Norrell Service Experts Reviews

"Techs were professional, on time, efficient."

"Technician on time and gave me confidence that check was thorough and units working properly."

"I am a long standing customer of Norrell. They have always provided fast and courteous service.I have referred them to many of my friends"

"Service rep very knowledgeable, professional and personal"

"Service was great"

"very satisfied with his visit"

"Always professional."

"Very helpful, very polite and knowledgeable.Enjoyed the service as well as the conversation. Will cerrtainly recinnnend and use again when needed."

"The service was on time and thorough"

"Bon I rate as a very good tech"

"The sales guy First class professional"

"Fins on side of unit need to be cleaned with brush instead of just spraying soap on them. Either wax is getting thinner or not enough is being applied. Growth inside of return unit yet no attempt to remove it. Only tried to sell me a LUDICROUS priced UV Lamp.Problem could have been solved with a little effort"

"Technician was very knowledgeable about what was happening."

"Jessie is a very trained servicemanand he knows what he is doin he is through and if he finds something that needs fixing he tell u on the spot i want him for my serviceman everytime i need somethind done!!!!!!!!!!!!!!!!!!!!!"

"Technician, Bon Tran was very professional, respectful, knowledgeable, and pleasant. He did an excellent job. I am very satisfied."

"Technicians were both professional and courteous."

"They installed the ac unit fine, were polite and did not get in our way at all. However they set the unit on 60° before leaving and my husband got up at 3:00 am to check it since he was freezing. Additionally, they left an extra long (very nice) silver hose on the grass in our side yard, quite visible from our picky HOA neighborhood. It is now in our back yard if you want it back and we aren't home."

"First I rarely give a 100% scale. Second, the technician arrived, was shown the units under inspection and went to work. While I did not watch over every action taken, I will trust that everything that was supposed to have been looked at and adjust was."

"Used mask; covered shoes; answered questions; timely completion of his assignment; very pleasant and polite"

"Norrell always does an excellent job. The technicians are very professional and knowledgeable and get the work done quick."

"Tech professional, explained what he did and what was needed to be done. checked prices with office."

"I was able to quickly get connected with a repair technician, who was then able to quickly fix my issue."

"I was well pleased with the technician and his service."

"Tristan was on time and very professional. He did a thorough exam of the heating system. I was very pleased with the service!"

"Technician was very friendly and willing to answer questions. Not sure if he was truthful when he tole me that filters I purchased, which were labeled Merv 11, could not possibly be 11's because they were not 4" thick. I was assured that they could not possibly be good as they are too thin."

"Our service was performed timely and professionally. The service and information provided was so good that I was able to make a recommendation of your services to a friend."

"Brian did a great job. The guys who installed the water heater were efficient and worked to get it done in a suitable length of time."

"Simon explained what he had done and recommended advantage Program."

"The techs were respectful and did their job well."

"They were very thoughtful, thorough, explained things well , very smart ,"

"They explained what they were doing and how they were doing it"

"They were efficient and even did a water heater inspection."

"Scheduling was easy. Technician arrived in a timely manner. Technician was very professional, answering all of my questions."

"On time, courteous, excellent job"

"Technicians we're courteous and efficient. Answered any questions or concerns I had."

"Technicians explained what they were doing and why. Also they explained the benefits and prices of purchasing a new system."

"The technician was very polite and knowledgeable."

"He Ryan was very calm in explaining everything."

"Have always gotten good service from your company."

"The men were professional, informative (without trying to sell me something), efficient"

"Simon was prompt, courteous, and efficient."

"Excellent service"

"Technician provided excellent customer service"

"Jessie Clark is an asset to Norrell. He is the personification of professionalism and courtesy."

"Knowledgeable and informative me as to the functional aspects of my system."

"Pushy salesman"

"He was knowledgeable, efficient and pleasant"

"Technician was prompt, polite and respectful"

"highly professional and did a great job"

"Technician was very polite and professional."

"Tech was respectable and knowledgeable."

"Good reliable service"

"Tristan did the job quickly and thoroughly."

