Norrell Service Experts Reviews

"The person was on time and answer all my concerns."

"She seemed to be well-qualified. She went right to work."

"Did a thorough check of both systems."

"The technician gets its fixed & before you know he gone & the unit is up and running again !"

"Tech was polite and very knowledgeable."

"The guys came on time were courteous"

"Arrived very promptly after a prior notification that they were coming Did the work and left promptly and politely Be glad to use their services again They explained to me any problems,if any, they had found"

"Micah and John arrived for the service. Both were friendly and respectful. Micah immediately went to work on the furnace and did an excellent job. John inspected the water heater, explained the problems and gave me an estimate of the cost to fix it. He told me he would have Adam come and do the repairs as needed. Adam came about 1/2 hour later and repaired the heater. It was not an easy job but he did it well. I am very happy with all the guys. I have worked all of my adult life and was the Office Manger over 250 people. These guys showed all the qualities that you would want in an employee and believe me they are hard to find."

"Problem was from a previous repair. Completed at No Charge."

"He provided good advice"

"Always great service"

"Excellent service and consultation. Very courteous and respectful. Work was completely promptly and with no issues. Services were well explained."

"The service guy was in and out in about 30 minutes and he didn't change the filter. I wasn't pleased and wonder if he actually did anything. I have had 2 previous services and they were done excellent. I would like for it to be redone."

"The service were very professional your technician knew what to do"

"Great service"

"Tech was professional, courteous, & thorough"

"Technician arrived promptly. Was very courteous and respectful. Repaired my system in a timely manner."

"Feel like that I was taken advantage of ."

"10 if they were on time. A call would have been nice, I had to call. Darrell was worth the wait. Very knowledgeable, positive, friendly."

"On time, thorough, helpful"

"Tech took the time to review and explain findings."

"He fully explained the purpose of needed repairs. Also, he removed the debris from my attic that was obviously left there by previous techs. I like that. He is a valuable asset for your company. Much better than the tech here a couple of weeks ago."

"I would rate a 10 but the issue was related to AC and the days have been so mild that we have not used the cooling since the service call."

"Im happy with the overall service and the efficiency of the technicians."

"Both technicians kept updated on the status as they went along. Both very nice and professional."

"On time, respectful, answered my questions."

"Always satisfied with service."

"The service person was very professional and pleasant."

"Excellent Service"

"Excellent customer service."

"He checked what I requested and set my mind at ease that everything was great."

"The day I called for service on a Saturday the technician came out and fixed my issue."

"Did not check air filters. One technician can to my front door without a mask covering his nose."

"He was quick, efficient, and explained things."

"The service expert technician who serviced my 2 heat pumps did a GREAT job! He is very knowledgeable, but even more important, he is a wonderful person. He is very friendly and helpful. I called Service Experts and told them that any time that they come to service my units, that I want this same service technician to be the person who comes to my house!"

"Jessica was wearing a mask, which I appreciated very much. She was on time, and got right to work. She was very respectful of me and my home. She gave me a clear idea of the status of the heating unit. She didn't leave any mess."

"She took the time to clean everything and make sure everything was working properly. She didnt come ina nd just rush through it."

"On time, worked quickly and capably, and reported results"

"He was polite&said everything was working fine."

"Courteous and very professional in their installation. Install went smoothly and looked great."

"He was able to unclog the line that wasnt done by the technician in August. Because the water wasnt draining through the line of my AC inside land and spilling on the floor."

"All were technically skilled, communicative, polite, conformed to virus protocols and special requests."

"On time,courteous, helpful.ou"

"Jessica was fine and did what we were expecting. Our contract calls for two visits per year to check everything out and make sure the heating/AC is functioning as it should. Jessica did that and nothing more, which was great! My problem is with the practice of having a sales consultant arrive during Jessica's visit under the guise of supervising her. There was no supervision of her at all. This was a cheap, unethical way to get a sales person inside our house to try to sell us what we don't need. If Nick's purpose in being in our home was to supervise Jessica, why didn't he come with her. Instead, he showed up later and tried to sell us over $2,200 plus an expensive service contract. Perhaps this ploy is the industry's way to coerce customers into buying more from Norrell. I don't have to take it and won't. I never want to see a sales consultant ask to come into my house unless there is something I have said I am interested in buying."

