vivian H. birmingham, alabama February 04, 2023 "Good service and good personnel Johnny Little ,whom l wish to do the service at my house in the future."
sunita R. westminster, colorado January 30, 2023 "Our heater went out last night- 4 degrees and on a Sunday. I wasnt sure I would even find someone to come out and fix the heater. Aaron K showed up 45 minutes after I made the call and he was great. Very happy."
vivian H. birmingham, alabama January 28, 2023 "Good service! Very good staff, Johnnie Little, l always want him to do my service, he is very pleasant, and consider, he is an asset to your company. Put him down to do my service in the future."
eddy B. trafford, alabama January 27, 2023 "Fast response, friendly service and Brandon did a great job solving the problem."
richard H. hoover, alabama January 24, 2023 "Service and support have been very responsive and helpful in analyzing the issues that I was having and recommending steps that have proven to be effective."
john T. birmingham, alabama January 22, 2023 "Josh was perfect, going the extra to double check strings and to help me u derstand how the system operates"
schernica K. calera, alabama January 21, 2023 "Tech did not show up or call that he would not be able to make it today. 1/20/23"
ival C. birmingham, alabama January 18, 2023 "Arrived before time, knew exactly what problem was, came prepare with plan of action, and worked quickly and efficiently to correct the problem."
john taylor T. birmingham, alabama January 16, 2023 "The techs were very polite and professional. Coustomer service was very helpful and polite."
debra B. irondale, alabama January 15, 2023 "The technicians, Derrick and Graham were very professional and friendly."
edna ++++ +. birmingham, alabama January 13, 2023 "Every tech have came here with a smile and professional services. No disrespect to me they cover their shoes before entering the ??"
richard H. hoover, alabama January 12, 2023 "I really appreciate the fact that Norrell is putting forth every effort to solve the problem I have been having with my split system."
walt G. pelham, alabama January 12, 2023 "All your employees really helped when we needed the most. Please pass our thanks on to: Jamie, Josh, Grady, Trent, Matt, and Adam. Old mgrs can easily spot good folks."
bill H. hoover, alabama January 11, 2023 "Great customer service, technicians went over and above in explaining what they were going to do, what they were doing, and then what they did."
mr white W. birmingham, alabama January 10, 2023 "Pass experience with company for many years and very satisfied with service."
richard H. hoover, alabama January 06, 2023 "Split System does not properly heat or cool the room for which it was acquired particularly in hot or cold weather like we normally experience in Alabama. The system apparently functions as designed but seems to be undersized for the room in which it is placed: 400 square feet, 11 foot ceilings, stone floors, 2 walls of brick and 2 walls of windows. Technicians did a fine job of checking out the system during their visit. But i had requested that they have the Manager call me to discuss the situation. After several days, he still has not called. Apparently Norrell does not care that they leased me a system at a ridiculous price that does not do the job for which it was intended."
allen K. birmingham, alabama January 05, 2023 "Because you are a wonderful,awesome team. Jeff & Andrew are the best."
stephen E. columbiana, alabama January 05, 2023 "I have been using Norrell Service Experts for 14 years now and I am satisfied with their service."
stephen J. alabaster, alabama January 04, 2023 "I've been a customer for 20 years and have been more than satisfied with the products and service provided. Knowledgeable mechanics and always treated with respect."
horace T. pinson, alabama January 01, 2023 "The technication tat came was very nice , and knowledgeable."
daphne K. alabaster, alabama December 30, 2022 "Good and friendly staff who are responsive and courteous"
john D. moody, alabama December 27, 2022 "Very professional. On time service. Concern for me as the customer with upcoming cold weather."
allan K. birmingham, alabama December 25, 2022 "Wonderful tech did a fabulous job. Words cannot describe how proud I am of your company and the service you provide. Clifton is the best."
leslie W. homewood, alabama December 24, 2022 "I didnt even sign anything. Two days later, i wake up with the temperature in my house at 54 degrees and my pipes frozen. I have called about four times with no response"
whitlynn B. midfield, alabama December 23, 2022 "Came quickly, was thorough and explained everything when finished."
michael D. alabaster, alabama December 22, 2022 "he was friendly, didn't appear to be rushing through the job even though is was cold and dark. outside."
debbie brasher B. columbiana, alabama December 22, 2022 "Knowledgeable, friendly, professional technicians and service"
jacquiline C. leeds, alabama December 21, 2022 "Because they did a great job polite respectful and courteous"
eric D. pelham, alabama December 16, 2022 "Norrell has always been professional, on time, and able to accurately diagnose and resolve any problems."
catherine W. montevallo, alabama December 16, 2022 "The techs are friendly, efficient, and knowledgable."
