Norrell Service Experts Reviews

"He performed his tasks quickly."

"very nice & did his job promptly & called when he was on his way."

"The service was not complete and the filter was left outside the system uncleaned."

"KD is always on time, courteous, and patient with us. He is very thorough and always gives us good advice as to what we should and shouldnt do to extend the life of our units."

"Not convinced that diagnosis of leaking system specifically indoor coil is correct. I had pressure checked and appeared to be somewhat low. Dye added leak check performed via ultra violet light and leak detector."

"Brian was very professional, courtesy,"

"Great tech came out. Very friendly and helpful!!!"

"Intumescent and very accurate"

"Cody was timely in his arrival, thorough in his evaluation of our unit, gave us the truth about a component that had to be replaced, secured a quote, went to the supplier to obtain the part, installed the blower motor, and was on his way in less than two hours. Great job Cody."

"He was thorough and professioonal"

"He was on time and courteous. He went right to work, finished his tasks, and explained what he had done and the condition of my system."

"There is always an issue getting the correct filter, The last tech knew what was needed, perhaps a note in my file could be made describing the unique filter I need."

"Both Josh and Trent were very professional and considerate. When I realized the heat did not come on around 9:00 that night, I called Trent. He Offered to come back to check it out. I told Him to just wait until the next morning. He and Josh were at my house promptly the next morning, and found he problem then explained to me. They were again quite professional and graciously apologized... asking what else they could do for me."

"Michael was very friendly and professional. He was very efficient and did his job quickly"

"He arrived on time and completed the work quickly."

"Brian was very informative and helpful."

"Very professional"

"Technician was knowledgeable and keep me informed"

"Excellent job!"

"Prompt, polite, efficient"

"Very friendly and helpful!"

"No problems or issues. Communication very good."

"Very courteous, professional and respectful told us what he did and what he was going to do before he started and ask did we have any questions."

"Great Service"

"Brian was knowledge and friendly . He recommended some changes that would help our unit to last longer, without being pushy"

"good job"

"Very courteous and got started on the job right away."

"The technician was friendly and professional"

"He was professional, courteous, mannerly went over health check with me. Made sure everything was working properly before leaving."

"I put the rating in the middle because while the technician who came out a couple of times so far was awesome and friendly and tried his best to help resolve the problem, I am still concerned that the problem is happening in the first place. This heating problem had been going on for over a week now and during some of the coldest times we've had. The problem that has been discovered is something that should've been dealt with upon installation. I don't recall getting the opportunity to do a survey at that time, so I wanted to note my concerns now."

"We have never had a bad experience with anyone from Norrell. Everyone we have come in contact with is always nice, knowledgeable and professional."

"Jose was thorough and polite."

"they had a very good attitude"

"Michael Mack was very professional, prompt and knowledgeable."

"The blower fan on our HVAC system burned out. Jason come out and diagnosed the problem. He said it would take three days to get a new motor, so he put in a temporary motor so we would have heat until the new motor arrived. Jason returned and installed the new motor, so now everything is back to normal. Jason was very knowledgeable of our Lennox system."

"Technician arrived on time, performed maintenance check and informed me of a needed part which he put in. Completely the work quickly and efficiently."

"professional, direct eye contact, pleasant"

"KD is always very professional, courteous and thorough"

"Fast, courteous, friendly customer service"

"Mr. Baker arrived promptly on time and performed his services efficiently while taking the time to explain what he was doing and asking if I had any questions about my system."

"The young man was professional, courteous, friendly and serviced both of my units efficiently."

"Carson was a great salesperson"

"Brian Wiggins was professional, courteous, and thorough!! Please send him back for my summer tune up!!!"

"Then technician was very nice, polite and knowledgeable"

"Very friendly, and got the job done in a timely manner!"

"techs were friendly and knowledgeable."

"Tech was fast and friendly"

"They worked diligently to resolve the problem. My unit is now functioning properly."