"Brian did a complete and thorough job as always. He also helped me out with a problem I ran into while i was about to replace my condensation pump."

"professional, courteous, knowledge of of my units. Jeff you need to come and see the picture before it falls off,"

"You fixed my problem."

"tech was nice and knowledgeable"

"Andrew went above and beyond to make sure he had totally taken care of my problem. Very easy to communicate with and very knowledgeable of his craft."

"T"

"Took 7 hours but thorough job"

"Excellent, thorough service"

"Nicholas did an outstanding job of finding and fixing the problem quickly"

"Technician was very professional and helpful. Turned a bad experience into a helpful solution. Ever have problems I. The future I will ask for him"

"Andrew always does an excellent job. My unit is hard to get to, but he takes the time to do the job right."

"My technician, Jackie, was very professional & courteous. She answered my questions in a very knowledgeable manner"

"he was very polite and professional."

"Corey was on-time, professional, and thorough."

"Work was done completely and satisfactory."

"Tech 265-00544- Andrew came on May 30, 2020 to check my AC that was not cooling. He advised of a leak on the system, but neglected to look for or fix the leak instead he added 6lbs of R410A and AC started cooling normally (surely he knew it was a total " SNAFU") - then as the weeks passed the AC stop cooling and suddenly quit....now on Sept 01 2020 Tech JUSTIN (excelente tech) fixed the leak but found a ground out "FUBAR" compre$$or that needs to be replaced at an enormou$ co$t - I think if Andrew would had fixed the leak on May 30, 2020 like it needed to be - the AC compre$$or would still be working and my ass wouldn't be suffering the summer heat - so because of this events I request that SERVICE EXPERTS fix immediately my compre$$or at a very minimal cost."

"Jessica was on time, did a good job!!"

"The technician arrived promptly, was very personable and did her work efficiently and quickly."

"I have used NORRELL for many years. I know the company to provide quality products and competitive prices. The service technicians know their work and perform it professionally. They are very polite and friendly."

"Tech was very professional and explained what he was doing. Very satisfied with his service."

"Jessie was very professional, located the problem quickly and corrected the problem promptly."

"Jessie-is-professional-on-his-checking-and-cleaning"

"Professionalism, honesty"

"Friendly, professional and knowledgeable. Open to questions and explains things in a language that I can understand."

"He seemed welll trained on The Lennox Unit we have."

"The technician was courteous and did his job. He provided helpful information."

"Justin got the air working, and he was very nice, polite, and professional."

"Both young men were friendly, well-qualified to install my new system, answered questions I had, informed me about the whole procedure for installation, and cleaned up afterwards."

"Excellent service"

"Friendly, efficient seevice"

"They responded quickly. The problem was identified and resolved quickly. Brian was courteous and did a good job of explaining the issue."

"Your inspected my heating system"

"Gerat tech"

"The technician was very knowledgeable and very courteous!"

"Great service , answered all my questions"

"She took her time to check everything"

"Jessica was awesome. She fixed the heat pump / gas issue I had since the unit was installed. She was extremely professional too. I hope to get her every time going forward."

"Things still worked after they left."

"Comment, courteous and professional."

"Micah was timely, professional and did a great job."

"Michael was very knowledgeable, professional and courteous."

"Able to schedule appointment within a couple of days, phone call when tech was in route & tech Jessica was patient, kind & very capable."

"Brian has serviced our units previously and fixed a number of issues for us. He listens carefully and understands our concerns before beginning his diagnostics and repair. He is the first service person who has successfully managed our units to our complete satisfaction."

"He didnt come ask me about the hose so he could wash the unit."

"Service provided was very pleasing to me"

"Jesse and very is the best. He is always on time and is very knowledgeable about air/heating. He is very good at explaining work performed and parts or service you need now or later. Norrell should be very proud to have him."

