Norrell Service Experts Reviews

"Very professional technician and nice individual."

"He inspected my system thoroughly and fixed the problem -- it's working great now!"

"Service tech consider and listened to my problem.? Im the one that saw the pump had been unplug. Brian stayed to make sure it was running right"

"Darryl Logan and Cason Carroll provided great customer service during the installation and sales process. Darryl explained the installation and made sure that the system was working properly before he left."

"It was 9:30 PM Cody smiled the whole time, laughed with us. Very professional though. You are very lucky to have a young man like him."

"Did not clean up behind themselves."

"Service was thorough. K.D. was on time and did an excellent job."

"Jesus can was professional, on time, thorough and courteous!"

"Corey Hart was very professional. Got there and got the job done."

"Friendly, efficient technician. Ease and availability of getting an appointment."

"technicians were very polite, knowledgeable and concerned about what was going on and proceeded in a professional way."

"Smart and efficient service"

"The Tech was very prompt and friendly."

"The charge for cleaning the evaporation pan at $121 before the discount seemed way too high. The work only took a short amount of time. The technician did a good job and was in every way courteous and competent. But the fee was just too high for the time involved."

"Respect ful.. polite"

"wanted to replace my system instead of repair circuit."

"Excellent service and technician knowledgeable of situation"

"Our technician, Cody, was personable and good-natured."

"Both units were checked out thoroughly, and was advised what I should do for future care and service."

"Not the technicians fault, but the "cost" of items recommended is way to excessive."

"straightforward, honest, efficient, expertise, trustworthy, informative etc"

"Technician, Cody, arrived on-time, was very thorough and professional, and answered any questions I had."

"We got a quote for a third of the lowest of 3 prices you gave us"

"Mis-diagnosed the problem and tried to sell me new unit"

"Because why charge someone another charge for finding out whats the problem.You charge a Service fee of $99.00. already!! I have never heard of that then the technician give me a price of $ 279 then states theres another fee for finding the problem!!!Im like what the hell you think people call you to there homes for !!!My first & last time!!...Ill wait onetimeservice next time!!!"

"Service technician was nice, answered my questions and gave me an update on the condition of my system."

"Satisfaction"

"satisfied"

"I disagree with the duct cleaning recommendation and split system. I have a $150.00 HEPA filter in a Pure Air System - If the is any dirt it would only be in the return Air duct."

"Prompt and courteous service"

"Very prompt, very professional, excellent workmanship."

"Corey was on time, talked with me as he was working on my unit and answered any questions I had. Very polite."

"Solved the problem quickly."

"Cody was very professional and polite. Serviced my unit well and explained the necessary replacement part my unit needed."

"On time, very polite and professional."

"Punctual. Professional. Communicated clearly."

"Service expert was knowledgeable and efficient"

"We signed up for a service agreement and this was the first maintenance call. A SS1 safety value was installed and the system was services. A few hours after the tech left the unit stopped working and the thermostat touch pad does not activate in order to control the unit."

"Micah tuned up my system and put the cover back over the wiring that had been disrupted (I assume by a neighbor's dog)."

"Leo did an outstanding job servicing my unit in a time of shelter-in-place. He checked everything out, fixed/cleaned what needed to be fixed/cleaned--all while managing to follow the social distancing rules, etc."

"Service was outstanding"

"courteous and efficient"

"Very respectful, honest, informative, answered questions"

"The technician was professional and courteous."

"The service rep was very polite, timely and knowledgeable."

"Very good"

"Micah was very friendly and did a great job!"

"The tech was professional and thorough"

"They did a good job. They discovered a water leak in the drain on my upstairs unit that had been leaking for some time. This leak was wetting my downstairs ceiling. The problem was caused by the way your people installed the drain pipe when your people installed the unit a few years ago. If they hadn't come when they did, I am sure I would have had a lot more damage from this leak."

"KD is always polite, considerate and honest."

"Timely service, explained problem Good tech all round"

"I especially appreciated the fact that Micah wore a mask because of the coronavirus and did not have to enter my house."

"Quick scheduling. The person they sent out. (Justin) was very professional and polite."