"Went over all things that will be needed next time"

"He was efficient, knowledgeable, courteous and friendly."

"Cason was very helpful in helping us to decide a path forward on a water heater, financing etc. The installers likewise worked expeditiously and in 3 hours we were back up with hot water."

"Jason was thorough efficient and very knowledgeable and kind."

"Michael was thorough and completed the tasks in a timely manner."

"Very satisfied"

"The only issue I had was he did not call the number I provided the call taker to tell us he was coming so my daughter was not there when he arrived."

"Michael was very polite and did an excellent job."

"Wife said did not put on shoe covers to walk in house"

"He was very thorough"

"I think Jessie did a good job. He answered all my questions."

"He is and excellent service man"

"Michael arrived on time, introduced himself and went right to work. He seemed interested in doing a good job and appeared to enjoy his work. After the work was completed, he gave me a recap of what he saw and was exact in his describing things in detail. Good experience, hope you send him to my house again."

"Because I was very satisfied with overall with the company as a whole"

"Tech was on time, performed the work as planned, gave advice on some improvements without trying to oversell them. He was courteous."

"Very responsive and knowledgeable. Explained in terms I understand. I have been a Norrell customer for 15 years"

"Courteous and professional. All your Techs are good but Jessie is by far the best"

"Always have great service ."

"The service technician was very professional and thorough. I did not appreciate the sales person that also showed up uninvited during the same visit, took two hours of my time in a high-pressure pitch in an attempt to sell me a replacement system. What's worse, he inspected attic insulation and water heaters, with no request to do so. He went on to try to sell water heater replacement, when the current ones just fine."

"Very please with Jessie, his professional and explaining what"

"Excellent work by technician."

"K.D. carefully followed the instructions given to him when he arrived on my condominium property. He explained what was wrong with my water heater and fixed the problem. He performed the pre-paid maintenance in a timely manner, too. He was trustworthy. These days it is rare to run across a person who is as polite as K.D. is. It was a pleasure to work with him."

"Jeff is very thorough and explains everything he is doing and finds in simple terms."

"Had the unit tuneup tech said no problems left out of town got back Thursday and had sign of no heat in the house. Called another tech came out changed out a breaker that was not the problem and said 1st teck did not do a good job. Finally got power to the curcuit board unit came on after moving the second breaker around woke up at 4am no heat. 3rd tech came out Friday found a short in breaker box at the unit. Did not have breaker or box that gotten hot enough to melt the plastic. Said it would cost around $275.00 and would have some come out and call Saturday Friday night no heat. Saturday no call from anyone. Contacted another company was on site within an hour replaced breaker and box in about 30 min cost $60.00. Was told the box and breaker was about $15.00 from Lowes. Went by the exact same unit was $14.00 at Lowes. And your teck said $275.00 and there would be a service charge"

"Very professional but friendly. Knew what he had to do and did it quickly but completely. I would like to request him for future inspections."

"He was very professional and got everything fixed."

"Reid is a wonderful person and I enjoyed meeting and talking with him. He knew exactly what to do and was very efficient."

"Micah Baker was very polite, professional and efficient. He explained his findings very well. It was a very good experience.?"

"Very personable - explained everything thoroughly and helped us consider options."

"Micah was polite, respectful of our home, efficient, thorough and addressed all our concerns to our satisfaction."

"Aaron was courteous, cautious, knowledgeable and explained all."

"Technician courteous, knowledgable, efficient"

"Did a great job and was polite and personable."

"Brian was very professional and took time to explain a variety of details."

"Reed came for the first inspection even quicker than I expected. I had first called the gas company and then Norrell. I told the person who answered the phone about that. The response time was amazing."

"Great Job in a timely Manter"

"The service was great."

"The technician, Jason Threadgill, was very professional and quick to resolve our issue."

"Michael was very knowledgeable and took the time to explain what he was doing."