"I was satisfied with amount time the service man came to fix the problem with the air conditioner."

"100"

"The technician came within the scheduled timeframe. The service t was efficient. Technician was polite, wore a mask and the visit was contactless."

"Prompt, thorough and efficient"

"Arrived same day as I called---was polite and answered my questions to my satisfaction----took time to be sure I understood situation---checked with office carefully to be sure he had an estimate I would be able to accept----worked carefully repairing leak----always was respectful toward me as we talked---knew his job and was able to give me answers on my level of expertise---gave a good impression in every way, leaving me with a good sense of satisfaction."

"Micah was extremely nice, courteous and seemed to be very thorough."

"Quick service, easy fix and pleasant technician."

"Technician arrived on time, was very professional and courteous, and came back to fix a part that had come loose from the circuit box."

"The response and fix were simply excellent"

"The technician appeared to be very knowledgeable."

"Excellent technician - informative and professional"

"Micah was very considerate and thoughtful. He answered all of my questions to my satisfaction. He treated our property with the upmost respect."

"He was polite, knowledgeable and professional"

"Good customer service"

"Communicated efficiently and effectively about getting to our home and about services needed. Got air working and shared information about future needs."

"Corey was professional and communicated well with my husband."

"F\did trust his answer but problem resolved after his visit and did not need replacement of vompressor"

"Tech was prompt and very curious."

"Technicians were friendly and respectful of home entry requests (gloves, masks, shoe covers). Resolved the issue in a timely manner."

"Technician came on short notice, diagnosed our problem, and replaced a blower. All this on hot day - he made many trips up and down stairs and worked in a hot attic."

"Brian did an excellent job."

"He worked very hard to locate the source of the problem and explained everything to me."

"Came in--mask in place--went to work--very friendly--did the job quickly and I was very pleased"

"I was kept informed step by step of everything that took place"

"very professional and courteous"

"Serviced within 3 hours! contacted within 1 hour! maintained contact throughout. Adhered to COVID-19 safe practices! Professional! Thoroughly investigated the problem! Efficiently executed the service call and resolved the problem... Thank you Norrell Service Experts. Stay Safe!"

"Jessie Clark did a great job. He is a pro! I would like to have him come back to service my equipment again."

"The technician made sure that the HVAC system was working properly before he left."

"Good job!!!. Because he informed me that I need replacing the two capacitors. Because they are very weak. He is very friendly. I hope that I see him again in the future."

"Courteous, efficient!"

"The cost is huge but can't live without the unit"

"Excellent, friendly service"

"Brian was professional and kept us informed right along as he troubleshooted our problems--always checking in to be certain we were onboard with what needed to be done. We much appreciated our experience with him. We would be pleased to have him again."

"JESSICA WAS PROMPT, DETAIL ORIENTED AND EXPLAINED HER WORK."

"Jessie did an excellent job and kept me informed as to what he was doing. I totally trust him to keep my Heat and A/C in good working order. As far as I am concerned he is a very valuable employee. A"

"These technicians worked very hard in very hot conditions. They were nice and polite, kept working areas clean, were very professional in their work.The new unit is working great."

"Jessica went over and beyond to uncover what the actual problem was with my air conditioner. Because of this my air conditioner unit has never worked better or more efficiently."

"Exhibited high professionalism"

"Corey was very personable and friendly. It was evident that he loved his job and working for Sevice Experts. He seemed very knowledgeable."

"Service was fine"

"They wore their masks the entire time they were here. They listened to my concerns and explained what they were doing."

"Very professional, helpful, friendly."

"Very polite"

"problem redeveloped and have to buy a new system"

"Nice technician he explained what he was doing."

"Service was fast and efficient"

"Trystan was very helpful, and explained all."

"Jesse was straightforward about the setting issue we had on the filter cleaning.....it's either one of 2 settings -- it comes on every 3 months or it's off. No other setting. So it will be up to you guys to check it when you come. He also immediately realized the ballost was bad for the UV light & got right on what was needed to replace that."

