Norrell Service Experts Reviews

"The guys were great, extremely professional and very careful about any mess. They explained everything in great detail and were thorough but reasonable time."

"prompt and efficient"

"Fast service, knowledgeable technician and he was very nice."

"The tech had and awesome attitude was on time and a great job"

"Technician was friendly, informative and mindful of our living space."

"It speaks for itself"

"Very polite"

"Website appointment scheduling on Saturday, appointment on Monday, install on Tuesday, completion on Wednesday. Advantage program means 0 down. Never had suvh great service ever."

"Expectations greatly exceeded. KD was knowledgeable and personable. He went above snd beyond. If all of your technicians are this good then Norrell is set for the future"

"Great customer service and very informative of status of unit's operation."

"Tech was very polite and informative"

"The salesman and installers were professional and worked harder than anyone I have ever seen."

"The tech was thorough and arrived on time."

"Brian Wiggins was very thorough and professional, providing detailed information to questions and explaining all of his actions."

"Problem with cooling system diagnosed options for repair or replace given chose replacement Anthony & Trent came Friday morning installed new system Very pleased with results"

"The tectonics knew what they were doing. This is what I expect from a company."

"It was raining and worker did not clean conditioner dust outside"

"I called, they got here within the hour.. shocking huh.. He was very kind and professional.. He fixed my air within minutes. He automatically knew what the problem was and he went to work. Im very satisfied"

"Service was done quickly and correctly."

"Took care of everything very efficiently"

"Prompt and kept you included with their process."

"Brian was able to explain everything to i us as he was doing the work. He was very informative if we had any questions . I wouldnt hesitate to recommend him for any A/C or plumbing work anyone needed."

"Dennis arrived on a Saturday night to fix an air conditioner that had stopped working . He was here until past 10pm until the job was complete. Since my husband had just been released from the hospital following surgery, the speed with which the repair was made brought us relief and comfort. Thank you, Dennis !"

"Very prompt, Professional and knowledgeable."

"Micah was respectful and honored our request to wear a mask without hesitation or making us feel as if we were being unreasonable in our request. He communicated what he was doing and why in a way that was easy for us to understand. Micah is an asset to your organization and represented your values well."

"Part (thermostat) was under warranty and needed to be replaced. The Auto function does not work. Norrell did not have this part in stock so I have to wait until they order it and comes in from China. An important main part like a thermostat should be kept in stock at Norrell at all times."

"The issue was resolved quickly. Dennis is professional and very knowledgeable."

"Hard working and courteous."

"Brian had to come out on his first Father's Day and fix my a/c unit. He came out as soon as he could to help me out! He was very kind and up front with me about what was wrong with my unit."

"Friendly and professional!"

"On time. Work performed quickly. All questions answered."

"Too much upselling. It made me feel uneasy because I never mentioned plumbing work for my water heater. I wasn't here to see the coil cleaning for the outside unit, but the it runs smoother now. Last, my filter was left out and the cover to my blower assembly in the basement was off when I got home."

"I appreciate the tech's respect to the owner's personal space and they kept you update on the process"

"Jessie came to my house. Horray!!! Glad to have him back again. He is the BEST public relations representative you could ever hope to have on your staff. He is professional and very knowledgeable about his work. I appreciate the time he took answering my questions and hope you will always assign him to service my equipment. He is outstanding! Not only did he clean my air conditioner, but he left the entire area cleaner and better than he found it. That level of excellence reassures me that I have chosen an outstanding company to provide HVAC services. Thanks! Congratulations on having Jessie in your employ."

"Excellent Service"

"The tech was very knowledgeable and gave me the best advice possible. I will defiantly use Norell in the future because of the tech that came."

"Almost late it otherwise fine"

"Great service, as usual"

"Technician was courteous and friendly. He found the source of the problem quickly and fixed it quickly."