"Technician was very thorough and even cleaned up some debris left by a previous tech. He never failed to put on the booties when entering my home."

"Jason went about his job servicing and cleaning my furnace in a professional way. He was also a gentleman with wonderful manners and also gave me some helpful tips."

"Inspection was thorough and timely, just prior to cold weather."

"Tech was thorough and discussed findings."

"Good to listen and respond. Appeared to be thorough and methodical."

"Jason was very nice and knowledgeable. He solved my problem."

"On time service with quality work."

"Reid did a thorough job, and he explained all of his findings with me."

"Everything was explained."

"Very professional and curteous"

"Technician was very knowledgable and explained everything thoroughly and well. I will be asking for him when I schedule my next service."

"Technician was very courteous and knowledgeable. He explained everything. I will be requesting him for my next service."

"Thorough inspection."

"Professional, courteous service with a complete and thorough inspection of our HVAC system."

"Technician was very polite and knowledgeable."

"Technician was very professional and polite."

"Michael explained everything well"

"Very thorough and explains well."

"Excellent service and the technician reviewed what he did today."

"Technician was courteous and knowledgeable"

"Person sent did not have the necessary skills to figure out what was wrong and had no clue I still need to get someone out here the problem persist"

"On time. Very polite. Explained condition of units."

"na"

"MICHAEL WAS PUNCTUAL, POLITE, AND PROFESSIONAL."

"The technician was very professional and friendly"

"you always do a great job - your techs are always helpful and friendly"

"He took time with us and showed us everything he mentioned as a concern or info about our units functions. He was professional and friendly."

"He was very professional and courteous. He actually was the person who came back to replace the exhaust/ductwork."

"Brian went over everything with me and answered all if my questions where I could actually understand what he was talking y"

"He was Nice and knowledgeable"

"Jose did a wonderful job evaluating and examining my unit and thermostat. He explained everything professionally and thoroughly. Yet, he did not have the right size replacement filter for my garage attic return unit. Meaning, that I will have to purchase one and replace it myself. I feel with the platinum plus plan that I pay for, Jose should have been aware of the correct size return unit filter in my garage attic and been fully prepared to exchange the old filter for a new one without a problem. Other than that, everything went as well as could be expected from this visit."

"He was knowledgeable, friendly, efficient and willing to answer all my questions."

"Michael took the time to do a thorough maintenance check up on our equipment. He was very knowledgeable and explained everything well."

"as a norm for norrell--the tech is most qualified--professional-courteous. I have been a customer for couple of decades, and at this juncture--will continue to be a customer !!--norrell has built a trust factor with me"

"New technician- did as expected Seemed to be efficient and knowledgeable."

"Jessie is very nice male, politely and friendly. He explained me about set up cool and heat. I am satisfying his job"

"Very professional Technician."

"Brian was very professional and thorough in checking my air/heating unit."

"He courteous explained everything he was going to check and asked me if I had questions or problems I needed him to check. He didnt try to sale anything."

"Very clean, informative and professional"

"He was very knowledgable about our air conditioning system"

"He knew his business and had a pleasant personally and answered all our questons."

"Jonathan is very friendly, knowledgeable, and efficient. His diagnosis and resolutions are fast, and you get the sense that he sincerely cares about your situation and wants to resolve it as soon as possible."

"We had a problem with our A/C for a week. We had several technicians out working on it, but Jason found the problem. He came out, after hours and even called me the next morning, to check on me, after a night without A/C in very hot weather. He also let me know that they had the part. That someone would be out to put in a new part."

"Jason Threadgill did an Outstanding Job."

"KD Madison was very professional and did an excellent job. He brightened my day."

"Asked about any concerns we had explained what he serviced today very nice to work with"

"Technicians was courteous and explained the pros and cons of my heating system."

"Everything was performed in a timely and professional manner."

"Jason was professional and thorough with his work."