"Appreciated coming on a holiday but no resolution to the problem."

"Very professional technician and nice individual."

"He inspected my system thoroughly and fixed the problem -- it's working great now!"

"Service tech consider and listened to my problem.? Im the one that saw the pump had been unplug. Brian stayed to make sure it was running right"

"Darryl Logan and Cason Carroll provided great customer service during the installation and sales process. Darryl explained the installation and made sure that the system was working properly before he left."

"It was 9:30 PM Cody smiled the whole time, laughed with us. Very professional though. You are very lucky to have a young man like him."

"Did not clean up behind themselves."

"Service was thorough. K.D. was on time and did an excellent job."

"Jesus can was professional, on time, thorough and courteous!"

"Corey Hart was very professional. Got there and got the job done."

"Friendly, efficient technician. Ease and availability of getting an appointment."

"technicians were very polite, knowledgeable and concerned about what was going on and proceeded in a professional way."

"Smart and efficient service"

"The Tech was very prompt and friendly."

"The charge for cleaning the evaporation pan at $121 before the discount seemed way too high. The work only took a short amount of time. The technician did a good job and was in every way courteous and competent. But the fee was just too high for the time involved."

"Respect ful.. polite"

"wanted to replace my system instead of repair circuit."

"Excellent service and technician knowledgeable of situation"

"Our technician, Cody, was personable and good-natured."

"Both units were checked out thoroughly, and was advised what I should do for future care and service."

"Not the technicians fault, but the "cost" of items recommended is way to excessive."

"straightforward, honest, efficient, expertise, trustworthy, informative etc"

"Technician, Cody, arrived on-time, was very thorough and professional, and answered any questions I had."

"We got a quote for a third of the lowest of 3 prices you gave us"

"Mis-diagnosed the problem and tried to sell me new unit"

"Because why charge someone another charge for finding out whats the problem.You charge a Service fee of $99.00. already!! I have never heard of that then the technician give me a price of $ 279 then states theres another fee for finding the problem!!!Im like what the hell you think people call you to there homes for !!!My first & last time!!...Ill wait onetimeservice next time!!!"

"Service technician was nice, answered my questions and gave me an update on the condition of my system."

"Satisfaction"

"satisfied"

"I disagree with the duct cleaning recommendation and split system. I have a $150.00 HEPA filter in a Pure Air System - If the is any dirt it would only be in the return Air duct."

"Prompt and courteous service"

"Very prompt, very professional, excellent workmanship."

"Corey was on time, talked with me as he was working on my unit and answered any questions I had. Very polite."

"Solved the problem quickly."

"Cody was very professional and polite. Serviced my unit well and explained the necessary replacement part my unit needed."

"On time, very polite and professional."

"Punctual. Professional. Communicated clearly."

"Service expert was knowledgeable and efficient"

"We signed up for a service agreement and this was the first maintenance call. A SS1 safety value was installed and the system was services. A few hours after the tech left the unit stopped working and the thermostat touch pad does not activate in order to control the unit."

"Micah tuned up my system and put the cover back over the wiring that had been disrupted (I assume by a neighbor's dog)."

"Leo did an outstanding job servicing my unit in a time of shelter-in-place. He checked everything out, fixed/cleaned what needed to be fixed/cleaned--all while managing to follow the social distancing rules, etc."

"Service was outstanding"

"courteous and efficient"

"Very respectful, honest, informative, answered questions"

"The technician was professional and courteous."

"The service rep was very polite, timely and knowledgeable."

"Very good"

"Micah was very friendly and did a great job!"

"The tech was professional and thorough"

"They did a good job. They discovered a water leak in the drain on my upstairs unit that had been leaking for some time. This leak was wetting my downstairs ceiling. The problem was caused by the way your people installed the drain pipe when your people installed the unit a few years ago. If they hadn't come when they did, I am sure I would have had a lot more damage from this leak."

"KD is always polite, considerate and honest."