"Fast-service"

"My a/c cooling was out but came back on just before tech & sales showed up. Told me my system (sold to me for $13K by Norrell in '14) was too small for my home.Presented sales pitch calling for new 5 ton unit for cash cost of $17K or ADV.plan @ $266/mo plus venting @ $10.5K. Nothing other than this was given to me. For 7 years my system has worked in hotter weather and no problem. You can imagine what I might have thought, very disappointed in Norrell for first time in 40+ years. Local a/c company (friend of mine) told me that 3.5 ton unit was big enough---you guys sized it 7 years ago. T.Reese"

"The technician damaged my door and said he would find out if Norrell would repair the damage. There should be no question it would be repaired. However Ive never heard back if anything will be done."

"The technician follow the examples that everyone before him had performed. Very thorough and accurate service. We have complete Trust and confidence in Norrell, thank you!!"

"I would have given a 10 but there was not a definitive answer on my our bedroom wasn't getting cooler air as they other areas of your house."

"you fixed by AC"

"The technician was courteous and knowledgeable. Fixed the issue and discussed possible issues or needs in the future."

"The technician was very helpful and informative. He did a great job of cleaning my system and answering all my questions."

"Easy to schedule, polite workers that answered my questions intelligently."

"He was good"

"Matt was on time and did a great job explaining the repairs of my AC unit."

"There were some confusion regarding a full of dust that would cause the filter to be dirty within 6 month. My son in law checked the vents to all areas and they were clean. This unit is new we purchased it in March 2021 (ducts)."

"Quickly found the problem and fixed it. The technicians were very nice and explained everything well."

"Simon arrived in the time estimated. He quickly found the problem and took care of it."

"It is always a pleasure to see KD. He is knowledgeable, competent and professional and does a thorough job. He represents your company well!"

"I was very impressed with Corey. He seem to know his stuff and was thorough in his review of the system."

"Very professional"

"Have yet to get a receipt and the tech came out 6/8/2021 poor customer service."

"The technicians were polite, efficient and did an excellent job servicing our units. They provided information about what we might need to do in the future to keep our units running effectively."

"The technician had to work under miserable weather conditions in addition to the difficult job itself. Rain fell before he came, the sun came out, it rained again, cleared, then rained again about the time he was finishing. He had figured out the problem, corrected it, but did not have a dry thread on him. He never stopped and left my air conditioner working. I am grateful and it was an impressive effort. Plus he was nice and never complained."

"His work in the rain on day 1. Came back on day 2 w/the fan belt motor ready to install and his ability to make sure that the items were completely fixed. He also stayed awhile to assure the items were not malfunctioning. He addressed and corrected an earlier problem also w/the circuit breaker."

"Arrived within given time frame and was thorough."

"I always receive great customer service from Sue, Jennifer and this trips service tech Jesse."

"Tristan was polite, professional and exceeded my expectations for this call"

"Dennis was very conscientious, thorough and knowledgeable. He kept us informed and was very personable."

"Did a good job"

"Efficient, professional, helpful"

"Tech courteous and knowledgeable and provided excellent service. Answered questions and explained things which I appreciated"

"Technician was very knowledgeable about his work."

"Because I was very satisfied with the service of the tech."

"Cause they did what they say"

"Travis was thorough with his work, very professional in his dealing with me and even took time to sooth my dog as she was anxious to receive attention from him."

"I was not pleased that a salesman came along with the service tech to do my a/c maintenance."

"He got right to work in determining the problem, determined the cause and fixed it. Was sure that the remedy was working before departing."

"KD was very polite and went to work knowing what he was doing."

"I was extremely impressed with his attention to detail and explaining to me exactly what he was doing even with pictures. I chose Norrell because of their 5 star rating now I know how they got a 5. Thank you. Norrell."

"Answered questions,was on time,performed required inspections carefully and was polite.."

"Dependable service"

"TOO MANY QUESTIONS, DON'T HAVE THE TIME"

"He was courteous and did what he was suppose to do."

"K. D. previously fixed/serviced A. C. unit fine. Trystan came up with options to fix other nagging problems that need major fixes. Still waiting to hear when work will begin on these fixes."

"Simon was great-professional, friendly, tool time to explain what was needed on my system."

