Norrell Service Experts Reviews

"Jeff is very thorough and explains everything he is doing and finds in simple terms."

"Had the unit tuneup tech said no problems left out of town got back Thursday and had sign of no heat in the house. Called another tech came out changed out a breaker that was not the problem and said 1st teck did not do a good job. Finally got power to the curcuit board unit came on after moving the second breaker around woke up at 4am no heat. 3rd tech came out Friday found a short in breaker box at the unit. Did not have breaker or box that gotten hot enough to melt the plastic. Said it would cost around $275.00 and would have some come out and call Saturday Friday night no heat. Saturday no call from anyone. Contacted another company was on site within an hour replaced breaker and box in about 30 min cost $60.00. Was told the box and breaker was about $15.00 from Lowes. Went by the exact same unit was $14.00 at Lowes. And your teck said $275.00 and there would be a service charge"

"Very professional but friendly. Knew what he had to do and did it quickly but completely. I would like to request him for future inspections."

"He was very professional and got everything fixed."

"Reid is a wonderful person and I enjoyed meeting and talking with him. He knew exactly what to do and was very efficient."

"Micah Baker was very polite, professional and efficient. He explained his findings very well. It was a very good experience.?"

"Very personable - explained everything thoroughly and helped us consider options."

"Micah was polite, respectful of our home, efficient, thorough and addressed all our concerns to our satisfaction."

"Aaron was courteous, cautious, knowledgeable and explained all."

"Technician courteous, knowledgable, efficient"

"Did a great job and was polite and personable."

"Brian was very professional and took time to explain a variety of details."

"Reed came for the first inspection even quicker than I expected. I had first called the gas company and then Norrell. I told the person who answered the phone about that. The response time was amazing."

"Great Job in a timely Manter"

"The service was great."

"The technician, Jason Threadgill, was very professional and quick to resolve our issue."

"Michael was very knowledgeable and took the time to explain what he was doing."

"Technician was very thorough and even cleaned up some debris left by a previous tech. He never failed to put on the booties when entering my home."

"Jason went about his job servicing and cleaning my furnace in a professional way. He was also a gentleman with wonderful manners and also gave me some helpful tips."

"Inspection was thorough and timely, just prior to cold weather."

"Tech was thorough and discussed findings."

"Good to listen and respond. Appeared to be thorough and methodical."

"Jason was very nice and knowledgeable. He solved my problem."

"On time service with quality work."

"Reid did a thorough job, and he explained all of his findings with me."

"Everything was explained."

"Very professional and curteous"

"Technician was very knowledgable and explained everything thoroughly and well. I will be asking for him when I schedule my next service."

"Technician was very courteous and knowledgeable. He explained everything. I will be requesting him for my next service."

"Thorough inspection."

"Professional, courteous service with a complete and thorough inspection of our HVAC system."

"Technician was very polite and knowledgeable."

"Technician was very professional and polite."

"Michael explained everything well"

"Very thorough and explains well."

"Excellent service and the technician reviewed what he did today."

"Technician was courteous and knowledgeable"

"Person sent did not have the necessary skills to figure out what was wrong and had no clue I still need to get someone out here the problem persist"

"On time. Very polite. Explained condition of units."

"na"

"MICHAEL WAS PUNCTUAL, POLITE, AND PROFESSIONAL."

"The technician was very professional and friendly"

"you always do a great job - your techs are always helpful and friendly"

"He took time with us and showed us everything he mentioned as a concern or info about our units functions. He was professional and friendly."

"He was very professional and courteous. He actually was the person who came back to replace the exhaust/ductwork."

"Brian went over everything with me and answered all if my questions where I could actually understand what he was talking y"

"He was Nice and knowledgeable"

"Jose did a wonderful job evaluating and examining my unit and thermostat. He explained everything professionally and thoroughly. Yet, he did not have the right size replacement filter for my garage attic return unit. Meaning, that I will have to purchase one and replace it myself. I feel with the platinum plus plan that I pay for, Jose should have been aware of the correct size return unit filter in my garage attic and been fully prepared to exchange the old filter for a new one without a problem. Other than that, everything went as well as could be expected from this visit."

