Norrell Service Experts Reviews

"Technicians were great. Support provided to the technicians was lacking. They arrived to install one component. I had purchased two. That's okay because the shop sent another component, and it did not cost me more time. I had purchased the lower cost component, and a more expensive component was dispatched. That's okay because a supervisor/manager told them to install and it would not cost me any more. Thank you. However, I am concerned that if this is not documented, on down the line some auditor or new manager will not want to abide by the decision and come to me for more money. This arrangement needs to be documented."

"This technician finally found the answer to the repetitive AC issues with one on my units. He also discovered an previous installation error that contributed to the AC issues."

"The serviceman was professional and knowledgeable"

"The service has always been great!"

"They showed up on time. Only stayed about an hour. They went over what things they were checking and looking for. They made sure my Ac and heat were working fine. Made a recommendation and that was it."

"Timely Professional Explained everything easily"

"Talon Stocks was on time, great communication, letting me know he was on his way through text. Very thorough and explained his findings, very professional."

"Technician was very informative about the services he performed. He informed us about preventive services to make our unit last longer. Also he had a pleasant personality."

"Efficient"

"Justin did a very thorough job. He seemed to be very knowledgeable and conscientious."

"He was very polite and patient show what wrong"

"service guy said he couldn't find the problem and my HVAC system was "telegraphing me it's about to die." I had a different company come in and in 15 minutes found out it was a $4 switch that had gone bad and replaced it. System running great now."

"Accurate professional and work diligently"

"No issues, on time, very courteous."

"Friendly, professional service. Answered all my questions."

"Jordan was very professional and knowledgeable. He performed the system review quickly and neatly. He additionally took interest in the health of our home HV/AC system as a whole but didn't drone on like some technicians from various services do trying to sell you something while doing routine inspection/maintenance of the system."

"Keeps our systems operating at their peak."

"Both guys that came out were on time and friendly!"

"Talon provided excellent customer service."

"Professional service and explained everything! Was early for appointment to address problems."

"Service was so quick and service repair man was so nice."

"Technician came within the time window provided. He was very friendly and professional, and answered any questions I had."

"We have been using Norrell for over thirty years and they have never disappointed us."

"Cory did a wonderful job.he was a great help"

"Scheduling and timeliness by the office staff and technician. Care and concern and his performance and answering the questions that were asked."

"I was very pleased with the service ."

"Justin was excellant polite and a great service man"

"Dependable service"

"Very satisfied! Christian was friendly and professional as soon as he came into my home. He explained what he had done when finished and I was very pleased with his service. Thanks for sending such a capable young man!"

"Very professional"

"Tristan was very attentive to his job."

"I feel I can trust Norrell."

"Great customer service"

"Your receptionist was very professional and also very nice. The response by Brandon, the plumber, was earlier than I expected and it was greatly appreciated by me to get that earlier arrival. Brandon did the work thoroughly and checked things inside my house thoroughly. I found him to be very knowledgeable of the reason I had need for the repair. He explained to me the cause of the necessary repair. I also found him to be very nice and polite in his interactions with me. I have a friend who was here while Brandon worked and who talked to Brandon. My friend came in after he left and suggested to me that Brandon should be requested by me again for any further work because my friend said he thought Brandon seemed to be an excellent plumber. Thank you all for the good, prompt service and work, the reasonable cost charged to me and I will be a regular customer of Norrell now. I will request Brandon and, if he is unavailable, I am sure your other plumbers are also quite good."

"Cody was very helpful"

"Adam worked very hard on getting the air working"

"Good service"

"Great Experience with the Justin Brannen Awesome job got me ready for winter. !!"

"Derrick Taylor arrived on time and did a thorough inspection of my heating and air system. He was very courteous and I hope to have him come to my house for future service."

"Quick response."

"Very thourgh and respectful"

"Excellent service"

"Courteous professional and prompt. Very personable. Thank you"

"Communication is key, they sent me a reminder the day before, tech called me when he was on his way"

"Jay was the best technician I have ever had in all the years"

"Talon did a good job getting our AC to work."

"Ronaldo was extremely helpful & explained my situation in detail. Ronaldo was personable & helpful, I appreciate his service."

"Joshua was courteous and helped resolve my drain issue."

"Representative was very efficient and provided full details of the problems."