"Very satisfied,, he was cordial and professional."

"As usual, the technician was great. Sorry, I forgot the young man's name. He has served our units numerous times."

"Personnel were excellent"

"He was very effectient and knew what he had to do and had the part on the truck"

"Excellent, friendly service"

"He was in and out in less than 5 minutes"

"Technician is the most knowledgeable and thorough service provider we have ever had."

"Bon Tran was friendly, professional and thorough. He answered all my questions to my satisfaction."

"Because they did a great job and very efficient and in a timely manner"

"Performed required service with knowledge & efficiency"

"I asked the lady that answered the phone to send the April Aire air filter also, and that wasn't done. But the AC tube that was put on the outside unit works well and the technician did a good job. He ran over my rake and broke it, but I may not have moved it out of the way very well."

"Good job and technician"

"Professional and informed."

"Second time a sales agent showed up with the HVAC tech unannounced. Is there some issue requiring this appearance? Thankfully there was no mention/discussion of a new HVAC system, though there was an unscheduled inspection of the water heater. Yes, I am fully aware of the status of the water heater, I am the one whom installed it when the house was constructed. I appreciate the inspection, do not appreciate the unannounced aspect."

"Bon was very friendly, informative, made me aware of what he was checking on the HVAC and why. He kept me inclusive on his visit."

"y'all always do a good job"

"Showed up on time, was efficient in his job, explained what he did and what to expect for the next service visit."

"Punctual, professional, super competent"

"Your workers were very courtliest, worked very hard on my job. The reason I did not answer #3, I have Air Conditioning Company I have used for years. Will continue to use you on the system you installed."

"bon was intelligent, knowledgeable, patience and on time. service completed in a timely manner, consulted when necessary, told me what i needed best of all answered all my questions in other words rating was based on bon the other guy was nice the rating below would be 9 or 10 if i could ge bon all the time since that is not a guarantee made allowance for company hiring bon"

"Bon Tran , is very knowledge with my system also work clean in side and out of the house , great job thank you"

"Jessie is a very smart tech and knows what he is doing. Thank you for the good service anytime we need you."

"friendly, efficient service technician"

"Found the problem and fixed it."

"Because of professional technicians"

"On Time , polite and told me what they were doing. I enjoy speaking with Sue over the years to set up my appts. I feel as if I know her,"

"professional and careful maintenance and service always from your agents; great phone service and manners as well from your agents"

"The Technician was very courteous and was very knowledgeable about his work."

"we needed a new system-asap The Norrell people delivered."

"He came in a timely manner and worked efficiently to complete the job."

"Recurring of the same problem with air condition."

"Installers were very nice and cleaned up the areas where they were working and carried off all their trash."

"The tech were nice and courterous but I still did not have air."

"River on time. Answered questions when asked"

"Excellent customer service."

"I was satisfied with the work, but the technician had to make a second visit to my home to answer the question that I had asked in the beginning."

"On time, friendly and efficient"

"Technician was polite, worked quickly and offered information."

"The sales rep and technicians were very polite and thoughtful."

"Excellent service."

"We did not understand all things until we printed out our copy your warranty. We thought after 10 years we would own the equipment. We should have thought this decision over before jumping because our unit was not working."

"He was very efficient and informative with the needs of my appliances. Also very clean. He cleaned the area that he serviced and showed me how to change out the filters. Great job thanks"

"Everyone that was involved was incredible! This includes Josh as well. Thank you for hiring such respectful, kind, knowledgeable and dog loving people."

"Jessie was very efficient and provide me with information I needed to know about my filter."

"I am still listening to this loud and annoying noise coming from the return which sounds like a weedeater or a buzzsaw in the house, Mat fixed when he came but it only lasted for about a day,"

"TECH TRISTAN checked off all the items I need checked for the outside & inside units."

"Very fast response and professional with good results. This was an emergency call at night 10pm."

"Everything went smooth. Shaun G. Was excellent for explaining our options and Mark B. was fantastic when it was installation time. Overall great experience !"