"professional, clean & did a good job"

"You always provide excellent and courteous work"

"Everything was good."

"Technician was professional and on time. He explained to me what needed to be done and replaced."

"Knowledgeable regarding our specific problem. Took his time to discover the problem and offered options to resolve."

"Corey did an excellent job cleaning up the two heat pumps. They are running smoothly and efficiently."

"Initial install was faulty, but it seems to be corrected now."

"Micah was courteous, CDC guidelines followed took his time."

"On time, courteous, did not make a mess"

"Mr. Madison was very efficient and doubled check to make sure we had air from all vents. Was very personable worked constantly and explained each step of what was occurring which we found to be very helpful. Finally the price quoted was the price charged."

"Fast, efficient and discovered a gas leak that I was unaware of."

"Honest and thorough technician!"

"Jessica is very professional. It is obvious that she knows her work and enjoys doing a good job!"

"Between October 24, 2017 and May 1, 2021, we have had 2 thermostats issues and replacements. We are currently waiting to receive a 3rd thermostat and a part for the blower, which has to be ordered. I called Norrell 3 times and requested to speak to a manager. The manager has not returned my call."

"Technician was very courteous and knowledgeable."

"On Time, Explained what was done / and recommended in the future."

"Had water leak in air conditioner Technician immediately diagnosed cause of leak made repairs checked system was working properly took 30 minutes Technician professional friendly courteous"

"Jessica had great customer service skills and explained what was done for the tune up of my HVAC unit."

"Quick response , found problem and fixed it within 10 minutes"

"service personnel was on time, very polite and seem like he cared about his job"

"Mr. Saxon was on time, professional, courteous, respectful and answered all my questions. He check UV lights, serviced the HVAC systems inside and outside and cleaned the Compressor unit from leaves and debris. Excellent work on his part."

"Simon was on time, very considerate and helpful. I feel he did a very thorough check of my system. He alerted me to issues that I might need to address, but was not overly pushy to purchase them. He let the issues speak for themselves. I appreciate that."

"Very helpful and professional serviceman."

"Very professional. Very knowledgeable."

"courteous--professional"

"The workers explained to me what needed to be done and showed me the problems."

"The service weve received is always very good."

"Always wonderful service. KD is a pleasure."

"He was very nice and professional"

"Jessica was knowledgeable, professional, friendly, and respectful of home. She kept me appraised of what she was doing, and how my system was running."

"There was a troublesome issue that was not easily resolved, but Simon stayed with it until he fixed it."

"Professional and knowledgeable"

"Came on time, very professional. knew what to do and did it in a timely matter. Would recommend him."

"Our technician, Tristan Saxon, was very knowledgable and professional."

"Triston was a very pleasant young man who was very efficient, very pleasant and answered all of my questions."

"prompt attention on sunday afternoon. tech had excellent raport and knowledge.."

"Tristan was knowledgeable, efficient, and polite."

"Thorough inspection; good explanation."

"he came and did what was needed and provided valuable info about the current equipment with explanation of what I have versus what newer models offer. Als9o apprised me of the condition of my present day unit"

"Brian is knowledgable and thorough. We have never had a better technician to help us. He is the best!"

"great service"

"Service tech asked me to set temp . Service person did not enter home! Could it be because he had dirty boots and no shoe covers?"

"Trent & Bradly worked very hard to get my duct work replaced as soon as possible."

"Aaron was timely, knowledgeable and friendly."

"If hate these carbon-copy "surveys". All that is needed is to inquire of any comments about your service, personnel. I was very impressed with the HVAC service man (A.K??)..without a copy of the service report, and the promise of getting one by email (not received yet), there is little comment share of his actual name. As to pricing, I cannot compare to other companies, except to comment on my experience."

"KD was very nice and did an excellent job with resolving my A/C issues."

"Jessica kept me informed about the service and did not communicate it to the renters in the house like I ask."

"They answered all my questions and investigated all my concerns."

"Excellent Service."

"Adequately performed the seasonal service required for my systems."