"JONATHAN knows what he is supposed to do and great serviceman want him for all my service calls"

"K D was very prompt and efficient. Very knowledgeable"

"Quick and efficient."

"Professional and knowledgeable service tech, answered all my questions with reasonable recommendations"

"Tech very polite, got in and did what he needed to do. Most important, he was not trying to sell something!"

"Extremely thoughtful and kind Clearly knew what he was doing. Very efficient"

"Tech was professional and knowledgeable."

"THEY DID A GOOD JOB"

"The technician went out of his way to ensure every phase of the service was performed with excellence."

"Because he did it great job no"

"The tech was on time and did a good job"

"Time of response good, knew what he was doing, able to explain problem well."

"Jeremy was very nice and friendly providing great friendly service and explained things to me."

"Service and technician were excellent"

"Jeremy explained everything to us in detail. Excellent technician. We will be name requesting him from this point forward."

"I was charged for a test superheat/subcooling $211.00 and Charged $140 for refrigerant. I was told the test was to check for a leak. Jose could not pinpoint the leak and just articulated a need of new system, or coil. Since a leak is repairable why was that not offered or why could he not show me where the leak was? I asked Jose about this again and he said the sniffer says there is a leak. I believe a leak leaves a noticeable area. Also if we lost 2.5 pounds of coolant that is half of this units coolant on a 2 ton unit. I am highly dissatisfied, Jose promised he or Norrell would contact me yesterday or today to discuss options. Why would Jose charge me coolant at $70 per lb and then state he could not pinpoint a leak other than it is somewhere around the coil."

"The technician was professional and provided timely service."

"Excellent communication and service!"

"Jose was on time, efficient, friendly and a nice fellow. I thought he did a good job."

"Very through and explained clearly why things needed to be done. he was polote."

"all services were done well, and Michael literally went the extra mile to get the proper lights/filters for my residence"

"The technician was extremely friendly and courteous."

"Jessie did a very thorough and professional repair and cleaning."

"Service expert was prompt, courteous, efficient and helpful."

"Very thorough"

"good service"

"The technician was very thorough"

"Great customer service"

"Friendly, knowledgeable, and good personality."

"100"

"Qualified"

"Mr.Owings explained many things about my system to me and took time to really look into my issues about my system and cooling. thank you"

"Very satisfied with Jason's work"

"Very knowledgeable and friendly. Arrived on-time."

"Very imformative and helpful."

"thorough"

"Friendly efficient staff"

"Service call answered promptly; diagnosis made; made available on technician's truck; replaced immediately"

"The technician was able to complete a complaint that all others were not able to do."

"He was very professional and knowledgeable"

"Brian actually took pictures of my system and showed me every part of it. He was incredibly smart and very honest."

"Great customer m.j er service. He was very polite, patient and articulated the analysis he jusy finished on my system."

"Michael Wilson was very friendly and knowledgeable"

"The technician service was outstanding"

"KD spent a lot of time solving the problem(s). Actually, the problem symptom was not the big problem, but he resolved and scheduled installers to fix the problem causing the symptom."

"Brian was great"

"Jesse is very knowledgeable about a/c he explained everything."

"Service Tech seemed very professional and courteous."

"Did not check behind Technicians, but believe they performed their jobs in a professional way and with pride to the best of their abilities which is all a person can ask for."

"Very professional."

"Technician was friendly understanding and did his job. Reccommended other services and the pros and cons of my current system."

"Jason is friendly, professional and knowledgeable. He represents your company very well."

"KD was very friendly and informative, he did a great job!"

"Response to call was timely, technician was detailed in his effort to diagnose the error"

"He did a good job!"

"Jonathan is a very honest and well mannered technician."

"Jason and Jason Threadgill and Michael Mack were very professional and took time to install part right and put the correct amount of Freon in it. They were friendly and explained everthing to me. I appreciate their good work."