"Matt was nice, knew his skills, did not make fun of me when the problem turned out to be a dumb thing I did myself!"

"Satisfied."

"was polite, went right to work, told us if we needed to replace anything--excellent service."

"Both techs explained in details what they were doing, and the expected timeline and they were very courteous"

"Trent and Caleb did an excellent installation. A UV light is on order and we are awaiting delivery."

"Very Knowledge and proffessional"

"Personal, professional, answers all my questions. Work completed as outlined."

"The tech was on time and fixed the problem right away"

"Very prompt response to my message. Technician was nice and helpful."

"Great service, on-time, Courterous."

"Courtesy, Knowledgeable, efficient, top notch gentleman...I'll ask for him from now on."

"We requested Dennis because he is very conscientious, thorough, arrived promptly and kept us informed."

"Excellent"

"Knowledgeable and informative: HVAC Service only"

"Your representative is VERY nice and thorough. He did an excellent job of checking my 2 units. Beside that, he is one of the nicest men that I have ever met."

"Very courteous, diligent, professional,and informative."

"He located the problem quickly"

"Very polite, efficient and kept us informe of status"

"Were here when they said they would be here, got busy and fixed the air quickly!!"

"Bryan is wonderful. Very professional and patient. Please do not send sales person - very uncomfortable - although nice."

"Dennis arrived on time and always does a great job!"

"Everyone at Norrell was so pleasant to work with, from the office staff to the technicians. The response was super fast. The young man who made the original call fully explained the situation to me over the phone using language and terms I could understand. The problem was totally resolved that day. Service was in response to an inspection issue for a home sale. Office staff realized they forgot to take pictures and sent someone back the same day to get the pictures."

"On time Pleasant & personal Very informative"

"Norerel has servicee this unit sonce installation."

"courteous abd professional"

"They did a good job repairing the air condition problem."

"The guys were great, extremely professional and very careful about any mess. They explained everything in great detail and were thorough but reasonable time."

"prompt and efficient"

"Fast service, knowledgeable technician and he was very nice."

"The tech had and awesome attitude was on time and a great job"

"Technician was friendly, informative and mindful of our living space."

"It speaks for itself"

"Very polite"

"Website appointment scheduling on Saturday, appointment on Monday, install on Tuesday, completion on Wednesday. Advantage program means 0 down. Never had suvh great service ever."

"Expectations greatly exceeded. KD was knowledgeable and personable. He went above snd beyond. If all of your technicians are this good then Norrell is set for the future"

"Great customer service and very informative of status of unit's operation."

"Tech was very polite and informative"

"The salesman and installers were professional and worked harder than anyone I have ever seen."

"The tech was thorough and arrived on time."

"Brian Wiggins was very thorough and professional, providing detailed information to questions and explaining all of his actions."

"Problem with cooling system diagnosed options for repair or replace given chose replacement Anthony & Trent came Friday morning installed new system Very pleased with results"

"The tectonics knew what they were doing. This is what I expect from a company."

"It was raining and worker did not clean conditioner dust outside"

"I called, they got here within the hour.. shocking huh.. He was very kind and professional.. He fixed my air within minutes. He automatically knew what the problem was and he went to work. Im very satisfied"

"Service was done quickly and correctly."

"Took care of everything very efficiently"

"Prompt and kept you included with their process."

"Brian was able to explain everything to i us as he was doing the work. He was very informative if we had any questions . I wouldnt hesitate to recommend him for any A/C or plumbing work anyone needed."

"Dennis arrived on a Saturday night to fix an air conditioner that had stopped working . He was here until past 10pm until the job was complete. Since my husband had just been released from the hospital following surgery, the speed with which the repair was made brought us relief and comfort. Thank you, Dennis !"

"Very prompt, Professional and knowledgeable."

"Micah was respectful and honored our request to wear a mask without hesitation or making us feel as if we were being unreasonable in our request. He communicated what he was doing and why in a way that was easy for us to understand. Micah is an asset to your organization and represented your values well."