"He was knowledgeable, friendly, efficient and willing to answer all my questions."

"Michael took the time to do a thorough maintenance check up on our equipment. He was very knowledgeable and explained everything well."

"as a norm for norrell--the tech is most qualified--professional-courteous. I have been a customer for couple of decades, and at this juncture--will continue to be a customer !!--norrell has built a trust factor with me"

"New technician- did as expected Seemed to be efficient and knowledgeable."

"Jessie is very nice male, politely and friendly. He explained me about set up cool and heat. I am satisfying his job"

"Very professional Technician."

"Brian was very professional and thorough in checking my air/heating unit."

"He courteous explained everything he was going to check and asked me if I had questions or problems I needed him to check. He didnt try to sale anything."

"Very clean, informative and professional"

"He was very knowledgable about our air conditioning system"

"He knew his business and had a pleasant personally and answered all our questons."

"Jonathan is very friendly, knowledgeable, and efficient. His diagnosis and resolutions are fast, and you get the sense that he sincerely cares about your situation and wants to resolve it as soon as possible."

"We had a problem with our A/C for a week. We had several technicians out working on it, but Jason found the problem. He came out, after hours and even called me the next morning, to check on me, after a night without A/C in very hot weather. He also let me know that they had the part. That someone would be out to put in a new part."

"Jason Threadgill did an Outstanding Job."

"KD Madison was very professional and did an excellent job. He brightened my day."

"Asked about any concerns we had explained what he serviced today very nice to work with"

"Technicians was courteous and explained the pros and cons of my heating system."

"Everything was performed in a timely and professional manner."

"Jason was professional and thorough with his work."

"JONATHAN knows what he is supposed to do and great serviceman want him for all my service calls"

"K D was very prompt and efficient. Very knowledgeable"

"Quick and efficient."

"Professional and knowledgeable service tech, answered all my questions with reasonable recommendations"

"Tech very polite, got in and did what he needed to do. Most important, he was not trying to sell something!"

"Extremely thoughtful and kind Clearly knew what he was doing. Very efficient"

"Tech was professional and knowledgeable."

"THEY DID A GOOD JOB"

"The technician went out of his way to ensure every phase of the service was performed with excellence."

"Because he did it great job no"

"The tech was on time and did a good job"

"Time of response good, knew what he was doing, able to explain problem well."

"Jeremy was very nice and friendly providing great friendly service and explained things to me."

"Service and technician were excellent"

"Jeremy explained everything to us in detail. Excellent technician. We will be name requesting him from this point forward."

"I was charged for a test superheat/subcooling $211.00 and Charged $140 for refrigerant. I was told the test was to check for a leak. Jose could not pinpoint the leak and just articulated a need of new system, or coil. Since a leak is repairable why was that not offered or why could he not show me where the leak was? I asked Jose about this again and he said the sniffer says there is a leak. I believe a leak leaves a noticeable area. Also if we lost 2.5 pounds of coolant that is half of this units coolant on a 2 ton unit. I am highly dissatisfied, Jose promised he or Norrell would contact me yesterday or today to discuss options. Why would Jose charge me coolant at $70 per lb and then state he could not pinpoint a leak other than it is somewhere around the coil."

"The technician was professional and provided timely service."

"Excellent communication and service!"

"Jose was on time, efficient, friendly and a nice fellow. I thought he did a good job."

"Very through and explained clearly why things needed to be done. he was polote."

"all services were done well, and Michael literally went the extra mile to get the proper lights/filters for my residence"

"The technician was extremely friendly and courteous."

"Jessie did a very thorough and professional repair and cleaning."

"Service expert was prompt, courteous, efficient and helpful."