"Dan and Gar were very professional and helpful in installing and explaining the working of the components. They did an excellent job."

"Aaron was straighforward and honest, did not try to sell me anything I didn't need, and found the problem with my ac in minimal time. Very professional and friendly."

"Very friendly did an excellent and thorough job of cleaning unit"

"Everything needed was brought on sight - no return visits needed."

"Not thorough"

"Quick response and repair. Very pleasant technician."

"K.D.does a good job"

"100"

"He was polite with a warm greeting and went right to work and knew his job."

"Installation and clean up done right"

"Micah Baker was prompt,very professional and polite. He was very informative. Answered all of my questions."

"Brian did a great job servicing my system and I would gladly have him back."

"I purchased new Lennox system from Norrell 2 years ago and they have provided me with on time service on every issue that has arose. Terry Sue and Brian have kept my wife happy and when she is happy I'm happy"

"Very good service technician"

"The Technician Brian 265-00576 and Residential Sales Consultant John Jones were very helpful and informative with their service."

"The company has taken care of my systems since installed. K.D. Madison was the person who provided the service. K.D. Madison provided me with a description of the problem, what is needed to repair and explains the end results. K.D. is welcomed any time."

"K D and Madison were friendly, courteous, and very thorough. They went out of their way to make sure everything was clean and working."

"He was prompt, pleasant, and helpful."

"Jason was very helpful. He went out of his way to help me. He was very professional & knowledgeable. He went beyond just finding my problem"

"Honest"

"Took 4 visits to fix clogged drain."

"He was punctual, professional, went straight to work, and immediately located the bad board in my thermostat."

"Technician was knowledgeable and courteous. Fixed my issue promptly."

"Technician was knowledgeable and courteous. Fixed my issue promptly."

"KD Madison was very friendly, helpful, and informative. An easy and great experience."

"Great and friendly tech"

"Technician was very professional and knowledgeable"

"Jonathon diagnosed the problem quickly and replaced the bad part which was under warranty so we only had to pay labor costs. He got our air conditioner working again as expected. Very pleased!"

"The issue is worst since Norrell left"

"Jose was courteous. He worked quickly to solve the problem"

"Prompt service provided by a very knowledgeable and willing technician. Our air handler pan had overrun leaving spots on the ceiling. Jason arrived at 7:30pm after an obvious long day. He corrected the problem and departed at 9:30pm."

"Brian was knowledgeable, professional and nice."

"kept me informed of possible trouble"

"Jose was polite, efficient, and professional."

"Great technician"

"Jason was absolutely wonderful. He made sure I had air even though he worked very long hours on Sunday, July 14th. He is a good asset to the company."

"Came quickly and worked till the repair was complete--on a very hot day."

"Jesse examined the AC unit, diagnosed the problem, and fixed it. That was what was needed."

"Reed arrived on time and quickly identified the problem. Parts are needed so a follow up will be necessary to complete repairs."

"tech was very methodical and thorough in what he did"

"Jessie made phone calls, read instruction manuals, and researched everything he could to find my problem. It turns out the wrong thermostat was installed with my new Lenox system, in March, 2018. My unit has been running 100% in stage one and not switching to stage two, which explains why it has been very inefficient. He is now trying to find out what will make it kick into stage two. He is going to a lot of extra trouble to find a solution to this problem and I appreciate his extra effort."

"Very professional workers"

"Very professional and has knowledge of the job."

"Recognized that a repair was not in order and provided me alternatives for system replacement and upgrade. Provided cost savings wherever possible."

"First of all he was a very nice young man. He diagnosed the problem within the first five minutes he was on the job. He took the time to explain to me all he was doing and why as well as what might have caused the problem. I had to come back up to this box and add a little more information. I am not one to put 10,s on anyone. But in this case this young man deserved 10,s. I was already on guard not ever using Norrell before and being a single woman to be ripped off but I found this totally not true. They were totally professional when I made the appointment it was Friday afternoon when I call and already 88 degrees in my home . I totally did not expect them to come out Friday afternoon but they did. Thank God there are still honest people left in this world."