"The first service under contract, shorted out the compressor, and other elec components. The second service rep was very professional, find the cause and had to order the compressor, took 4 day to arrive."

"He was prompt, called before arriving, friendly, thorough and explained everything to me."

"Professional, kind and accommodating. Carried through with promises."

"techs were very informative and respectful"

"Aaron is a very good technician. He is kind, friendly and explains what he is doing and he will let you know if there is a problem."

"He was friendly and knew his job"

"Mark and Caleb were professionals that explained everything to me about what they were doing."

"He was pleasant, professional and knowledgeable"

"Had to change first appointment - handled efficiently and courteously . Notified days ahead and on the day - I appreciate this quality about Norrel . Andrew is excellent . Thorough and understands our system . I have finally found a company that cares !"

"Expert and knowledgeable service"

"Simon did a great job. Nice person to work with."

"Very fast response to my issues. And the technicians and answering service are always very nice."

"Our Tech was on time, very professional and very efficient and thorough in checking everything. We have been a customer for many years and never had any problems. I definitely would rate Corey a "10"."

"Service was good and consultant was knowledgeable and professional."

"Technician arrived quickly. He was professional and polite. He diagnosed the problem and got our AC back on quickly."

"Technician was very thorough, knowledgeable and professional."

"On time, courteous, knew what he was doing, answered questions---generally, a pleasant experience."

"Jessica showed up, was shown to the units and left alone to complete her tasks. By routine I rarely give the maximum score on surveys."

"Tech was friendly, courteous & on time. I feel he did a thorough inspection of the air system & made necessary repairs. He explained what he was replacing and why."

"Excellent service"

"Would have been a 10 if the guy who cut the register in the bathroom had run the vacuum while he was cutting to catch airborne dust. Huge mess of dust in my bedroom. Dust on wifes vanity and in make up brushes, on all the towels, curtains, bedspread, and clothes. Everything in the room from top to bottom had to be cleaned again and rewashed. Frustrating as we had just had a cleaning service in the house 2 days prior."

"Simon was very polite and efficient in performing his duties and in explaining the new services that you offer."

"Techs were friendly and courteous and worked hard to overcome several difficulties in the installation. Final result was very good. Have not yet had the opportunity to run the system enough to get a thorough feel for its effectiveness."

"He wore a mask and covering on hes shoes when entering my home..he replaced the hose covering when I told him he could leave it and Id do it later..I ask questions about my unit that he answered with out thinking about..very nice all around person..u have a an amazing employee.."

"Brian was fast, efficient and courteous."

"Mr. Hart was very friendly, courteous, and thorough."

"Everything accomplished satisfactorily"

"Tristan was very courteous and professional. He performed the work in a timely manner."

"They worked hard to finish as soon as possible and kept me informed of their progress."

"he was very knowledgeable and respectful and did a great job"

"Service is always top notch and on time or early"

"Tech_did-good-job-cleaning@inspection-of-eqpt"

"Technition was effecient and knowledg. He wnt about his task in a The technitian was knowledgeable and went about his job in a timely manner."

"The technician answered my questions and supplied Info I asked for."

"Jennifer was great! Very courteous and explains things well."

"professional, on time and quick with diagnostics"

"Friendly, professional and knowledgable"

"He was nice and professional explain everything he"

"The technician was very good. However, you sent a salesman to try to sell me on a new unit that I could not afford. I told him not to return to my horse again."

"Simon was on time did necessary maintenance made helpful suggestions on maintaining unit"

"service man was friendly and knowledgeble"

"Very professional and informative Tech and Sales. Impressive team."

"Service technician was very efficient and courteous."

"Always professional"

"Jose did a great job and new my equipment from previous visits."

"Micah was very thorough in his inspection, analysis and preparation of my air conditioning system and review with me."

"Very polite"

"The technician obtained a replacement fan and installed it within hours to keep our system down time to a minimum"

"We are still waiting on a response from Norrell to solve our problem with pilot light not staying lit. The service man says he is working on it. In the meantime we have to heat water on the stove to wash dishes."

"Not sure what was done to my AC."

