and polite."

"Good job friendly"

"The technicians, Derrick and Graham were very professional and friendly."

"Every tech have came here with a smile and professional services. No disrespect to me they cover their shoes before entering the ??"

"Great customer service"

"They are dependable and reliable."

"I really appreciate the fact that Norrell is putting forth every effort to solve the problem I have been having with my split system."

"All your employees really helped when we needed the most. Please pass our thanks on to: Jamie, Josh, Grady, Trent, Matt, and Adam. Old mgrs can easily spot good folks."

"Fixed leak and did not take him long to fix the problem"

"Great customer service, technicians went over and above in explaining what they were going to do, what they were doing, and then what they did."

"Pass experience with company for many years and very satisfied with service."

"Technicians are always courteous and professional."

"Fast and easy to work with"

"Split System does not properly heat or cool the room for which it was acquired particularly in hot or cold weather like we normally experience in Alabama. The system apparently functions as designed but seems to be undersized for the room in which it is placed: 400 square feet, 11 foot ceilings, stone floors, 2 walls of brick and 2 walls of windows. Technicians did a fine job of checking out the system during their visit. But i had requested that they have the Manager call me to discuss the situation. After several days, he still has not called. Apparently Norrell does not care that they leased me a system at a ridiculous price that does not do the job for which it was intended."

"Very courteous and business oriented."

"Took to long to come out"

"Because you are a wonderful,awesome team. Jeff & Andrew are the best."

"I have been using Norrell Service Experts for 14 years now and I am satisfied with their service."

"I've been a customer for 20 years and have been more than satisfied with the products and service provided. Knowledgeable mechanics and always treated with respect."

"Good and timely response to the issues"

"The technication tat came was very nice , and knowledgeable."

"Customer service is excellent"

"Took to long to come out. Kept proposing"

"Always getting my service done in timely manner."

"Good and friendly staff who are responsive and courteous"

"Always great customer service."

"The technician was polite and fixed the issue."

"Very friendly, in and out and explained stuff"

"The technicians were very friendly and helpful"

"Past experience"

"Great work"

"Very professional. On time service. Concern for me as the customer with upcoming cold weather."

"Wonderful tech did a fabulous job. Words cannot describe how proud I am of your company and the service you provide. Clifton is the best."

"I didnt even sign anything. Two days later, i wake up with the temperature in my house at 54 degrees and my pipes frozen. I have called about four times with no response"

"had no problem with tthe team."

"Came quickly, was thorough and explained everything when finished."

"Fast, reliable service"

"Great service on time"

"he was friendly, didn't appear to be rushing through the job even though is was cold and dark. outside."

"Knowledgeable, friendly, professional technicians and service"

"Because they did a great job polite respectful and courteous"

"Service men very nice and explained everything"

"Norrell has always been professional, on time, and able to accurately diagnose and resolve any problems."

"The techs are friendly, efficient, and knowledgable."

"This service was a disaster for you guys."

"quick service"

"ive had a decent experience with Norell up to this point (other than being double charge for a trip fee as a member, and being told by the staff that they dont know whats going on), this time i had a plumbing issue. i called norell who sent over two plumbers that couldnt even locate our sewage pump and told us it was a septic issue, causing us to pay 500$ to pump our septic tank, which did not need to be done. It took a call to one other plumber for them to diagnose and fix the issue, and norell did not offer any sort of solution for a member. i am considering dropping my membership as a result of this, and therefore, i wont be recommending your services to anyone i know."

"Totally satisfied with the service Tristen provided."

"They are very professional and knowledgble.....and very trustworthy!!"

"Outstanding, professional service."

"Derrick Taylor was GREAT!"

"Great service, friendly and professional technicians. I'm very pleased with Norrell."

"Norrell gives you good service"

"Great service, explanations"

"PUT OFF TWICE BEFORE THEY FINALLY SHOWED UP FOR SERVICE THE THIRD TIME."

"Always provide service timely, repairmen are friendly and polite, especially Andrew"

"We have been with you for several years and have been pleased with the outcome"

"This was the 2nd time in 2022 weve asked for, and received great service from your co."

"Great service and price."

"Finally on time and through service."

"I was really disappointed with the installation service that I received. They technicians were at my home from 9am-10pm the first day, but still had to come back the next day to finish. I was told that in order to place the unit in our garage, they would need to cut a hole in the drywall to install the pipes and the wall-mounted unit, but that they would replace the drywall and it would look just like it did before they cut it. They told me that I would get a phone call in a week to get it fixed. I did not get the call, and I reached out 2 months later. The person I spoke with was very apologetic and sent someone out--HOWEVER, my drywall is destroyed. The drywall expert that they sent out said that there was no way to fix the drywall to look like it did prior to you guys coming out--so he sprayed this orange foam into the opening. It looks horrible, and I felt like I was lied to about what the finished product would be."

"Technicians were very friendly and informative. Took the time to answer all of my questions."

"Great service."

"Friendly, efficient service."

"Excellent service"

"The service expert was extremely friendly, courteous, knowledgeable, and solved our problem."