josh F. irondale, alabama December 13, 2022 "ive had a decent experience with Norell up to this point (other than being double charge for a trip fee as a member, and being told by the staff that they dont know whats going on), this time i had a plumbing issue. i called norell who sent over two plumbers that couldnt even locate our sewage pump and told us it was a septic issue, causing us to pay 500$ to pump our septic tank, which did not need to be done. It took a call to one other plumber for them to diagnose and fix the issue, and norell did not offer any sort of solution for a member. i am considering dropping my membership as a result of this, and therefore, i wont be recommending your services to anyone i know."
jack B. birmingham, alabama December 12, 2022 "They are very professional and knowledgble.....and very trustworthy!!"
julie G. helena, alabama December 06, 2022 "Great service, friendly and professional technicians. I'm very pleased with Norrell."
bill H. dora, alabama December 05, 2022 "PUT OFF TWICE BEFORE THEY FINALLY SHOWED UP FOR SERVICE THE THIRD TIME."
anna L. moody, alabama December 05, 2022 "Always provide service timely, repairmen are friendly and polite, especially Andrew"
jack B. birmingham, alabama December 04, 2022 "We have been with you for several years and have been pleased with the outcome"
walt G. pelham, alabama December 02, 2022 "This was the 2nd time in 2022 weve asked for, and received great service from your co."
miracle P. center point, alabama November 30, 2022 "I was really disappointed with the installation service that I received. They technicians were at my home from 9am-10pm the first day, but still had to come back the next day to finish. I was told that in order to place the unit in our garage, they would need to cut a hole in the drywall to install the pipes and the wall-mounted unit, but that they would replace the drywall and it would look just like it did before they cut it. They told me that I would get a phone call in a week to get it fixed. I did not get the call, and I reached out 2 months later. The person I spoke with was very apologetic and sent someone out--HOWEVER, my drywall is destroyed. The drywall expert that they sent out said that there was no way to fix the drywall to look like it did prior to you guys coming out--so he sprayed this orange foam into the opening. It looks horrible, and I felt like I was lied to about what the finished product would be."
mike L. vestavia hills, alabama November 29, 2022 "Technicians were very friendly and informative. Took the time to answer all of my questions."
charles S. birmingham, alabama November 26, 2022 "The service expert was extremely friendly, courteous, knowledgeable, and solved our problem."
nadene S. vestavia, alabama November 26, 2022 "Fixed the problem. Smiley pleasant demeanor. I would likeJared to do the inspection on Dec. 1st at my home."
helon E. birmingham, alabama November 25, 2022 "Good service, qualified technicians through the years."
linda C. hoover, alabama November 23, 2022 "Very professional and efficient. Technician explained everything so that I can understand it and was very polite as well."
daniel crabtree C. birmingham, alabama November 23, 2022 "Friendly, professional staff - on time always"
jessica M. pelham, alabama November 21, 2022 "He was polite and respectful and got my service done quickly."
julie G. helena, alabama November 20, 2022 "Great service. Technicians were thorough and so helpful."
robbie G. fultondale, alabama November 18, 2022 "Prompt service, seemed to be very proficient at the job."
kathleen E. birmingham, alabama November 18, 2022 "receive prompt, dependable reliable service. Technicians very friendly and helpful."
wilburta C. pinson, alabama November 16, 2022 "Not having much experience with heat and air experts, its hard to rate."
lucia H. hoover, alabama November 13, 2022 "They didn't address the problem I had called about. There was more noise from my heating system than I had heard before. There was no explanation for this. They said that I needed insulation in the area above my kitchen and after my family and I looked at it, this is over the garage. They left me the name and insulation # of the person to contact."
augusta C. brighton, alabama November 13, 2022 "It was late when they came so I really don't know what they did,. It was a rush service bc I was getting ready for work. They said everything looked fine;however, it doesn't respond to the thermostat or will not come on now.."
leo F. pelham, alabama November 10, 2022 "Professionalism of all parties and quality of work performed."
jeff G. moody, alabama November 09, 2022 "There always friendly and helpful. If you have a problem, they will come out and fix it no matter what time it is."
charlena B. fultondale, alabama November 07, 2022 "Have been a very satisfied customer for many years."
virginia M. birmingham, alabama November 04, 2022 "Norrell has always been reliable. The technician Tristan Saxton was just wonderful"
mr clark C. trussville, alabama November 04, 2022 "Reliable, knowledgeable, well trained and experienced technicians."
michael C. birmingham, alabama November 02, 2022 "Anthony and Gage were very professional and did quality work."
william H. birmingham, alabama November 02, 2022 "They were friendly Performed the inspection in a timely manner. Nice people."
shirley D. birmingham, alabama October 31, 2022 "The service was good and the technician was very nice and very good"
gail J. adamsville, alabama October 29, 2022 "Very honest team. They always do what they say they will do."
karen P. birmingham, alabama October 28, 2022 "Good equipment. Knowledgable and friendly technicians that come on time and do a good job."