"I felt Caleb did a great job with the maintenance work. He was clear with all issues found. Provided good documentation. And provided a clear estimate for needed repairs that I can consider. He was focused on the work at hand and did not try to upsell me on other services."

"Cory was polite and helpful as well as very professional."

"Justin & LeWayne made sure that I knew everything they did and the results. Very courteous and prompt."

"I was thoroughly impressed with the level of customer service provided y Ranaldo. He was courteous and knowledgeable about my systems and took the time to address my questions and concerns. He is a definite asset to the Norrell Service team!"

"Mr. Joshua Allen provided friendly professionally service notable of Norrell."

"Very knowledgeable, honest and straight forward."

"Justin made contact with us before arriving, he was very personable and listened to concerns i had, he answered my questions thoroughly."

"We received great service and they were on time"

"Friendly, Very Informative, knowledgeable and helpful"

"Caleb is so professional and has great customer service skills"

"They were very polite and respectful."

"Justin always does a through inspection of our units and gives my wife and I an easy to understand report about what he did. He is always on time and makes sure we are informed of what he does."

"The technicians were friendly In light of the conversation I had in April with the technician, the information shared with me - that my system (compressor and air handler) was in dire need of replacing came as a shock, and to me, it feels as if I'm being taken advantage of, especially because this concern was adequately addressed. In addition, I was in disbelief when I went downstairs to where the air handler is and saw insulation, duct tape, and other refuse strewn across the floor, the table that sits under the air handler pushed to one side with the 3 chairs pushed into corners, the step stool that I provided still downstairs even though the technicians saw where I took it from, and one of the ceiling tiles out of place in the ceiling. I was not entirely satisfied with how the space was left in April, but the way in which my house was left this time was incredibly disrespectful. In addition, I come to find our dog had gotten out of the fenced in backyard because the technicians were careless in how they closed the gate. There is a bungee cord securing the gate, and it was not replaced. So, needless to say, I am incredibly angry and dissatisfied."

"People are respectful and knowledgeable and on time"

"Technician did a good job wasnt noisy came on time good man."

"As always friendly, courteous and knowledgeable."

"Always have professional technicians."

"Both Chad and Lewayne were very professional, knowledgeable and courteous. Good job. Thank you for the time you spent with us."

"Always courteous and explain job"

"We were charged $318 to clear a clogged kitchen sink."

"Prompt fixed my problem"

"Service was performed professionally and on time. The technician was very knowledgeable."

"Tristan was very nice and did a very thorough job."

"Still waiting for a quote on replacing the capacitors."

"Very through!"

"tristan was excellent. solved a problem that 2 others couldnt and even identified other effeciency issues to get my system working at its best"

"excellent work"

"I was kept informed thru the process what he was doing and why. Never seemed to be rushed in his taking the time to answer my questions!"

"Service was performed in a timely manner"

"Obtained valuable information about my water heater needs"

"Efficient, timely, and effective service call."

"Great interaction with Brandon. My calls have all been promptly answered by a local rep."

"Tech did a great job and was very nice and was also knowledgeable about the system."

"Friendly and concerned."

"I am disable and I told them up from .we waited 4 hours no call or anything. So I call said be about 1 oclock.still word or comucation of any kind so I call around 1.oopm and canceled. This was so unacceptable. This will probably never be read .but this is the worst service I've ever seen. They never responded or showed up. Old woman still with a clogged toilet."

"José and Simon were very ptofessional"

"I am satisfied with Maint.Service agremment and I have kept it up since System was insatlled"

"Chance arrived with in the projected time frame. He clearly knew what he was doing. He quickly diagnosed and corrected the problem. When finished he explained what he had done. In addition he was pleasnt and easy to deal with."

"Polite and professional."

"The tech came to do the job ahead of him. Very nice and professional"

"Josh was persistent until he got the problem taken care of"

"Timely and efficient service."

"Very responsive to issues."

"Very helpful and knowledgeable"

"thorough inspection"

"Great Quality Work"

"Brandon was very thorough and very competent."

"Excellent customer satisfaction!"

"Jose did an amazing job! Great service!"

"Josh did a very good job. When necessary, he referred my issue to the Master Plumber. He was very thorough in trying to identify all of the problems."

"The technicians were easy to deal with and seemed to know what they were doing."