"Part (thermostat) was under warranty and needed to be replaced. The Auto function does not work. Norrell did not have this part in stock so I have to wait until they order it and comes in from China. An important main part like a thermostat should be kept in stock at Norrell at all times."

"The issue was resolved quickly. Dennis is professional and very knowledgeable."

"Hard working and courteous."

"Brian had to come out on his first Father's Day and fix my a/c unit. He came out as soon as he could to help me out! He was very kind and up front with me about what was wrong with my unit."

"Friendly and professional!"

"On time. Work performed quickly. All questions answered."

"Too much upselling. It made me feel uneasy because I never mentioned plumbing work for my water heater. I wasn't here to see the coil cleaning for the outside unit, but the it runs smoother now. Last, my filter was left out and the cover to my blower assembly in the basement was off when I got home."

"I appreciate the tech's respect to the owner's personal space and they kept you update on the process"

"Jessie came to my house. Horray!!! Glad to have him back again. He is the BEST public relations representative you could ever hope to have on your staff. He is professional and very knowledgeable about his work. I appreciate the time he took answering my questions and hope you will always assign him to service my equipment. He is outstanding! Not only did he clean my air conditioner, but he left the entire area cleaner and better than he found it. That level of excellence reassures me that I have chosen an outstanding company to provide HVAC services. Thanks! Congratulations on having Jessie in your employ."

"Excellent Service"

"The tech was very knowledgeable and gave me the best advice possible. I will defiantly use Norell in the future because of the tech that came."

"Almost late it otherwise fine"

"Great service, as usual"

"Technician was courteous and friendly. He found the source of the problem quickly and fixed it quickly."

"Fast-service"

"My a/c cooling was out but came back on just before tech & sales showed up. Told me my system (sold to me for $13K by Norrell in '14) was too small for my home.Presented sales pitch calling for new 5 ton unit for cash cost of $17K or ADV.plan @ $266/mo plus venting @ $10.5K. Nothing other than this was given to me. For 7 years my system has worked in hotter weather and no problem. You can imagine what I might have thought, very disappointed in Norrell for first time in 40+ years. Local a/c company (friend of mine) told me that 3.5 ton unit was big enough---you guys sized it 7 years ago. T.Reese"

"The technician damaged my door and said he would find out if Norrell would repair the damage. There should be no question it would be repaired. However Ive never heard back if anything will be done."

"The technician follow the examples that everyone before him had performed. Very thorough and accurate service. We have complete Trust and confidence in Norrell, thank you!!"

"I would have given a 10 but there was not a definitive answer on my our bedroom wasn't getting cooler air as they other areas of your house."

"you fixed by AC"

"The technician was courteous and knowledgeable. Fixed the issue and discussed possible issues or needs in the future."

"The technician was very helpful and informative. He did a great job of cleaning my system and answering all my questions."

"Easy to schedule, polite workers that answered my questions intelligently."

"He was good"

"Matt was on time and did a great job explaining the repairs of my AC unit."

"There were some confusion regarding a full of dust that would cause the filter to be dirty within 6 month. My son in law checked the vents to all areas and they were clean. This unit is new we purchased it in March 2021 (ducts)."

"Quickly found the problem and fixed it. The technicians were very nice and explained everything well."

"Simon arrived in the time estimated. He quickly found the problem and took care of it."

"It is always a pleasure to see KD. He is knowledgeable, competent and professional and does a thorough job. He represents your company well!"

"I was very impressed with Corey. He seem to know his stuff and was thorough in his review of the system."

"Very professional"

"Have yet to get a receipt and the tech came out 6/8/2021 poor customer service."

"The technicians were polite, efficient and did an excellent job servicing our units. They provided information about what we might need to do in the future to keep our units running effectively."

"The technician had to work under miserable weather conditions in addition to the difficult job itself. Rain fell before he came, the sun came out, it rained again, cleared, then rained again about the time he was finishing. He had figured out the problem, corrected it, but did not have a dry thread on him. He never stopped and left my air conditioner working. I am grateful and it was an impressive effort. Plus he was nice and never complained."