tamera L. birmingham, alabama October 28, 2022 "Very professional, very courteous. Arrive when expected."
clifford C. birmingham, alabama October 26, 2022 "Very pleased with the timely and expert service we received."
connie P. alabaster, alabama October 25, 2022 "Jesse is a very thorough and conscientious service tech. He instill confidence and therefore I request him by name."
eltonya A. birmingham, alabama October 25, 2022 "KD provided great cust service. Kept me informed throughout the process"
dale P. helena, alabama October 25, 2022 "Always great customer service. Technician always explains what they did and answers all my questions."
jefferson sheriff S. fultondale, alabama October 24, 2022 "Norrell has always responded to our needs promptly and their technicians are knowledgeable and extremely courteous."
robert O. chelsea, alabama October 24, 2022 "- great customer service - the job always get done right - the service is "on time""
maureen A. birmingham, alabama October 24, 2022 "Norrell Service Experts are ALWAYS responsive, kind, and professional."
ralph T. bessemer, alabama October 22, 2022 "We were out of town and had a house setter. Our heat was locked out. Our setter said the service man was very professionally and explained everything."
wayne H. trussville, alabama October 22, 2022 "Have used Norrell for more years than I can remember! Very satisfied."
rae B. alabaster, alabama October 21, 2022 "The tech left us without heat. had to call in for service."
vivian H. birmingham, alabama October 19, 2022 "The staff and technician were all professional,warm and helpfully ."
james H. calera, alabama October 19, 2022 "On schedule as promised. Technician is professional and very thorough servicing the outside and inside units."
gloria L. bessemer, alabama October 17, 2022 "Always get great service and the technicians are so professional"
thomas S. irondale, alabama October 17, 2022 "Service tech provided good service and cleaned up behind. His answers were knowledgeable."
kerry K. springville, alabama October 15, 2022 "Norrell always meets my requests for service quickly. They are always polite and keep in touch with me when I am waiting on a technician."
maurice p. pleasant grove, alabama October 15, 2022 "Because Spencer Crane arrived on time @ got started right away. I would like Spencer to always come to my home for all my service needs because he explains what and why as he goes along @ makes recommendations."
amber K. maylene, alabama October 09, 2022 "The technician was not confident in diagnosing problem. He offered things it could be but not telling us what was actually wrong."
tommy Y. birmingham, alabama October 09, 2022 "The technicians that we've spoken to have been very polite and knowledgeable. I also appreciate the different options available to finance projects and how quickly we were able to receive help."
salley W. birmingham, alabama October 08, 2022 "I was totally unimpressed with the plumbers that were sent to look at my Rinnai water heater. I seemed to know more about what was wrong and fixing it than they did. They wanted to replace a part for 6K ....it's lots of labor to open up a panel in the system 5800.00 to find the leak.....Their other suggestion was to cap this system off as I have 2 other and don't really need this one.....I asked them to dry it out and put the cover back on. He also said that it's almost 10 years old and thats getting old. This type of system will last 20-25 years!!!"
kay G. hayden, alabama October 07, 2022 "The guys that came to the house were very professional, kind and fixed the water leak."
letcher M. bessemer, alabama October 07, 2022 "To date the company has been easy to work with by confirming appointments for technicians to provide 6-month checks, and the technicians have been prompt, pleasant and professional."
donald elliott E. hueytown, alabama October 06, 2022 "Great-experiences-with-techs-service-over-the-years"
gloria L. bessemer, alabama October 06, 2022 "The technicians were professionally trained and experienced in the job they performed."
roy B. birmingham, alabama October 05, 2022 "I have been a customer for over 15 years with no complaints."
lloyd B. birmingham, alabama October 05, 2022 "Pleasant person. Assume he did a good job. I wish him good luck with his engagement in a couple of days."
ms mack M. birmingham, alabama October 04, 2022 "The Techs were very cordial, they identified themselves upon arrival and conducted my inspection in a very professional manner"
bob B. helena, alabama October 02, 2022 "Service provided on time with good communication. Professional, courteous staff friendly and answered questions."
gloria L. bessemer, alabama October 01, 2022 "The technicians you train are top notch and we'll skilled in their work as well as their customer service is great"
larry S. montevallo, alabama September 30, 2022 "Great products and services. Mr. Jesse Clark is NO DOUBT the very best and most highly qualified technician that Service Experts has ever sent to our home. In the future I will await on his availability to service our HVAC. He is the only technician who has ever set up our thermostat and showed us exactly how to maximize its' uses. He not only explains every procedure but why it is needed and exactly how it works. He is SECOND to NONE and Service Experts should be most proud to have him. To us he is a God Send."
karen D. pelham, alabama September 30, 2022 "They always do a good job with the semi-annual inspections. Techs are considerate of my property."