"Very thorough"

"good service"

"The technician was very thorough"

"Great customer service"

"Friendly, knowledgeable, and good personality."

"100"

"Qualified"

"Mr.Owings explained many things about my system to me and took time to really look into my issues about my system and cooling. thank you"

"Very satisfied with Jason's work"

"Very knowledgeable and friendly. Arrived on-time."

"Very imformative and helpful."

"thorough"

"Friendly efficient staff"

"Service call answered promptly; diagnosis made; made available on technician's truck; replaced immediately"

"The technician was able to complete a complaint that all others were not able to do."

"He was very professional and knowledgeable"

"Brian actually took pictures of my system and showed me every part of it. He was incredibly smart and very honest."

"Great customer m.j er service. He was very polite, patient and articulated the analysis he jusy finished on my system."

"Michael Wilson was very friendly and knowledgeable"

"The technician service was outstanding"

"KD spent a lot of time solving the problem(s). Actually, the problem symptom was not the big problem, but he resolved and scheduled installers to fix the problem causing the symptom."

"Brian was great"

"Jesse is very knowledgeable about a/c he explained everything."

"Service Tech seemed very professional and courteous."

"Did not check behind Technicians, but believe they performed their jobs in a professional way and with pride to the best of their abilities which is all a person can ask for."

"Very professional."

"Technician was friendly understanding and did his job. Reccommended other services and the pros and cons of my current system."

"Jason is friendly, professional and knowledgeable. He represents your company very well."

"KD was very friendly and informative, he did a great job!"

"Response to call was timely, technician was detailed in his effort to diagnose the error"

"He did a good job!"

"Jonathan is a very honest and well mannered technician."

"Jason and Jason Threadgill and Michael Mack were very professional and took time to install part right and put the correct amount of Freon in it. They were friendly and explained everthing to me. I appreciate their good work."

"Dan and Gar were very professional and helpful in installing and explaining the working of the components. They did an excellent job."

"Aaron was straighforward and honest, did not try to sell me anything I didn't need, and found the problem with my ac in minimal time. Very professional and friendly."

"Very friendly did an excellent and thorough job of cleaning unit"

"Everything needed was brought on sight - no return visits needed."

"Not thorough"

"Quick response and repair. Very pleasant technician."

"K.D.does a good job"

"100"

"He was polite with a warm greeting and went right to work and knew his job."

"Installation and clean up done right"

"Micah Baker was prompt,very professional and polite. He was very informative. Answered all of my questions."

"Brian did a great job servicing my system and I would gladly have him back."

"I purchased new Lennox system from Norrell 2 years ago and they have provided me with on time service on every issue that has arose. Terry Sue and Brian have kept my wife happy and when she is happy I'm happy"

"Very good service technician"

"The Technician Brian 265-00576 and Residential Sales Consultant John Jones were very helpful and informative with their service."

"The company has taken care of my systems since installed. K.D. Madison was the person who provided the service. K.D. Madison provided me with a description of the problem, what is needed to repair and explains the end results. K.D. is welcomed any time."

"K D and Madison were friendly, courteous, and very thorough. They went out of their way to make sure everything was clean and working."

"He was prompt, pleasant, and helpful."

"Jason was very helpful. He went out of his way to help me. He was very professional & knowledgeable. He went beyond just finding my problem"

"Honest"

"Took 4 visits to fix clogged drain."

"He was punctual, professional, went straight to work, and immediately located the bad board in my thermostat."

"Technician was knowledgeable and courteous. Fixed my issue promptly."

"Technician was knowledgeable and courteous. Fixed my issue promptly."

"KD Madison was very friendly, helpful, and informative. An easy and great experience."

"Great and friendly tech"

"Technician was very professional and knowledgeable"

"Jonathon diagnosed the problem quickly and replaced the bad part which was under warranty so we only had to pay labor costs. He got our air conditioner working again as expected. Very pleased!"