"Timely service, explained problem Good tech all round"

"I especially appreciated the fact that Micah wore a mask because of the coronavirus and did not have to enter my house."

"Quick scheduling. The person they sent out. (Justin) was very professional and polite."

"Prompt, courteous, excellent customer service experience"

"Not only the "evaluating tech" Micah Baker and Sales Rep, John Jones, but ALSO both the installing technicians (names not provided and one signature on my paperwork was illegible, were hard-working, neat, helpful and polite. The worked hard, continuously. I had attempted to leave glowing reports on both through your website but without the required numbers on the paperwork and having no "app" on my emergency use cell phone, could not do so. Your employees are the only ones who keep your customers on the books and they serve you WELL. Any process that limits commentary do them an injustice."

"Their service was great, they were not able to provide pricing for alternate solutions to issues."

"Excellent and professional young man. Very friendly."

"It appears he did what he did supposed to do,"

"Neat, complete and well done. Good personalty."

"My new system failed to operate properly only one day after installation. I still do not have it resolved and have not been able to get follow up with the install manager."

"Easy to talk with, knowledgeable, explained the work required."

"Micah is the best Tech I have worked with from Norrell. He is prompt, courteous, professional and brings a high level of expertise, which gives me confidence that my unit is being handled in the best possible manner. I will always request Micah as my technician. The dispatch team kept me posted on my appointment time window and are also very professional and efficient."

"This was the 3rd time I have had Norrell come to my house since May 2019, in an attempt to get my air conditioner working. This 3rd time, Norrell told me my AC was not under warranty and gave me an estimate of $2,139 for to replace my rusted out coil but suggested replacing my entire unit. Norrell charged me $84 for this visit. I called another company to come out the next day and found out my air conditioner, including the coil, was under warranty until 2022. At no time during any of the 3 Norrell visits was I told this problem could be repaired under warranty. This unit was purchased from Norrell with the extended warranty. From May 2019 to May 2020 I paid Norrell $548 + $12 a month and was never offered a warranty repair. Also, last summer my power bill was $611 higher than the year before because Norrell just added coolant to my system instead of replacing my coil under warranty and this was completely ineffective."

"this person does a good job, unlike the first person that was sent last year."

"Went the extra mile."

"Very efficient, very friendly but businesslike I was totally comfortable with his being here and I think he did a good job of explaining his work to me etc.Already recommended him to my neighbor and he is going to follow up on that"

"Brian did an excellent job. He went above and beyond to correct a situation he found."

"very knpwledgable, famiiar with our systems, aims to give excellent service"

"Cody was awesome! He was very knowledgeable and gave me some really good tips on how to maintain good air flow in my home. He also taught me how to read things on my thermostat that I didnt even know and Ive been in my home for 3yrs. Thank you Cody for all the recommendations you gave!"

"Brian did a great job!"

"She was very professional and just did her job in an efficient manner."

"He checked out what he needed to and explained it very good to me so I can understand."

"Perfect service!"

"A tenant had a ruptured hot water heater. I got an immediate response and a new heater installed within six hours."

"The technician was on time, friendly, and very knowledgeable."

"Great courteous manners, friendly and professionalism. Very informative of condition of a/c system and possibly improving its function."

"Very nice."

"one hour and a half late"

"Jessica was terrific. She was very professional and respected our home in the time of COVID-19. She did great work and was very thorough. She even came back out (free of charge) when I thought I heard a noise coming from the unit a day or two later. She did a complete check of the system on the follow-up and made me feel assured that everything is working properly on the system."

"Michael was very pleasant, respectful of my property. (I understand with the virus they didnt have the foot covers and could not help tracking in things on his boots)"

"Timely, efficient, knowledgeable and friendly technician"

"Corey did an excellent job and is very professional."

"I was very impressed."

"The technician was very knowledgeable about the problem and explain it to me as he was working."

"Michael, showed on time, went to work, completed his job, very satisfied."

"The technician arrived timely, and worked diligently."

"Our technician was very knowledgeable and thorough. She was also very pleasant."