"Prompt, courteous, excellent customer service experience"

"Not only the "evaluating tech" Micah Baker and Sales Rep, John Jones, but ALSO both the installing technicians (names not provided and one signature on my paperwork was illegible, were hard-working, neat, helpful and polite. The worked hard, continuously. I had attempted to leave glowing reports on both through your website but without the required numbers on the paperwork and having no "app" on my emergency use cell phone, could not do so. Your employees are the only ones who keep your customers on the books and they serve you WELL. Any process that limits commentary do them an injustice."

"Their service was great, they were not able to provide pricing for alternate solutions to issues."

"Excellent and professional young man. Very friendly."

"It appears he did what he did supposed to do,"

"Neat, complete and well done. Good personalty."

"My new system failed to operate properly only one day after installation. I still do not have it resolved and have not been able to get follow up with the install manager."

"Easy to talk with, knowledgeable, explained the work required."

"Micah is the best Tech I have worked with from Norrell. He is prompt, courteous, professional and brings a high level of expertise, which gives me confidence that my unit is being handled in the best possible manner. I will always request Micah as my technician. The dispatch team kept me posted on my appointment time window and are also very professional and efficient."

"This was the 3rd time I have had Norrell come to my house since May 2019, in an attempt to get my air conditioner working. This 3rd time, Norrell told me my AC was not under warranty and gave me an estimate of $2,139 for to replace my rusted out coil but suggested replacing my entire unit. Norrell charged me $84 for this visit. I called another company to come out the next day and found out my air conditioner, including the coil, was under warranty until 2022. At no time during any of the 3 Norrell visits was I told this problem could be repaired under warranty. This unit was purchased from Norrell with the extended warranty. From May 2019 to May 2020 I paid Norrell $548 + $12 a month and was never offered a warranty repair. Also, last summer my power bill was $611 higher than the year before because Norrell just added coolant to my system instead of replacing my coil under warranty and this was completely ineffective."

"this person does a good job, unlike the first person that was sent last year."

"Went the extra mile."

"Very efficient, very friendly but businesslike I was totally comfortable with his being here and I think he did a good job of explaining his work to me etc.Already recommended him to my neighbor and he is going to follow up on that"

"Brian did an excellent job. He went above and beyond to correct a situation he found."

"very knpwledgable, famiiar with our systems, aims to give excellent service"

"Cody was awesome! He was very knowledgeable and gave me some really good tips on how to maintain good air flow in my home. He also taught me how to read things on my thermostat that I didnt even know and Ive been in my home for 3yrs. Thank you Cody for all the recommendations you gave!"

"Brian did a great job!"

"She was very professional and just did her job in an efficient manner."

"He checked out what he needed to and explained it very good to me so I can understand."

"Perfect service!"

"A tenant had a ruptured hot water heater. I got an immediate response and a new heater installed within six hours."

"The technician was on time, friendly, and very knowledgeable."

"Great courteous manners, friendly and professionalism. Very informative of condition of a/c system and possibly improving its function."

"Very nice."

"one hour and a half late"

"Jessica was terrific. She was very professional and respected our home in the time of COVID-19. She did great work and was very thorough. She even came back out (free of charge) when I thought I heard a noise coming from the unit a day or two later. She did a complete check of the system on the follow-up and made me feel assured that everything is working properly on the system."

"Michael was very pleasant, respectful of my property. (I understand with the virus they didnt have the foot covers and could not help tracking in things on his boots)"

"Timely, efficient, knowledgeable and friendly technician"

"Corey did an excellent job and is very professional."

"I was very impressed."

"The technician was very knowledgeable about the problem and explain it to me as he was working."

"Michael, showed on time, went to work, completed his job, very satisfied."

"The technician arrived timely, and worked diligently."

"Our technician was very knowledgeable and thorough. She was also very pleasant."

"The technician was professional and proficient. She asked me if I had any questions and did a good job."

"Jessica was very professional and thorough"

"Technician did a wonderful job servicing the HVAC; however, he did not wear a mask, which should be mandatory in this COVIDF-19 environment. Again the service was excellent."