"The issue is worst since Norrell left"

"Jose was courteous. He worked quickly to solve the problem"

"Prompt service provided by a very knowledgeable and willing technician. Our air handler pan had overrun leaving spots on the ceiling. Jason arrived at 7:30pm after an obvious long day. He corrected the problem and departed at 9:30pm."

"Brian was knowledgeable, professional and nice."

"kept me informed of possible trouble"

"Jose was polite, efficient, and professional."

"Great technician"

"Jason was absolutely wonderful. He made sure I had air even though he worked very long hours on Sunday, July 14th. He is a good asset to the company."

"Came quickly and worked till the repair was complete--on a very hot day."

"Jesse examined the AC unit, diagnosed the problem, and fixed it. That was what was needed."

"Reed arrived on time and quickly identified the problem. Parts are needed so a follow up will be necessary to complete repairs."

"tech was very methodical and thorough in what he did"

"Jessie made phone calls, read instruction manuals, and researched everything he could to find my problem. It turns out the wrong thermostat was installed with my new Lenox system, in March, 2018. My unit has been running 100% in stage one and not switching to stage two, which explains why it has been very inefficient. He is now trying to find out what will make it kick into stage two. He is going to a lot of extra trouble to find a solution to this problem and I appreciate his extra effort."

"Very professional workers"

"Very professional and has knowledge of the job."

"Recognized that a repair was not in order and provided me alternatives for system replacement and upgrade. Provided cost savings wherever possible."

"First of all he was a very nice young man. He diagnosed the problem within the first five minutes he was on the job. He took the time to explain to me all he was doing and why as well as what might have caused the problem. I had to come back up to this box and add a little more information. I am not one to put 10,s on anyone. But in this case this young man deserved 10,s. I was already on guard not ever using Norrell before and being a single woman to be ripped off but I found this totally not true. They were totally professional when I made the appointment it was Friday afternoon when I call and already 88 degrees in my home . I totally did not expect them to come out Friday afternoon but they did. Thank God there are still honest people left in this world."

"He left my basement door open, so animals could come in and they did! No excuse for this!"

"Andrew is the 6th technician Ive had come to my home in the past month. He was by far the most well versed, competent, and exceptional technician Ive ever dealt with. I was incredibly impressed by his knowledge and ability to relay what was going on in Laymans terms to me. Give This man a fat raise"

"Was not informed of pricing prior to repairs"

"called in trouble and was told someone would be dispatched that afternoon approximately 2-4hrs after I called in the trouble. The tech arrived about 5:45 and was thorough in helping determine what caused the problem even though the trouble had cleared by the time he arrived."

"The tech was professional. And let me know about renewing maintenance plus plan."

"Fixed it quick"

"Both salesman and technicians were on time for all the appointments and the techs performed with professionalism as well respect."

"Very respectful and knowledge"

"Micah was very professional and had a good personality"

"Very professional and knew his business"

"He did a very good job of cleaning everything. Did not like the hard sell on new air cleaning equipment."

"He seemed knowledgeable about the system and was efficient"

"He was on time, and did a good job."

"Great service."

"Very nice young gentleman."

"Technician never called nor showed up"

"Very professional"

"Technician was very friendly and wanted to help."

"Gave me lots of information that was helpful."

"Please have a manager call me to discuss"

"Good service and honest with service needs."

"10 year warranty means nothing. Norrell dont stand behind there product."

"Jason is knowledgeable and explains what is needed and why."

"Technician very courteous, and very knowledgeable."

"Very nice young man who took the time to explain and show me the source of the issue that he fixed."

"Jason is a hard worker that knows what he is doing. I request him for all all my HVAC work."

"The cost of the repair was more expensive than expected."

"The service technician was prompt, courteous, and explained everything clearly."

"competent, efficient, polite, cheerful"

"The Technician was on time and did a good job."

"The tech came, did his job, and left in a timely manner. I had to get back to work."

"Technician was prompt and completed work in a good time frame."