"His work in the rain on day 1. Came back on day 2 w/the fan belt motor ready to install and his ability to make sure that the items were completely fixed. He also stayed awhile to assure the items were not malfunctioning. He addressed and corrected an earlier problem also w/the circuit breaker."

"Arrived within given time frame and was thorough."

"I always receive great customer service from Sue, Jennifer and this trips service tech Jesse."

"Tristan was polite, professional and exceeded my expectations for this call"

"Dennis was very conscientious, thorough and knowledgeable. He kept us informed and was very personable."

"Did a good job"

"Efficient, professional, helpful"

"Tech courteous and knowledgeable and provided excellent service. Answered questions and explained things which I appreciated"

"Technician was very knowledgeable about his work."

"Because I was very satisfied with the service of the tech."

"Cause they did what they say"

"Travis was thorough with his work, very professional in his dealing with me and even took time to sooth my dog as she was anxious to receive attention from him."

"I was not pleased that a salesman came along with the service tech to do my a/c maintenance."

"He got right to work in determining the problem, determined the cause and fixed it. Was sure that the remedy was working before departing."

"KD was very polite and went to work knowing what he was doing."

"I was extremely impressed with his attention to detail and explaining to me exactly what he was doing even with pictures. I chose Norrell because of their 5 star rating now I know how they got a 5. Thank you. Norrell."

"Answered questions,was on time,performed required inspections carefully and was polite.."

"Dependable service"

"TOO MANY QUESTIONS, DON'T HAVE THE TIME"

"He was courteous and did what he was suppose to do."

"K. D. previously fixed/serviced A. C. unit fine. Trystan came up with options to fix other nagging problems that need major fixes. Still waiting to hear when work will begin on these fixes."

"Simon was great-professional, friendly, tool time to explain what was needed on my system."

"professional, clean & did a good job"

"You always provide excellent and courteous work"

"Everything was good."

"Technician was professional and on time. He explained to me what needed to be done and replaced."

"Knowledgeable regarding our specific problem. Took his time to discover the problem and offered options to resolve."

"Corey did an excellent job cleaning up the two heat pumps. They are running smoothly and efficiently."

"Initial install was faulty, but it seems to be corrected now."

"Micah was courteous, CDC guidelines followed took his time."

"On time, courteous, did not make a mess"

"Mr. Madison was very efficient and doubled check to make sure we had air from all vents. Was very personable worked constantly and explained each step of what was occurring which we found to be very helpful. Finally the price quoted was the price charged."

"Fast, efficient and discovered a gas leak that I was unaware of."

"Honest and thorough technician!"

"Jessica is very professional. It is obvious that she knows her work and enjoys doing a good job!"

"Between October 24, 2017 and May 1, 2021, we have had 2 thermostats issues and replacements. We are currently waiting to receive a 3rd thermostat and a part for the blower, which has to be ordered. I called Norrell 3 times and requested to speak to a manager. The manager has not returned my call."

"Technician was very courteous and knowledgeable."

"On Time, Explained what was done / and recommended in the future."

"Had water leak in air conditioner Technician immediately diagnosed cause of leak made repairs checked system was working properly took 30 minutes Technician professional friendly courteous"

"Jessica had great customer service skills and explained what was done for the tune up of my HVAC unit."

"Quick response , found problem and fixed it within 10 minutes"

"service personnel was on time, very polite and seem like he cared about his job"

"Mr. Saxon was on time, professional, courteous, respectful and answered all my questions. He check UV lights, serviced the HVAC systems inside and outside and cleaned the Compressor unit from leaves and debris. Excellent work on his part."

"Simon was on time, very considerate and helpful. I feel he did a very thorough check of my system. He alerted me to issues that I might need to address, but was not overly pushy to purchase them. He let the issues speak for themselves. I appreciate that."

"Very helpful and professional serviceman."

"Very professional. Very knowledgeable."

"courteous--professional"

"The workers explained to me what needed to be done and showed me the problems."

"The service weve received is always very good."

"Always wonderful service. KD is a pleasure."