"Fixed the problem. Smiley pleasant demeanor. I would likeJared to do the inspection on Dec. 1st at my home."

"Good service, qualified technicians through the years."

"very clear in explaining what he was doing"

"Great service"

"Very responsive to calls and inquiries"

"Great rates and service."

"Professional friendly service"

"Very professional and efficient. Technician explained everything so that I can understand it and was very polite as well."

"Friendly, professional staff - on time always"

"He was polite and respectful and got my service done quickly."

"Great service."

"Great service. Technicians were thorough and so helpful."

"Prompt service, seemed to be very proficient at the job."

"receive prompt, dependable reliable service. Technicians very friendly and helpful."

"On time and clean."

"Great service people"

"I've always been pleased with Norrell."

"Both Brian and Gage did a great job for us"

"Not having much experience with heat and air experts, its hard to rate."

"The service you provided was good!"

"Reliability and knowledge of technicians"

"They didn't address the problem I had called about. There was more noise from my heating system than I had heard before. There was no explanation for this. They said that I needed insulation in the area above my kitchen and after my family and I looked at it, this is over the garage. They left me the name and insulation # of the person to contact."

"Thorough and with detailed report."

"It was late when they came so I really don't know what they did,. It was a rush service bc I was getting ready for work. They said everything looked fine;however, it doesn't respond to the thermostat or will not come on now.."

"Cause Jessie always does a great job"

"Efficient and friendly"

"I've always been pleased with my service from Norrell."

"Did what you were suppose to do."

"Professionalism of all parties and quality of work performed."

"Norrell always do a good job"

"There always friendly and helpful. If you have a problem, they will come out and fix it no matter what time it is."

"Have been a very satisfied customer for many years."

"Has always been good to me"

"Norrell has always been reliable. The technician Tristan Saxton was just wonderful"

"very efficient and pleasant"

"Reliable, knowledgeable, well trained and experienced technicians."

"Courteous and informative."

"Anthony and Gage were very professional and did quality work."

"They were friendly Performed the inspection in a timely manner. Nice people."

"Good service"

"The technician was very knowledgeable"

"The service was good and the technician was very nice and very good"

"Norrell employees were very helpful and informative."

"I trust Jeff Powell"

"On time.explains any items well"

"Very honest team. They always do what they say they will do."

"Good equipment. Knowledgable and friendly technicians that come on time and do a good job."

"Friendly and efficient. Nice people"

"Very professional, very courteous. Arrive when expected."

"Technician was timely, friendly, and professional."

"Impressed with the guys that came here"

"Dependable company"

"Very pleased with the timely and expert service we received."

"Jesse is great!!"

"Jesse is a very thorough and conscientious service tech. He instill confidence and therefore I request him by name."

"KD provided great cust service. Kept me informed throughout the process"

"Always great customer service. Technician always explains what they did and answers all my questions."

"Norrell has always responded to our needs promptly and their technicians are knowledgeable and extremely courteous."

"- great customer service - the job always get done right - the service is "on time""

"Norrell Service Experts are ALWAYS responsive, kind, and professional."

"Have always had good service."

"Service is continuously excellent."

"We were out of town and had a house setter. Our heat was locked out. Our setter said the service man was very professionally and explained everything."

"Professional service"

"Have used Norrell for more years than I can remember! Very satisfied."

"The tech left us without heat. had to call in for service."

"Have been helpful,thorough and very pleasant"

"Great service"

"Thay show up on time. Clean and friendly"

"friendly and professional"

"customer service is excellent"

"The staff and technician were all professional,warm and helpfully ."

"On schedule as promised. Technician is professional and very thorough servicing the outside and inside units."

"Always get great service and the technicians are so professional"

"Service tech provided good service and cleaned up behind. His answers were knowledgeable."

"Norrell has always provided excellent service."

"Norrell always meets my requests for service quickly. They are always polite and keep in touch with me when I am waiting on a technician."

"Polite, thorough."

"Because Spencer Crane arrived on time @ got started right away. I would like Spencer to always come to my home for all my service needs because he explains what and why as he goes along @ makes recommendations."

"Very good job"

"easy to work with and their knowledge"

"Nice people and good work"

"the workers were very helpful and informative."

"Good tech and nice person."

"Most of the time the technicians are thorough."

"The technician was not confident in diagnosing problem. He offered things it could be but not telling us what was actually wrong."

"The technicians that we've spoken to have been very polite and knowledgeable. I also appreciate the different options available to finance projects and how quickly we were able to receive help."

"Quality, on time, excellent technician."

"Prompt, pleasant, experienced technician"

"I was totally unimpressed with the plumbers that were sent to look at my Rinnai water heater. I seemed to know more about what was wrong and fixing it than they did. They wanted to replace a part for 6K ....it's lots of labor to open up a panel in the system 5800.00 to find the leak.....Their other suggestion was to cap this system off as I have 2 other and don't really need this one.....I asked them to dry it out and put the cover back on. He also said that it's almost 10 years old and thats getting old. This type of system will last 20-25 years!!!"