"Jason solved problems on separate units-an older Samsung mini-split and a year-old Lennox dual-fuel split system. He was efficient, knowledgeable, clean, neat and friendly. I have used Norrell for 30 years and have always been satisfied with their service and their products. A special shout-out to Sue in dispatch for her always cheerful help. I would unreservedly recommend Norrel to anyone wanting a good product and superior service."

"Technicians were very courteous and informative. They were really prompt. They didn't waste any time but went to work. It was a good experience."

"Reed was very personable extremely helpful and seem very competent at his job!"

"Very courteous, polite, informative. always looking out for customer."

"Tech was knowledgeable, on time and efficient."

"The technician was knowledgeable and courteous, and serviced my system efficiently."

"Tyler knowledgeable, courteous, polite"

"Prompt. Friendly. Competent."

"Tech spent a good deal of time explaining pros and cons of newer system and did a good job cleaning our older units."

"K D Madison was excellent. He may be the best service person I have ever encountered. He was very nice and professional. He explained everything he was doing. He showed me what he was looking at and explained what it meant. He showed me the readings on all the gauges and explained everything to me. He showed me the readings before and after he added coolant. He explained the benefits of signing up for the service plan and showed me how it would save me the cost of the service call and the cost of the coolant would be lower. At the end of the visit, my air conditioner was working great and I felt like I got a great value for my money. I can't say enough good things about K D Madison. A+++++"

"Jesse has been too my home twice in the last 30 days. The first time was to fix a problem caused by previous technicians error. This time was a scheduled service. Jesse is extremely thorough and is able to talk on my novice level."

"He was very professional in what he did."

"Maintenance service missed problem we were having with blower even though we had an idea something was not working right. We went 3 days without AC in main part of house with temps inside above 87 degrees."

"very professional."

"Jason was friendly and knowledgeable. He found my issue in no time at all."

"On time and curteous"

"Service rep came when he said he would"

"Jeremy was knowledgeable, honest, and professional. We appreciated it very much. Give that man a raise!"

"Jason Threadgill did exactly what he said he was going to do to correct my problem."

"was thoughtful and explained everything clearly"

"Andrew was very polite, took time to answer my questions and explained was done. One of the best technician I have had from Norrell."

"This was the third time in three weeks to have a repairman to my home and I think this time the problem was finally fixed."

"good service"

"Sue was great in getting me scheduled ASAP! Service Technician was prompt, courteous and obviously very knowledgeable and corrected my problem quickly"

"Jason was very friendly. He explained everything he did to the unit."

"Appointment between 10 AM and 2 PM, called at 1:15 PM because I did not received any call yet. I was told it was free including labor because it was on warranty then the technician came at 5:30 PM and leave me a bill of $99.00 I will go in court before I pay the bill. If at 1:15 PM, I had been told there was a fee I would have canceled the TARDIVE TECHNICIEN."

"Very educated on system. Took time to explain what I needed . Liked I wasnt pressured to get service plan even though I felt I would save money. I am widowed and did not want to spend the extra money now."

"I left him in my home alone à little overtime an hour @ hé did his job that is why I give him à 10 and à half rating"

"Aaron was very thorough in the servicing of our equipment. He answered all my questions and represented Norrell in a professional first-class manner."

"Your technician was super slow. He sat in his vehicle for long periods of time, numerous times. He was here about seven hours. Additionally, the initial diagnosis was very unclear. I made a poor decision by not asking more questions."

"Jason knew right off exactly what the problem was with our A/C and had it fixed very quickly which is what you need with these scorching hot temperatures. I would highly recommend him to everybody. He is absolutely the best technician ever!"

"very professional and thorough"

"Excellent service"

"KD arrived on time and did a good job. He briefed me on all aspects of what he was doing and on how the system is working."

"Found the problem. Fixed it."