"He was very nice and explained what needed to be done very well."

"Caleb explained everything in detail! Great customer service!"

"Would have given a 10, but Norrell had to cancel my first appt. due to techs being sick from the heat and no others available to respond. That made our family have to go another day without air conditioning in 100 degree heat. Service was provided the next day."

"Derrick was very respectful in the way he answered all my questions. He explained what he did to make the necessary repair to the unit."

"Too many inco"

"Tech was very knowledgeable about service and warranty."

"Mr. Saxon was courteous, professional, and efficient."

"Thorough inspection and resolution to problem encountered"

"Quality installation. Quality person. Took care with our encapsulated crawl space. Very professional."

"Jose was very professional and explained everything he was doing. He even corrected the dip switch settings that were apparently incorrect from the original installation of the system."

"Was very thorough"

"I would not be continuing my service with norell. I had an technician to come out some months ago and told me how much the product will be , and now that Im ready to pay , the item is now discontinued . The agents are extremely rude , never tried to figure out an solution for me it was either pay or have a good day ."

"Technician knew details about visit, was knowledgeable, professional, and helpful, and pleasantly explained many things that had escaped my understanding of the whole situation."

"Excellent personal contact skills. Friendly and efficient"

"He came and began working immediately The air was on in know time .He was courteous and fast ."

"Services were prompt, efficient, and technicians were kind and intentional."

"Was mislead when told there would be no trip fee. Some call it a trip fee or diagnostic fee. Norrell has both which made it confusing. Also there was no mention of fee schedule when appointment was made. This is vital as such that customers can decline if the fees are not comparable. The technicians whom arrived admitted this is a common occurrence that they had/are trying to fix. Yet, made no effort to accommodate-which calls into question if it really isnt intentional."

"Corey and Cody were really great! They were knowledgeable, courteous and quick."

"The two service men put my unit in was the best."

"If secretary is inefficient!!! Bad experience"

"I have been a satisfied customer for 15 years, until this experience. Your after hours customer service is ABYSMAL. I called Monday afternoon to request plumbing service and was given a window of 4:00-9:00 PM. At 9:00 PM, having not heard from anyone, I called. The customer rep. I spoke with said she would find out what was going on and call me back. At 9:30, having not heard from her, I called again. The customer rep. said she would find out what was going on and put me on hold. After a few minutes, we were disconnected. On my third and fourth attempts, the connection was terrible and the customer rep's. English was so poor that I just hung up. On my fifth attempt, I was told that I had been rescheduled for Tuesday morning 8:00-12:00. I spoke to five different people, so I had to explain my situation every time. William arrived at 8:45 and I was very satisfied with his work. I told him what had happened Monday night and he said he had a medical emergency. I understand that things can happen unexpectedly, but someone should have contacted me."

"Very quick service call. Completely explained the problem with my unit and the options to repair or replace it."

"Joshua was very professional and helpful."

"The technicians have always been great. Jose did a great job. My reviews here have nothing to do with him and everything to do with the fact that you send a salesman on every service call. The salesmen themselves are fine, but the practice is irritating. The techs should be perfectly capable of recommending additional services as-needed. When you specifically send a salesman on a tune-up job I'm going to assume he's hunting for something to sell me. He's just doing his job, but as a practice, it's insulting to me the customer."

"Service was done quickly.He came on time went to work, determined the problem and got it fixed."

"Two great guys were on time and did a great job with explaining what they were doing. Job well done."

"He did what we needed to get through the rest of the hot season"

"Great service."

"On time, professional, courteous."

"Talon was very helpful in explaining the work that needed to be done."

"Very professional and helpful. Made sure I was up and running."

"Service was great"

"The service man was on time. He was pleasant. He seemed to know what he was doing he checked things that had to check inside and out side the house . I am very pleased with his service. I recommend him highly."

"Justin arrived within time given for appointment. He was very courteous and knowledgeable. He explained what he did with regard to the maintenance and detected a part ready to fail. He replaced the part and went over all the areas involved explaining each. He was thorough."

"Both Talon and Simmon were professional and knowledgeable,"

"Talon was awesome, however I didnt receive an e-receipt for my service and payment as I expected."

"Jose arrived as scheduled and verified that there was no problem or issues within my thermostat. The issue was in the processing of my router."