"He left my basement door open, so animals could come in and they did! No excuse for this!"

"Andrew is the 6th technician Ive had come to my home in the past month. He was by far the most well versed, competent, and exceptional technician Ive ever dealt with. I was incredibly impressed by his knowledge and ability to relay what was going on in Laymans terms to me. Give This man a fat raise"

"Was not informed of pricing prior to repairs"

"called in trouble and was told someone would be dispatched that afternoon approximately 2-4hrs after I called in the trouble. The tech arrived about 5:45 and was thorough in helping determine what caused the problem even though the trouble had cleared by the time he arrived."

"The tech was professional. And let me know about renewing maintenance plus plan."

"Fixed it quick"

"Both salesman and technicians were on time for all the appointments and the techs performed with professionalism as well respect."

"Very respectful and knowledge"

"Micah was very professional and had a good personality"

"Very professional and knew his business"

"He did a very good job of cleaning everything. Did not like the hard sell on new air cleaning equipment."

"He seemed knowledgeable about the system and was efficient"

"He was on time, and did a good job."

"Great service."

"Very nice young gentleman."

"Technician never called nor showed up"

"Very professional"

"Technician was very friendly and wanted to help."

"Gave me lots of information that was helpful."

"Please have a manager call me to discuss"

"Good service and honest with service needs."

"10 year warranty means nothing. Norrell dont stand behind there product."

"Jason is knowledgeable and explains what is needed and why."

"Technician very courteous, and very knowledgeable."

"Very nice young man who took the time to explain and show me the source of the issue that he fixed."

"Jason is a hard worker that knows what he is doing. I request him for all all my HVAC work."

"The cost of the repair was more expensive than expected."

"The service technician was prompt, courteous, and explained everything clearly."

"competent, efficient, polite, cheerful"

"The Technician was on time and did a good job."

"The tech came, did his job, and left in a timely manner. I had to get back to work."

"Technician was prompt and completed work in a good time frame."

"Jason solved problems on separate units-an older Samsung mini-split and a year-old Lennox dual-fuel split system. He was efficient, knowledgeable, clean, neat and friendly. I have used Norrell for 30 years and have always been satisfied with their service and their products. A special shout-out to Sue in dispatch for her always cheerful help. I would unreservedly recommend Norrel to anyone wanting a good product and superior service."

"Technicians were very courteous and informative. They were really prompt. They didn't waste any time but went to work. It was a good experience."

"Reed was very personable extremely helpful and seem very competent at his job!"

"Very courteous, polite, informative. always looking out for customer."

"Tech was knowledgeable, on time and efficient."

"The technician was knowledgeable and courteous, and serviced my system efficiently."

"Tyler knowledgeable, courteous, polite"

"Prompt. Friendly. Competent."

"Tech spent a good deal of time explaining pros and cons of newer system and did a good job cleaning our older units."

"K D Madison was excellent. He may be the best service person I have ever encountered. He was very nice and professional. He explained everything he was doing. He showed me what he was looking at and explained what it meant. He showed me the readings on all the gauges and explained everything to me. He showed me the readings before and after he added coolant. He explained the benefits of signing up for the service plan and showed me how it would save me the cost of the service call and the cost of the coolant would be lower. At the end of the visit, my air conditioner was working great and I felt like I got a great value for my money. I can't say enough good things about K D Madison. A+++++"

"Jesse has been too my home twice in the last 30 days. The first time was to fix a problem caused by previous technicians error. This time was a scheduled service. Jesse is extremely thorough and is able to talk on my novice level."

"He was very professional in what he did."

"Maintenance service missed problem we were having with blower even though we had an idea something was not working right. We went 3 days without AC in main part of house with temps inside above 87 degrees."

"very professional."