"From Mandy calling to confirm and to advise when the Tech was on his way to Leo's professionalism and care while preforming the service everything was excellent"

"Everything was good! We do hope your technicians can begin wearing masks in peoples homes"

"Did some work"

"The technician was prompt, professional, explained everything in detail, and fixed my problem at a fair price."

"Mr. Leo Gaines was very courteous & polite. He informed me of everything he was about to do. Afterwards, he explained to me the customer receipt and invoice. He also was able to come much earlier than my appointment time which freed up my afternoon."

"Tech was very good."

"Technician was prompt and appears did an good job on checking the a/c unit."

"The technician was fine. The sales rep that came, John Jones, said that we needed a new water heater and gave an exorbitant price for a new one. We got a second opinion from another source, and we do not need a new water heater!!"

"Charge for some services were extremely high. I.E. $54/lb for 410A that cost $6/lb."

"Very efficient, polite and got the job done quickly."

"Ticket 129808, Tech 167. These guys took on a very tricky repair at the end of a long day. They worked quickly and professionally and did very good work. I couldn't be more please with the service they provided. Outstanding. Thanks again for getting to my problem so quickly and helping cure what potentially was going to be a disastrous water leak."

"-Excellent and informative consultation before I requested to purchase new equipment -Outstanding and on-time installation of all equipment -Equipment was installed during a time that was convenient for me"

"Jose busted the coil and left me with no air conditioning,"

"Corey listened and heard my concern then proceeded to fix my thermostat to maintain a comfortable temperature in my home."

"The technician was extremely polite and in my opinion did a thorough job in inspecting my unit.He took the time to tell me everything that he checked on the unit. Not a rush job at all."

"The guys were great."

"Tech was on time and was well qualified for the service."

"They were very helpful"

"Prompt- polite and got job done!"

"on time ,very professional."

"Josh provided excellent service during this pandemic. He did everything I asked him to do (e.g., wore his PPE when having to be inside my home). He also had a "can-do" attitude, and was very professional and respectful."

"like Jessies work dependable knows what he is doing and product he is servicing very good service rep"

"Because KD was awesome! He was super friendly and funny and helpful."

"Corey was friendly, efficient and very respectful of our home."

"The work was great. Got to talk to human beings. Had a lot in common. Had a lot of fun."

"David was prompt, thorough and explained things clearly and concisely."

"On time, very courteous, concerned and sincere, no wasted time."

"We liked Micah and thought he did a good job, except he accidentally deactivated the thermostat"

"Excellant Service & Correspondance While Here. Very satisfied."

"Great techs....fast and thorough"

"The technician was through in checking everything, went to get a new thermostat and installed it in the same day."

"Nice young man and very efficient."

"Jose was very nice and courteous! He cleaned my outside unit and checked it out, however his truck was not supplied with the correct size filter for my unit under my house. This caused a delay In getting my unit serviced after I had arranged for an appointment and taking time off from my job. Norrell should make sure that their service men are equipped with the proper supplies BEFORE they come to a customers house! Now I will have to arrange for a 2nd appointment at 5:00 this upcoming week. I was assured that Norrell would provide exceptional service when I went with the Advantage Plan. I am paying $180.00 per month and I am disappointed so far. Jackie Hambrick - cell# 205-777-2115"

"Michael was very thorough, friendly and professional. Trystan was very knowledgeable about the products and services offered."

"Efficient service, very knowledgeable about services rendered or needed."

"he said everything was working right"

"Found problem and instilled new system the next day."

"fast, efficient, courteous"

"Excellent service,; thorough and expeditious."

"Installers left the job site to purchase materials needed."

"Jesse has serviced my heating and air conditioning systems several times, and he always does a very thorough job."

"The problem corrected itself."

"The tech found something wrong with the unit and corrected it"

"He was very kind and answered all my questions."

"I had no direct contact with him, but I assume that he did what he needed to do satisfactorily. I will find out later as the air conditioner is used."

"Mr Gaines was very professional. He arrived early, was very courteous, explained all he was doing and answered all questions."