"very freindly."

"The techs were fast and professional"

"Maintenance was done in reasonable amount of time & tech, Caleb, was courteous & explained what was checked."

"Josh was on time. He quickly diagnosed the problem and replaced my water regulator."

"Justin took care of the problem and explained it to my understanding"

"Jose arrived as scheduled and performed an exhausting troubleshooting of my thermostat problem."

"Very disappointed in the scheduling. I asked for a 10-12 am visit and was given an 8-12. This too broad a time frame and a waste of 2 hours for me. Corey arrived at 10:35. 4 hours is not acceptable!"

"Technician was able to come within 24 hours, knew what he was doing & found the problem quickly."

"Jose was very nice and polite"

"Jose arrived as scheduled and provided service in a friendly and thorough manner."

"Technician was very courteous, professional and knowledgeable of the service that was of utmost need"

"Professional and explained what they were doing. Timely and left detailed instructions regarding service completed."

"Caleb did a great job."

"Service men were friendly and knowledgeable"

"Service was excellent! Brandon was prompt in arriving and he did a great job. He was good with the dog and very neat and knowledgeable."

"Technician"

"Service tech was a pleasure to work with and very nolligable. He went above and beyond to provide us with a great experience."

"Technicians were very thorough and informative."

"The service Norrell provides is just awful, Lacey the person that answers the phone is just rude and doesnt care if you loose clients or not. I will no longer use Norrell services and I did cancellation on service and hired someone quicker"

"the two gentlemen did a great job, efficient and pleasant."

"Timely response. Repaired the best it could be under the unusual circumstances. Pleasant, professional & personable young man. In our opinion he is an asset to your company."

"Ive never had a technician and a sales representative come at the same time. The technician tried to convince me not to repair the unit while the sales representative wanted me to purchase a new unit."

"Caleb Lockhart did a great job troubleshooting our HVAC cooling issue"

"Pleasant and professional."

"GREAT CUSTOMER SERVICE ON TIME AND KNOWLEDGEABLE ."

"Jose was well trained and very competent"

"Technician, Justin Brannen was very informative about the problem I am having with my system shutting down. He told me he tried something a little different than what had been done in the past. He also did a follow-up visit to make sure everything was working properly."

"Awesome Job!!!"

"Tristan did a good job servicing my units and was very likable."

"tech was very professional/"

"Efficient.. Professional"

"Pleased with company and service provided."

"Joshua was on time. Very professional and very friendly and knowledgeable"

"Good response to my service problem. Issue was resolved the same day."

"I gave you the highest rating because of the e"

"Both individuals very professional"

"Did not receive a receipt for this visit and payment."

"Very fast response and knowledgeable techs."

"Service Technician didnt have appropriate supplies and was not prepared to provide service to my unit."

"Service was good, fast and even though he didn't have a filter for my system he went and retrieved one from office and came right back. One thing is that even though I am.happy with my service and purchase it is still a bit pricy."

"Tech came out promptly and fixed the issue."

"Superior"

"The problem was addressed and fixed."

"The technicians were very through and informative."

"Excellent work"

"Caleb was very professional with time, explanations, and service itself."

"always get prompt responses to my needs. Everyone that I deal with is courteous and caring. The technicians make sure that any problem is handled."

"He was very courteous and professional. He did a great job. Thank you."

"Arrived as promised. Tech's were courteous and explained everything they did. Quickly sent written confirmation of service."

"Responsive, helpful, accountable"

"fast, responsive and efficient."

"Tech was very nice, explained everything to us and fixed the problem."

"2 technicians showed up - on time - and listed to me, the background on the problem, etc. They looked up the Lennox unit in the database & saw Norrell installed it in 2017. They check out the T-stat board & showed us how to use it. They examined the Furnace & Condenser and determined what they felt like was coming...a faulty E-board on the VSD blower. Good news - its under warranty so not as bad a $$$ I signed up for the Maintenance + Program"

"Very professional and came in the time window promised"

"Technician was on time and they knew what to expect."

"Excellent service"

"Excellent service"

"Prompt response time and very efficient and professional repair to my HVAC issue. Also, the technician was polite and professional."

"Professional and thorough"

"Brandon went above and beyond to answer or questions, and ensure we didn't have to destroy more of our driveway than necessary."