michael W. avondale, alabama September 28, 2022 "Overpriced for the job. Wouldn't offer a simple fix that was overlooked in initial visit."
mary W. birmingham, alabama September 28, 2022 "Trusted company, satisfied customer for many years. Technicians are customer friendly."
charles K. columbiana, alabama September 27, 2022 "Cost, not happy with system, not given information originally"
gregory K. west blocton, alabama September 24, 2022 "Excellent job excellent results. Allergies substantially reduced."
david M. hoover, alabama September 23, 2022 "Senior Tech Jessie Clark always does an excellent job, and is honest and trustworthy. Whenever weve had HVAC issues the folks answering the phones (like Sue) and the rest of the team go out of their way to help the customer."
robert H. trussville, alabama September 22, 2022 "Have had nothing but superior servicce from everyone I have dealt with @ Norrell"
michael T. irondale, alabama September 22, 2022 "Company is always dependable. Technicians are knowledgeable,polite and courteous. Staff in the office keeps you up to date if your technician is going to be late and are very helpful."
michael W. mount olive, alabama September 21, 2022 "They are here when they say they will be the tech explains everything that he did and is very friendly"
marcus D. bessemer, alabama September 20, 2022 "Fast and great service Quality products Reasonable prices"
sonja P. vincent, alabama September 20, 2022 "Jessie was rude, unprofessional and spoke with a disrespectful tone when inquiring about maintenance warranty details"
vicki S. vestavia, alabama September 20, 2022 "My technician, Matt, was prompt, professional & very courteous"
rickie H. dora, alabama September 18, 2022 "He was very nice checked my unit give me 2 thumbs up on my unite"
julie B. birmingham, alabama September 17, 2022 "Always friendly and professional, never pushy about sales."
double hotel H. birmingham, alabama September 17, 2022 "Excellent service and communication from start to finish of job. Also fast response to calls which is great for our line of work. Norrell has a amazing plumbing department will recommend to all our other hotels."
anna L. moody, alabama September 16, 2022 "Always friendly, helpful suggestions, on time. work done timely"
judith A. birmingham, alabama September 16, 2022 "Norrell has kept my air conditioning and heating systems working well for many years now. I only have to call and everythings taken care of."
joe T. birmingham, alabama September 15, 2022 "I like the service I receive from Norrell, and have for over 32 years."
elaine D. homewood, alabama September 14, 2022 "I've had Norrell Service for many years and always been satisfied."
randall W. fultondale, alabama September 14, 2022 "Always get great service. Tristan Saxon was excellent."
stan F. bessemer, alabama September 14, 2022 "Great service, kept appointment on time, answered all questions."
monroe J. hoover, alabama September 13, 2022 "Your company has qualified, courteous professionals on the job. I have been satisfied with every interaction I've had."
elie B. pelham, alabama September 13, 2022 "Great and quick service. Employees are honest and friendly"
julie G. helena, alabama September 13, 2022 "Service tech arrived promptly (on Sunday), was friendly, professional, repaired my unit and house was cool again in no time. Great service."
joe T. birmingham, alabama September 09, 2022 "I have been with Norrell for over 32 years and am very satisfied with the service I receive."
adarrell T. birmingham, alabama September 09, 2022 "He did a great job he explained what he was doing and why"
joey T. birmingham, alabama September 09, 2022 "Derrick was great got a problem fixed that no other tech found in 3 years"
stephen J. alabaster, alabama September 03, 2022 "Ive been using Norrell for 20 years and have never had bad service or reasons to go elsewhere. Norrell has put in 4 systems over that span and I have always been very satisfied."
stephen E. columbiana, alabama August 30, 2022 "I am very likely to recommend Service Experts as I have been a customer for 13 years."
jennifer D. birmingham, alabama August 30, 2022 "One of only a couple companies that I feel like I can always rely on. Easy and quick appointment making, technician arrived on time, extremely courteous."
aaron H. birmingham, alabama August 30, 2022 "They came that same and fixed the problem that same night"
mike A. harpersville, alabama August 30, 2022 "This problem occurred late on a Saturday evening and the technician responded quickly to resolve issue."
maurice S. birmingham, alabama August 30, 2022 "Every one that has come out has been very professional."
daphne G. pelham, alabama August 27, 2022 "The service is outstanding! I have been with this company since 2010 and have had nothing but fantastic experience and total support all the way. My two service reps Logan and Matt were courteous , hard working and competent! They did an outstanding job for me. As usual with this company , from start to finish, exceeded my expectations!"
sandra B. birmingham, alabama August 26, 2022 "The staff - scheduler and technicians have always been professional and cordial."
gary W. birmingham, alabama August 24, 2022 "I really don't like that I got pressured into a lease program, especially since the equipment is not delivering the promised benefits."