"Leo Gaines, my technician, was on time, professional, knowledgeable & very respectful & courteous. Didnt have a replacement filter for my dehumidifier but promised he would come the next day to replace it & he did! I really appreciated that"

"I always get good service and the workers are always nice."

"Leo was very personable and seemed knowledgeable."

"Courteous and professional"

"Excellent Service and Price"

"First - there was NO MENTION of the $99 fee until after the quote was given. The service was very friendly and knowledgeable. The services offered were great, but all way too much for what I was looking for. Great tech and salesman, but just not a program or expense that we are looking for. Other companies came in much lower. Please mention the $99 fee before you start working - that seems to be the standard procedure for all other companies I have worked with."

"Knowledgeable tech"

"Micah was on time very through after competition of maintenance very detailed explanation of what he found and what to look out for in future"

"Service appt.was kept as promised.Technician has a great attitude and explained all questions thoroughly."

"I felt that Jessica was very professional and performed the required maintance on our unit while answering any questions that we had."

"Checked unit and decided that install service would have to come out and repair,"

"Technician was excellent!"

"Great customer service"

"Jessie was very courteous and helpful."

"The technician arrived within time frame set for appointment. He was friendly, knowledgeable and did his work as expected."

"Andrew is great. I try to request for him to come to my house as he is aware of the quirks my system has and it is a tight space were the furnace is located. Someone aware is always appreciated. He knows his stuff and I appreciate that. Very thankful for the work he does while in my home, he is very respectful."

"good service"

"He used a common sense approach to the problem."

"He did a good job."

"he did a thorough job"

"Arrived on time, was clear with my husband what they needed to do, was careful in our home, fixed the problem."

"HE DID A GREAT JOB"

"Skyler Davis was the key. Great young man. Smart, efficient ..."

"The technician was willing to do a little extra to make sure we dont have the problem again since it keeps reoccurring"

"Technicians were very professional and friendly. Did great work."

"He was very professional and polite and thoughtful"

"Professional, on time, approachable!"

"Did a in-depth search for the problem."

"Courteous tech doing a good job. Seems very qualified."

"Professional, courteous service with precision service in a timely manner."

"Very informative and thorough"

"Very cordial and friendly"

"Tech was very thorough. Explained what he did and was very nice."

"The Technician is very knowledgeable"

"He was polite, personable on time and very thorough."

"Everyone was courteous, everything involved with our system was explained carefully and they took great care to try to complete the replacement of our system in one day, even though it didn't work out that way."

"I appreciate the politeness, concern, expertise, and knowledge of technicians."

"Both techs were very thorough and listened to what I had to say. They made several recommendations I followed and one I chose not to follow. Returned my house to original condition and cleaned up after the service very well."

"Cody was competent, thorough, helpful"

"Very courteous and explained clearly what he had done."

"Service person was prompt, on time and explained all he was going to do."

"The technician did no hose out the unit. The unit has debri and muddy inside. I have taken pictures to prove it. He hooked up the hose pipe, laid it on the ground and never used it. I know this becuse I was watching the whole time. I asked him about the pine straw and leaves in the unit. He said he could get it out if I wanted him to. What really got me was , he acted as though he wasn't suppose to do this and he was doing me a favor. He proceeded to get the pine straw and leaves out of the unit. He had a trainee with him. I asked him if he was going to hose it out. He said he had already done it. At this point I had lost trust in his work because I knew he wasn't telling the truth. I don't think he checked the refrigerant; because I didn't see the equipment that are used for that. I have been a customer of Norrell since 1998. This is the first time I have had this type of experience with a technician. I not trying to get anyone on trouble. I only want my unit serviced right."

"kept us updated regarding problem and repair"

"Very nice and courteous. Knowledgeable"

"Michael was very polite and explain thinh well"

"Michael was polite, and he completed his inspection in a timely manner."

"Prompt service and he was very detailed in his cleaning of my system. Friendly but professional. Communicated what was done and suggested future service to plan when necessary."

"Great Service"

"KD was amazing! Kind, thorough, professional, and all around awesome! He is a huge asset to your establishment."