"He was very nice and professional"

"Jessica was knowledgeable, professional, friendly, and respectful of home. She kept me appraised of what she was doing, and how my system was running."

"There was a troublesome issue that was not easily resolved, but Simon stayed with it until he fixed it."

"Professional and knowledgeable"

"Came on time, very professional. knew what to do and did it in a timely matter. Would recommend him."

"Our technician, Tristan Saxon, was very knowledgable and professional."

"Triston was a very pleasant young man who was very efficient, very pleasant and answered all of my questions."

"prompt attention on sunday afternoon. tech had excellent raport and knowledge.."

"Tristan was knowledgeable, efficient, and polite."

"Thorough inspection; good explanation."

"he came and did what was needed and provided valuable info about the current equipment with explanation of what I have versus what newer models offer. Als9o apprised me of the condition of my present day unit"

"Brian is knowledgable and thorough. We have never had a better technician to help us. He is the best!"

"great service"

"Service tech asked me to set temp . Service person did not enter home! Could it be because he had dirty boots and no shoe covers?"

"Trent & Bradly worked very hard to get my duct work replaced as soon as possible."

"Aaron was timely, knowledgeable and friendly."

"If hate these carbon-copy "surveys". All that is needed is to inquire of any comments about your service, personnel. I was very impressed with the HVAC service man (A.K??)..without a copy of the service report, and the promise of getting one by email (not received yet), there is little comment share of his actual name. As to pricing, I cannot compare to other companies, except to comment on my experience."

"KD was very nice and did an excellent job with resolving my A/C issues."

"Jessica kept me informed about the service and did not communicate it to the renters in the house like I ask."

"They answered all my questions and investigated all my concerns."

"Excellent Service."

"Adequately performed the seasonal service required for my systems."

"The first service under contract, shorted out the compressor, and other elec components. The second service rep was very professional, find the cause and had to order the compressor, took 4 day to arrive."

"He was prompt, called before arriving, friendly, thorough and explained everything to me."

"Professional, kind and accommodating. Carried through with promises."

"techs were very informative and respectful"

"Aaron is a very good technician. He is kind, friendly and explains what he is doing and he will let you know if there is a problem."

"He was friendly and knew his job"

"Mark and Caleb were professionals that explained everything to me about what they were doing."

"He was pleasant, professional and knowledgeable"

"Had to change first appointment - handled efficiently and courteously . Notified days ahead and on the day - I appreciate this quality about Norrel . Andrew is excellent . Thorough and understands our system . I have finally found a company that cares !"

"Expert and knowledgeable service"

"Simon did a great job. Nice person to work with."

"Very fast response to my issues. And the technicians and answering service are always very nice."

"Our Tech was on time, very professional and very efficient and thorough in checking everything. We have been a customer for many years and never had any problems. I definitely would rate Corey a "10"."

"Service was good and consultant was knowledgeable and professional."

"Technician arrived quickly. He was professional and polite. He diagnosed the problem and got our AC back on quickly."

"Technician was very thorough, knowledgeable and professional."

"On time, courteous, knew what he was doing, answered questions---generally, a pleasant experience."

"Jessica showed up, was shown to the units and left alone to complete her tasks. By routine I rarely give the maximum score on surveys."

"Tech was friendly, courteous & on time. I feel he did a thorough inspection of the air system & made necessary repairs. He explained what he was replacing and why."

"Excellent service"

"Would have been a 10 if the guy who cut the register in the bathroom had run the vacuum while he was cutting to catch airborne dust. Huge mess of dust in my bedroom. Dust on wifes vanity and in make up brushes, on all the towels, curtains, bedspread, and clothes. Everything in the room from top to bottom had to be cleaned again and rewashed. Frustrating as we had just had a cleaning service in the house 2 days prior."

"Simon was very polite and efficient in performing his duties and in explaining the new services that you offer."

"Techs were friendly and courteous and worked hard to overcome several difficulties in the installation. Final result was very good. Have not yet had the opportunity to run the system enough to get a thorough feel for its effectiveness."