"He was pleasantly pleasing, took time to explain everything he did."

"Great experience! Have used you all for several years now! Nothing but great things to say about this company!"

"There was more emphasis in selling Advantage Program that I am not interested in. Report mentions low refrigerant on main level but, none was was added .. Last time this was done was in 2019. In 2020 report there was no mention of major issues and now it appears it need to be replaced,"

"not only on time, early!"

"Technicians are always professional, friendly and knowledgable."

"On time. Quick. Professional. Well mannered."

"He was very thorough, explained everything in detail. Gave approximate time frames of when certain things would need to be done. We are always very pleased with the service."

"KD was very professional while still understanding my concerns."

"We had Morrell for over 40 yearsNorrell will always be the company we use Top notch. Very pleased with everything"

"The technician, Jessica, was very knowledgeable and did a wonderful job. She explained what she did in a way I could easily understand."

"He was polite and helpful and efficient."

"They were very professional"

"The tech came out at the earliest opportunity, got right to work and was finished in minutes."

"KD very friendly. He has been here before. Always answers my questions. I also asked him to check the date on my water heater, and he did."

"Arrived on time and diagnosed and fixed the problem in an effective and efficient manner."

"Jessie is always at his best"

"Tech did a very good job"

"Tech was helpful & curteous"

"Technician showed up on time and performed his duties of cleaning my AC Unit getting it ready for the Summer season."

"on time. did job well"

"She knew what she was doing!!"

"Quick response in what was a very high volume time."

"They were professional /however he never addresses the issue I called about he was focusing on other things that he said was wrong"

"Cordial, professional installers."

"technician very professional"

"They were great"

"Everything was done in a timely matter. I was made aware of everything that was done & there were no problems"

"My service rep practiced PPE cov19 safety precautions. The inspection was informative and his knowledge about the unit was reassuring that what I purchased was a great choice"

"The Tech was knowledgeable and professional. Jessica answered all my questions."

"Technician was very detailed and methodical while explaining the importance of proper maintenance of the heating and air units."

"Andrew does a very good job and is very thorough. Exhibits a great attitude."

"Very courteous and informative."

"Simon was very informative on prices and services"

"Very professional, on time, efficient, kept us frequently updated, and clean. Kept their masks on too."

"Service was excellent. She was knowledgeable and helpful."

"Thoroughness"

"The 3 ps.Punctual.Polite and Professional."

"very thorough."

"Professional, friendly service. He explained everything well."

"He was very respectful of our house, always wearing foot covers and a mask. He also suggested a way for us to save money on heating costs. Very professional and friendly."

"Nick came within the hour of my call. I heard a noise coming from heating system. I turned it off immediately. Nick came and identified the problem quickly. He was very knowledgeable, highly and had a very pleasant demeanor. He was smiling when he came from under my house. I immediately said to him- you must really like your job. He said he did. I so appreciate the exceptional service provided by Norrell service experts."

"Professional experienced courteous service"

"Very helpful and trustworthy knew what he was doing"

"Everything was checked in a personable but professional matter"

"Technician appeared to be very experienced, was polite and professional."

"They were on time and perfresonel"

"Brian is very thorough and efficient. He provides additional information allowing me to make wise decisions."

"So far your service rep.you have sent have been very helpful."

"He was courteous and hopefully did his job well."

"I've been a customer for many years. You have installed both units in my home over the years, and have performed maintenance over the years as well. Two years ago, I had a bad experience, and was with a competitor for the last year. Recently, we elected to return to Norrell, and again on this visit, had the same bad experience. On what was to be a regular service call, in addition to the technician, a sales representative also showed up, trying to sell new units, same as two years ago! I had no need, nor did I request a pitch on new equipment. I consider the practice unnecessary and unprofessional. I'll see the current service contract to it's conclusion because it's already paid for, but am likely not to renew."

"Efficient, polite and thorough"

"KD was amazing. So nice and friendly. He explained so much to me about the HVAC and seemingly enjoyed teaching me instead of not wanting to talk."