"Aaron did a great job, I think. I haven't noticed any problems."

"Cody was very competent and professional."

"Was very informative."

"I like Norrell service."

"Brian Wiggins and his team members did an excellent job diagnosing the issues with the HVAC system at my mothers home. They were very conscientious and thorough."

"Responded quickly and no problem since then."

"very courteous and professional"

"Leo arrived on time and very professional both in his manner and his work.He did not rush and explained everything that he was doing.Excellent"

"Aaron is very knowledgeable of this unit and we are thankful for him"

"Michael was efficient, thorough and friendly."

"Very thorough and explained everything he did."

"Bryan had difficulty in diagnosting problem. He Had assistance from a Spire gas employee. Problem was the same relay in two different systems. Both the gas man and Bryan said they had never seen this problem before. I was charged twice for the one visit. Seems unfair to me. should change policy."

"Professional, neat, knowledgeable, polite"

"Corey is very knowledgable and courteous technician, and I very much appreciated his timeliness and work. Thank you kindly."

"The technician seemed unsure about what service was required and after determining that the filter required replacement he said that he did not have the required filter. Later he said that he did have an acceptable filter and replaced the old filter. We were also surprised to learn that the replacement filter was not included in the service agreement, however that was not the technicians fault."

"Polite and respectful of equipment."

"he alerted me to concerns concerning my hvac"

"This tech was not creepy! Professional + wellspoken."

"Leo was polite and answered all my questions."

"Brian Wiggins set the tone right before even arriving by giving an accurate estimate of when hed be able to service my home. Here he provided an explanation of the various checks he performed on the thermostat, HVAC unit, furnace and wiring. He army-crawled without hesitation or complaint multiple times into a fairly snug crawl space until he could pinpoint the electrical problem causing our smart thermometer to shut down. Brian made sure to cover his shoes on each re-entry. He explained the fix and recommended reasonable future services. Thanks Brian!"

"Technicians have always been through and on time and adequate tine for maintenance. Our tech today was especially helpful, very kind and went the extra mile. Helpful and informative."

"Professional, great summary of what he checked and his findings"

"K D is very thorough cleaning our system and great at answering any questions we have about our system."

"Very friendly technicians"

"My technician, Cody, was pleasant to interact with. He was thorough in his explanation of the services provided and made sure I did not have any questions."

"Tech was very knowledgeable, and repaired the problem in a timely matter. Also was very professional."

"good responsiveness, but totally uncompetitive pricing."

"We specifically asked for Jessie due to the excellent service he had provided us in the past. He has been to our home several times and we appreciate his work ethic and expertise."

"The gentleman who came out explained everything to me, was extremely professional and courteous. He represents your company VERY well."

"It was at night when the serv tech came out and explain what was wrong."

"Did things no one has ever done before like offering to change batteries in the thermostat."

"Mr Wilson was very knowledgeable and also helpful in answering questions that myself and husband had . I would love to have mr Wilson to come back to do service with us again"

"Cody Browning was very thorough, very professional and explained good detail. Also a nice guy who once owned Golden Retrievers!"

"Micah was on time, polite, went about his business, and then talked to me about what he had found. Being on time is important to me. On a different note, the piece of paper that he gave me about rating him was completely useless. I followed those instructions, and it just DIDN'T WORK!!! I had to call in to find out the real way to do it."

"Jason explained everything about my air and heat unit. Very polite and knew what he was doing."

"The technicians were very polite and thorough. In the past at times I've had technicians that have tried "hard sell" techniques to sell services to me. I appreciate that this technician(one had left) gave me the information with no pressure to purchase services."

"On time issue free visit!"

"Professional, thorough, polite service"

"All representatives very professional, prompt and skilled"

"tech was on-time, knowledgeable and worked very efficiently."

"Erin had that can do attitude about a tough job."

"Friendly, knowledgeable, explained well, listened. I felt very comfortable with them and their work."

"on-time and efficient service"

"He performed his tasks quickly."

"very nice & did his job promptly & called when he was on his way."

"The service was not complete and the filter was left outside the system uncleaned."