"I have gotten good service."

"Easy to do business with,prompt and reliable"

"The guys that came to the house were very professional, kind and fixed the water leak."

"To date the company has been easy to work with by confirming appointments for technicians to provide 6-month checks, and the technicians have been prompt, pleasant and professional."

"Great-experiences-with-techs-service-over-the-years"

"The technicians were professionally trained and experienced in the job they performed."

"I have been a customer for over 15 years with no complaints."

"Pleasant person. Assume he did a good job. I wish him good luck with his engagement in a couple of days."

"The Techs were very cordial, they identified themselves upon arrival and conducted my inspection in a very professional manner"

"Service provided on time with good communication. Professional, courteous staff friendly and answered questions."

"The technicians you train are top notch and we'll skilled in their work as well as their customer service is great"

"They do good work"

"Great products and services. Mr. Jesse Clark is NO DOUBT the very best and most highly qualified technician that Service Experts has ever sent to our home. In the future I will await on his availability to service our HVAC. He is the only technician who has ever set up our thermostat and showed us exactly how to maximize its' uses. He not only explains every procedure but why it is needed and exactly how it works. He is SECOND to NONE and Service Experts should be most proud to have him. To us he is a God Send."

"They always do a good job with the semi-annual inspections. Techs are considerate of my property."

"Overpriced for the job. Wouldn't offer a simple fix that was overlooked in initial visit."

"Trusted company, satisfied customer for many years. Technicians are customer friendly."

"Cost, not happy with system, not given information originally"

"Excellent service by the technician"

"Techs were knowledgeable,friendly, and fast."

"Excellent job excellent results. Allergies substantially reduced."

"Senior Tech Jessie Clark always does an excellent job, and is honest and trustworthy. Whenever weve had HVAC issues the folks answering the phones (like Sue) and the rest of the team go out of their way to help the customer."

"No one showed up"

"Have had nothing but superior servicce from everyone I have dealt with @ Norrell"

"Company is always dependable. Technicians are knowledgeable,polite and courteous. Staff in the office keeps you up to date if your technician is going to be late and are very helpful."

"They are here when they say they will be the tech explains everything that he did and is very friendly"

"I have been a satisfied customer for over 20 years"

"They do good work."

"Very friendly and quick to respond"

"I like the Advantage plan"

"Fast and great service Quality products Reasonable prices"

"Jessie was rude, unprofessional and spoke with a disrespectful tone when inquiring about maintenance warranty details"

"They were on time. They were professional."

"My technician, Matt, was prompt, professional & very courteous"

"Dependable, on time, and good service."

"Prompt, courteous and knowledgeable"

"He was very nice checked my unit give me 2 thumbs up on my unite"

"Always friendly and professional, never pushy about sales."

"Did an awesome job fixing my problems."

"Excellent service and communication from start to finish of job. Also fast response to calls which is great for our line of work. Norrell has a amazing plumbing department will recommend to all our other hotels."

"Always friendly, helpful suggestions, on time. work done timely"

"Norrell has kept my air conditioning and heating systems working well for many years now. I only have to call and everythings taken care of."

"Friendly technicians.."

"I like the service I receive from Norrell, and have for over 32 years."

"Dependable efficient service."

"I've had Norrell Service for many years and always been satisfied."

"Always get great service. Tristan Saxon was excellent."

"Great service, kept appointment on time, answered all questions."

"Technician was very professional"

"Your company has qualified, courteous professionals on the job. I have been satisfied with every interaction I've had."

"Great and quick service. Employees are honest and friendly"

"Service tech arrived promptly (on Sunday), was friendly, professional, repaired my unit and house was cool again in no time. Great service."

"Reliable service"

"I have been with Norrell for over 32 years and am very satisfied with the service I receive."

"He did a great job he explained what he was doing and why"

"Efficient service call."

"Derrick was great got a problem fixed that no other tech found in 3 years"

"professional service"

"Fixed it"

"Very professional"

"Good service"

"Good tech, knowledgeable about problem with the AC"

"Ive been using Norrell for 20 years and have never had bad service or reasons to go elsewhere. Norrell has put in 4 systems over that span and I have always been very satisfied."

"Cost, installation quality"

"good service"

"Very helpful and quick"

"Very knowledgeable and respectful employee technicians."

"On Time for appointment and very helpful and friendly"

"Honest and efficient!"

"Quick response and polite, knowledgable techs"

"I am very likely to recommend Service Experts as I have been a customer for 13 years."

"One of only a couple companies that I feel like I can always rely on. Easy and quick appointment making, technician arrived on time, extremely courteous."

"They came that same and fixed the problem that same night"

"This problem occurred late on a Saturday evening and the technician responded quickly to resolve issue."

"Every one that has come out has been very professional."

"The service is outstanding! I have been with this company since 2010 and have had nothing but fantastic experience and total support all the way. My two service reps Logan and Matt were courteous , hard working and competent! They did an outstanding job for me. As usual with this company , from start to finish, exceeded my expectations!"