"I am consistently impressed with the Norrell technicians servicing our home HVAC equipment. K.D. (the technician today) was professional, knowledgeable and cordial. He efficiently serviced our equipment, and took the time to answer my questions, and explain how the AC system worked and how to make it operate efficiently. He is a great representative of Norrell. As 20+ year customers, my wife and I believe Norrell has met our HVAC needs and provided us great customer service and value in our business together. Thanks!"

"Tech. was professional and thorough"

"I sent this in once. Because its true"

"Jason, the technician was prompt, courteous and explained the problem I had so I could understand my options."

"The service person and office contact (Sue)."

"Arrived early"

"Quick response to initial Tune-Up request and same day service. The technician was prompt, neat, and explained each step of this process."

"He was on time and knew his job ."

"Andrew was very detailed in explaining the work that was done and the repairs that needed to be performed on the units."

"They were due from 10-12 and got here at 12:30."

"Maintenance seemed to have been done according to my service contract. Jeremy was professional, yet very personable."

"Corry was on time. He was cordial, polite, and knowledgable. We had dirt erosion under the concrete pad. Corry asked we wanted to fill it in with dirt. He did so. He did a great, thorough job. After the AC was installed he cleaned the area inside and out. He met and exceeded my expectations."

"Fixed the air conditioner."

"Excellent Service"

"Tech was patient, thorough, friendly, & completed his job in a timely manner"

"Chris has serviced our unit before and is always friendly and knowledgeable"

"Tech acted like he was just going to find something wrong no matter what!"

"Expert, professional services."

"Pleasant & knowledgeable."

"He was detail understood my issues at this point. As well as remove trash that was left my the installation team."

"Jason is always friendly and competent. He ensures that we know the status of our furnace/AC. He explains everything in detail to ensure we understand. Also it is great to get a phone call letting us know that the technician is running late. Thank you so much..."

"Jessee work real hard getting my air back on.he had to troubleshoot alot. Waiting on the part to fix my gas."

"We have 7 units and they were able to provide services in a timely manner."

"Didnt do anything and charged me money!!!!"

"Everyone was very caring to my situation. Not just trying to make a sale."

"They were happy to reschedule my original appointment last minute due to my own scheduling conflicts. The technician was timely, professional and polite. He did his work efficiently and let us know along the way how our system was running."

"Problem was corrected"

"The usual efficient, professional service."

"Jason Threadgill was the technician that did the maintenance on my units. Jason was very courteous and professional. He was very knowledgeable and answered all my questions. Very pleased with his work."

"System wasn't working properly when they left.. A lead was not properly connected. Another had to come out the next morning to correct the problem"

"He seemed. To know what he was doing"

"Cleaned out air conditioner drain"

"Explanation was thorough"

"Tech was courteous and helpful with my questions about unit."

"Technician arrived on time and was very professional."

"fast found problem then explained problem and what would take to fix it, would have got a 10 But crossed some wires and made outside unit run all night long and freeze up"

"both jason & tim were very professional in dealing with my situation, they took time to make many checks to ensure there were no apparent leaks of coolant. i was unable to provide a review thru the app" google maps" ."

"Tyler very professional and service of unit was thorough."

"Chris Popham was very courteous and explained what was wrong and how he was addressing the issue."

"knowledge, professionalism, courtesy"

"The technicians were excellent, They did great work and left a clean work area."

"The Technician was very knowledgeable & professional."

"Technician was prompt, very deliberate in performing the maintenance required"

"Courteous and knowledgable."

"always courteous and informative"

"Service Tech was prompt, courteous, and proficient in doing his work."

"He is too friendly person., Hus job was very good.?"

"Tried to turn on my AC and it's not working nor .will the blower come on."

"Courteous and informative"

"Chris was informative about use of the system. He demonstrated how to program the thermostat, informed on how to monitor the system, and educated about filters. He was personable, patient and thorough with my questions."

"Knowledgeable technician, prompt, friendly, conscientious"

"He was very polite and did a good job. He took time to explain what he was going to do."