"KD is always on time, courteous, and patient with us. He is very thorough and always gives us good advice as to what we should and shouldnt do to extend the life of our units."

"Not convinced that diagnosis of leaking system specifically indoor coil is correct. I had pressure checked and appeared to be somewhat low. Dye added leak check performed via ultra violet light and leak detector."

"Brian was very professional, courtesy,"

"Great tech came out. Very friendly and helpful!!!"

"Intumescent and very accurate"

"Cody was timely in his arrival, thorough in his evaluation of our unit, gave us the truth about a component that had to be replaced, secured a quote, went to the supplier to obtain the part, installed the blower motor, and was on his way in less than two hours. Great job Cody."

"He was thorough and professioonal"

"He was on time and courteous. He went right to work, finished his tasks, and explained what he had done and the condition of my system."

"There is always an issue getting the correct filter, The last tech knew what was needed, perhaps a note in my file could be made describing the unique filter I need."

"Both Josh and Trent were very professional and considerate. When I realized the heat did not come on around 9:00 that night, I called Trent. He Offered to come back to check it out. I told Him to just wait until the next morning. He and Josh were at my house promptly the next morning, and found he problem then explained to me. They were again quite professional and graciously apologized... asking what else they could do for me."

"Michael was very friendly and professional. He was very efficient and did his job quickly"

"He arrived on time and completed the work quickly."

"Brian was very informative and helpful."

"Very professional"

"Technician was knowledgeable and keep me informed"

"Excellent job!"

"Prompt, polite, efficient"

"Very friendly and helpful!"

"No problems or issues. Communication very good."

"Very courteous, professional and respectful told us what he did and what he was going to do before he started and ask did we have any questions."

"Great Service"

"Brian was knowledge and friendly . He recommended some changes that would help our unit to last longer, without being pushy"

"good job"

"Very courteous and got started on the job right away."

"The technician was friendly and professional"

"He was professional, courteous, mannerly went over health check with me. Made sure everything was working properly before leaving."

"I put the rating in the middle because while the technician who came out a couple of times so far was awesome and friendly and tried his best to help resolve the problem, I am still concerned that the problem is happening in the first place. This heating problem had been going on for over a week now and during some of the coldest times we've had. The problem that has been discovered is something that should've been dealt with upon installation. I don't recall getting the opportunity to do a survey at that time, so I wanted to note my concerns now."

"We have never had a bad experience with anyone from Norrell. Everyone we have come in contact with is always nice, knowledgeable and professional."

"Jose was thorough and polite."

"they had a very good attitude"

"Michael Mack was very professional, prompt and knowledgeable."

"The blower fan on our HVAC system burned out. Jason come out and diagnosed the problem. He said it would take three days to get a new motor, so he put in a temporary motor so we would have heat until the new motor arrived. Jason returned and installed the new motor, so now everything is back to normal. Jason was very knowledgeable of our Lennox system."

"Technician arrived on time, performed maintenance check and informed me of a needed part which he put in. Completely the work quickly and efficiently."

"professional, direct eye contact, pleasant"

"KD is always very professional, courteous and thorough"

"Fast, courteous, friendly customer service"

"Mr. Baker arrived promptly on time and performed his services efficiently while taking the time to explain what he was doing and asking if I had any questions about my system."

"The young man was professional, courteous, friendly and serviced both of my units efficiently."

"Carson was a great salesperson"

"Brian Wiggins was professional, courteous, and thorough!! Please send him back for my summer tune up!!!"

"Then technician was very nice, polite and knowledgeable"

"Very friendly, and got the job done in a timely manner!"

"techs were friendly and knowledgeable."

"Tech was fast and friendly"

"They worked diligently to resolve the problem. My unit is now functioning properly."

"Went over all things that will be needed next time"

"He was efficient, knowledgeable, courteous and friendly."

"Cason was very helpful in helping us to decide a path forward on a water heater, financing etc. The installers likewise worked expeditiously and in 3 hours we were back up with hot water."

"Jason was thorough efficient and very knowledgeable and kind."

"Michael was thorough and completed the tasks in a timely manner."

"Very satisfied"