"The technician was professional and proficient. She asked me if I had any questions and did a good job."

"Jessica was very professional and thorough"

"Technician did a wonderful job servicing the HVAC; however, he did not wear a mask, which should be mandatory in this COVIDF-19 environment. Again the service was excellent."

"From Mandy calling to confirm and to advise when the Tech was on his way to Leo's professionalism and care while preforming the service everything was excellent"

"Everything was good! We do hope your technicians can begin wearing masks in peoples homes"

"Did some work"

"The technician was prompt, professional, explained everything in detail, and fixed my problem at a fair price."

"Mr. Leo Gaines was very courteous & polite. He informed me of everything he was about to do. Afterwards, he explained to me the customer receipt and invoice. He also was able to come much earlier than my appointment time which freed up my afternoon."

"Tech was very good."

"Technician was prompt and appears did an good job on checking the a/c unit."

"The technician was fine. The sales rep that came, John Jones, said that we needed a new water heater and gave an exorbitant price for a new one. We got a second opinion from another source, and we do not need a new water heater!!"

"Charge for some services were extremely high. I.E. $54/lb for 410A that cost $6/lb."

"Very efficient, polite and got the job done quickly."

"Ticket 129808, Tech 167. These guys took on a very tricky repair at the end of a long day. They worked quickly and professionally and did very good work. I couldn't be more please with the service they provided. Outstanding. Thanks again for getting to my problem so quickly and helping cure what potentially was going to be a disastrous water leak."

"-Excellent and informative consultation before I requested to purchase new equipment -Outstanding and on-time installation of all equipment -Equipment was installed during a time that was convenient for me"

"Jose busted the coil and left me with no air conditioning,"

"Corey listened and heard my concern then proceeded to fix my thermostat to maintain a comfortable temperature in my home."

"The technician was extremely polite and in my opinion did a thorough job in inspecting my unit.He took the time to tell me everything that he checked on the unit. Not a rush job at all."

"The guys were great."

"Tech was on time and was well qualified for the service."

"They were very helpful"

"Prompt- polite and got job done!"

"on time ,very professional."

"Josh provided excellent service during this pandemic. He did everything I asked him to do (e.g., wore his PPE when having to be inside my home). He also had a "can-do" attitude, and was very professional and respectful."

"like Jessies work dependable knows what he is doing and product he is servicing very good service rep"

"Because KD was awesome! He was super friendly and funny and helpful."

"Corey was friendly, efficient and very respectful of our home."

"The work was great. Got to talk to human beings. Had a lot in common. Had a lot of fun."

"David was prompt, thorough and explained things clearly and concisely."

"On time, very courteous, concerned and sincere, no wasted time."

"We liked Micah and thought he did a good job, except he accidentally deactivated the thermostat"

"Excellant Service & Correspondance While Here. Very satisfied."

"Great techs....fast and thorough"

"The technician was through in checking everything, went to get a new thermostat and installed it in the same day."

"Nice young man and very efficient."

"Jose was very nice and courteous! He cleaned my outside unit and checked it out, however his truck was not supplied with the correct size filter for my unit under my house. This caused a delay In getting my unit serviced after I had arranged for an appointment and taking time off from my job. Norrell should make sure that their service men are equipped with the proper supplies BEFORE they come to a customers house! Now I will have to arrange for a 2nd appointment at 5:00 this upcoming week. I was assured that Norrell would provide exceptional service when I went with the Advantage Plan. I am paying $180.00 per month and I am disappointed so far. Jackie Hambrick - cell# 205-777-2115"

"Michael was very thorough, friendly and professional. Trystan was very knowledgeable about the products and services offered."

"Efficient service, very knowledgeable about services rendered or needed."

"he said everything was working right"

"Found problem and instilled new system the next day."

"fast, efficient, courteous"

"Excellent service,; thorough and expeditious."

"Installers left the job site to purchase materials needed."

"Jesse has serviced my heating and air conditioning systems several times, and he always does a very thorough job."

"The problem corrected itself."