"The Lady Tech. that came was very through. I worked in A/C & Htg. for 40 Years and she was very familiar with our system and well trained on heat pumps. 1st. time both sides of system operration was check. She checked the A/c side 1st. and then the Heating."

"Because it is true. He did what I expected him to do."

"The sales guy was very nice but my husband asked several times what the total price is and he never said. I love the Walter filter, but I would have never purchased it if I had understood the price. I hated the dirty water so I do love it. The water heater was explained to us that it was much faster and its not. We still have to wait and wait for hot water. I wished we could have a regular hot water heater with the filter. The technicians were extremely nice. I just think we were mis informed."

"Corey was very nice, helpful and determined to correct the issues at hand. Norrell is an awesome company and I would refer them to anyone."

"He came in and jumped right on the job and handled his business and left."

"Very professional and what I believe to be knowledgeable about the reason for the visit."

"The service is always good."

"Josh and Matt did a great job installing the new Carrier heating/cooling system. Very professional work."

"He was very accomodating. Because he couldnt come in the house he had to keep calling me to adjust the thermostat. Probably an inconvenience for him. I appreciate him doing this."

"No problem"

"Andrew and his colleague were great!"

"Dennis was very nice, professional and on time. He explained what he done after the service."

"Tech answered questions I had. He serviced my unit super fast so Im not sure if it was done properly."

"Professional,competent,pleasant. Not pushy."

"Arrived on time; went right to work; managed his time; very polite and courteous, wiped his shoes before entering the home; very careful in caring latter inside house to go upstairs to perform service work; answered questions and went over service that was performed."

"Knew the system and knew how to inspect it!!"

"On time. Courteous. Took care of business."

"Technician did a god job."

"Brian is knowledgeable, trustworthy and courteous."

"Very Good"

"Good service."

"After speaking with Adam he sent a technician out within the hour."

"Very quick and professional"

"He noticed a bulb was out and offered to go get one and come back. He discovered he had the light and replaced it, he explained what he did."

"Very professional and truthful about my hot water tank."

"Very respectful and professional, most especially during the pandemic (wearing all of his PPE)."

"Technician was very courteous, thorough and helpful!"

"Norrell did not get it right the first time."

"Jessie is the finest, considerate, and most thorough we have ever had in all of the years we have been with Norrell. I wish that we could have him for every call."

"5 Star technician"

"A fee was thrown in as the Technician was preparing to leave very unprofessional"

"Lance was very professional, efficient, friendly, and caring about his work"

"She was very fast and organized."

"Professional, knowledgeable, neat polite, easy to understand"

"salesman was too aggressive, asked to sit at kitchen table to go over many estimates. Gave estimates on work that I did not ask for."

"The rating above is for your technician Jessie. He really explained everything to me and answered all my questions. He took the time to really solve our problems and addressed all our concerns. He is truly an excellent asset to your company. Awesome technician and wonderful customer service. I wish more technicians were this way. I only want Jessie to come to my house for any maintenance and repairs from now on. The 10 score is also for your sales rep Clifton. He has been very helpful giving me quotes for future installations and replacements. I also like that he follows up with us. He has answered all my questions and explained our current plan coverage and warranty. Keep up the good work!"

"on time and courteous"

"Good Service"

"The technician took care of the problem."

"The system works better now then before"

"Very good technician! Very respectful of the home."

"On-time and professional."

"Aaron has been a valuable resource for us. He understands our systems and always provides excellent service."

"I believe Ive answered this once, but Im going to do it again. The service technician was fine. I did ask for a quote to install steam humidifier. I could buy the unit for $800. You want to charge me $2800 for the unit and installation. The water and electrical is already there. Even if it took you four hours, and I dont think itll take you that long, that would be approximately $500 an hour. Even in todays economy that is really too much. I just have to voice my frustration with that kind of quotation."

"Pleasant attitude. Great explanation"

"Prompt, efficient service"

"Solved the problem very quickly. Was professional. Didnt try to sale something unnecessary."

"Your technicians are always professional and curtious."

"Technicians were on time, courteous, professional and efficient."