"Bill was here before we knew it, was very knowledgeable, helpful and quick. Did a great job repairing water heater and replacing parts at a very reasonable price. Grateful!"

"Communication was excellent. Tech was considerate and very knowledgeable."

"Very pleasant and professional who provided a very detailed report of what all was checked that I really appreciated. Informed me when he completed inside assessment/filter replacement and when he was going outside to check the unit. Wrap-up report provided when all was comoleted."

"Tristan is very competent, meticulous and on top of that polite & very pleasant."

"The tech was competent and polite"

"Caleb was on time, courteous, and informativeHe is the first tech I have met with Norrell who reminded me of the service I received with KD, whom I miss dearly!"

"quick, dependable service"

"Sam was very professional and efficient."

"Knowledge of hot water heater"

"Employees were very responsive, respectful, informative"

"José worked hard to find out what the problem was and fixed it."

"Tristan worked very hard to resolved the problem with my unit."

"service was prompt and successful"

"Caleb was professional, courteous and a pleasure to work with."

"Not sure question matches answer. Very satisfied with Scott and Norrell but I must find someone to fix condensation drip."

"This team was amazing!!! Not just getting a big job done but thoughtful, respectful and altogether great!!!"

"Competent tech. Professional"

"Called early evening and Justin was here pretty quick. Found the problem, fixed quickly"

"Great service"

"Caleb was the best"

"Everything was done well"

"The technician was patient and helpful and was informative. Though we don't currently have air because the units are messed up, norrell has gone above abd beyond to help us keep cool in our home until the unit can be replaced."

"He listened, found the problem, and fixed it."

"On time, earlier than ever before! Polite, efficient, finished within an hour."

"Great response time and service."

"Great response time and service."

"Great response time and service."

"Great response time and service."

"Great response time and service."

"Justin did an excellent job, courteous, polite"

"Justin did an excellent job, courteous, polite"

"Justin did an excellent job, courteous, polite"

"Justin did an excellent job, courteous, polite"

"Justin did an excellent job, courteous, polite"

"Caleb did a great job and as usual all my interaction with Norrell staff was great."

"Caleb did a great job and as usual all my interaction with Norrell staff was great."

"Jose and Jarod was great at answering our questions and explaining things that was being done. Very polite and friendly."

"The technician broke the ladder to my attic."

"My wife smelled refrigerate that was irritating her nose and throat as she is a Asthyma and Immune Deficient patient with very sensitive smell. Jose and Cody arrived July 8, 2023 at our home and began to assess the problem. They both were very courteous, respectful of our requests and operated in a very professional manner. After looking at the outside condenser as well as the HVAC unit inside they evaluated all situations and explained exactly what they did which resulted only in a new filter replacement filter. It appears my wife was getting smells and feedback from the filter. They both said that all functions of the two units were operating at 100% capacity. We would recommend both Jose and Cody to anyone and certainly have them back at our home in the future. I think that Norrell and Service Experts should be very proud to have them on the Team. You may direct and questions to my attention by calling or email. - Larry"

"All work on the install was done correctly. Mr. Layton explained anything that I did not understand."

"Arrived promptly,was very courteous and explained what they did."

"Derrick came out and was honest with me and seemed to be extremely knowledgeable. The man I spoke to on the phone was very kind and apologetic even though he had no reason to be. I understand why it took so long to get the part in stock and get the repair scheduled. You guys are great all around and I appreciate the hell out of your good company."

"Tech didnt know unit was in attic. Brought up too big of a ladder. Didnt know I had a permanent filter."

"Excellent service and friendly customer service"

"Outstanding service"

"Brandon and the other technician, whose name I can't remember, were both very professional and knowledgeable. They gave us great information and made sure we understand what would need to take place in order to go through with the repairs. We are prepared to schedule the work to be done as soon as we receive the formal quote from their most recent visit."

"The service person showed up on time and performed the service in a reasonable time period."

"I did not receive the proper repair on the initial contact with Norrell, was told that that several pounds of refrigerant was added at a very steep cost, and that my A/C would be fine when needed. Now I am be told that the unit"

"Caleb provided great service!"

"Been with you folks a long time and you have always done a good job for me."

"Excellent Customer Service from Ms. Renae Manning, Andrew and everyone."

"Great service and prompt"