Norrell Service Experts Reviews

"Initial install was faulty, but it seems to be corrected now."

"Micah was courteous, CDC guidelines followed took his time."

"On time, courteous, did not make a mess"

"Mr. Madison was very efficient and doubled check to make sure we had air from all vents. Was very personable worked constantly and explained each step of what was occurring which we found to be very helpful. Finally the price quoted was the price charged."

"Fast, efficient and discovered a gas leak that I was unaware of."

"Honest and thorough technician!"

"Jessica is very professional. It is obvious that she knows her work and enjoys doing a good job!"

"Between October 24, 2017 and May 1, 2021, we have had 2 thermostats issues and replacements. We are currently waiting to receive a 3rd thermostat and a part for the blower, which has to be ordered. I called Norrell 3 times and requested to speak to a manager. The manager has not returned my call."

"Technician was very courteous and knowledgeable."

"On Time, Explained what was done / and recommended in the future."

"Had water leak in air conditioner Technician immediately diagnosed cause of leak made repairs checked system was working properly took 30 minutes Technician professional friendly courteous"

"Jessica had great customer service skills and explained what was done for the tune up of my HVAC unit."

"Quick response , found problem and fixed it within 10 minutes"

"service personnel was on time, very polite and seem like he cared about his job"

"Mr. Saxon was on time, professional, courteous, respectful and answered all my questions. He check UV lights, serviced the HVAC systems inside and outside and cleaned the Compressor unit from leaves and debris. Excellent work on his part."

"Simon was on time, very considerate and helpful. I feel he did a very thorough check of my system. He alerted me to issues that I might need to address, but was not overly pushy to purchase them. He let the issues speak for themselves. I appreciate that."

"Very helpful and professional serviceman."

"Very professional. Very knowledgeable."

"courteous--professional"

"The workers explained to me what needed to be done and showed me the problems."

"The service weve received is always very good."

"Always wonderful service. KD is a pleasure."

"He was very nice and professional"

"Jessica was knowledgeable, professional, friendly, and respectful of home. She kept me appraised of what she was doing, and how my system was running."

"There was a troublesome issue that was not easily resolved, but Simon stayed with it until he fixed it."

"Professional and knowledgeable"

"Came on time, very professional. knew what to do and did it in a timely matter. Would recommend him."

"Our technician, Tristan Saxon, was very knowledgable and professional."

"Triston was a very pleasant young man who was very efficient, very pleasant and answered all of my questions."

"prompt attention on sunday afternoon. tech had excellent raport and knowledge.."

"Tristan was knowledgeable, efficient, and polite."

"Thorough inspection; good explanation."

"he came and did what was needed and provided valuable info about the current equipment with explanation of what I have versus what newer models offer. Als9o apprised me of the condition of my present day unit"

"Brian is knowledgable and thorough. We have never had a better technician to help us. He is the best!"

"great service"

"Service tech asked me to set temp . Service person did not enter home! Could it be because he had dirty boots and no shoe covers?"

"Trent & Bradly worked very hard to get my duct work replaced as soon as possible."

"Aaron was timely, knowledgeable and friendly."

"If hate these carbon-copy "surveys". All that is needed is to inquire of any comments about your service, personnel. I was very impressed with the HVAC service man (A.K??)..without a copy of the service report, and the promise of getting one by email (not received yet), there is little comment share of his actual name. As to pricing, I cannot compare to other companies, except to comment on my experience."

"KD was very nice and did an excellent job with resolving my A/C issues."

"Jessica kept me informed about the service and did not communicate it to the renters in the house like I ask."

"They answered all my questions and investigated all my concerns."

"Excellent Service."

"Adequately performed the seasonal service required for my systems."

"The first service under contract, shorted out the compressor, and other elec components. The second service rep was very professional, find the cause and had to order the compressor, took 4 day to arrive."

"He was prompt, called before arriving, friendly, thorough and explained everything to me."

"Professional, kind and accommodating. Carried through with promises."

"techs were very informative and respectful"

"Aaron is a very good technician. He is kind, friendly and explains what he is doing and he will let you know if there is a problem."

"He was friendly and knew his job"

"Mark and Caleb were professionals that explained everything to me about what they were doing."

"He was pleasant, professional and knowledgeable"

"Had to change first appointment - handled efficiently and courteously . Notified days ahead and on the day - I appreciate this quality about Norrel . Andrew is excellent . Thorough and understands our system . I have finally found a company that cares !"

"Expert and knowledgeable service"

"Simon did a great job. Nice person to work with."

"Very fast response to my issues. And the technicians and answering service are always very nice."

"Our Tech was on time, very professional and very efficient and thorough in checking everything. We have been a customer for many years and never had any problems. I definitely would rate Corey a "10"."

"Service was good and consultant was knowledgeable and professional."

"Technician arrived quickly. He was professional and polite. He diagnosed the problem and got our AC back on quickly."

"Technician was very thorough, knowledgeable and professional."

"On time, courteous, knew what he was doing, answered questions---generally, a pleasant experience."

"Jessica showed up, was shown to the units and left alone to complete her tasks. By routine I rarely give the maximum score on surveys."

"Tech was friendly, courteous & on time. I feel he did a thorough inspection of the air system & made necessary repairs. He explained what he was replacing and why."

"Excellent service"

"Would have been a 10 if the guy who cut the register in the bathroom had run the vacuum while he was cutting to catch airborne dust. Huge mess of dust in my bedroom. Dust on wifes vanity and in make up brushes, on all the towels, curtains, bedspread, and clothes. Everything in the room from top to bottom had to be cleaned again and rewashed. Frustrating as we had just had a cleaning service in the house 2 days prior."

"Simon was very polite and efficient in performing his duties and in explaining the new services that you offer."

"Techs were friendly and courteous and worked hard to overcome several difficulties in the installation. Final result was very good. Have not yet had the opportunity to run the system enough to get a thorough feel for its effectiveness."

"He wore a mask and covering on hes shoes when entering my home..he replaced the hose covering when I told him he could leave it and Id do it later..I ask questions about my unit that he answered with out thinking about..very nice all around person..u have a an amazing employee.."

"Brian was fast, efficient and courteous."

"Mr. Hart was very friendly, courteous, and thorough."

"Everything accomplished satisfactorily"

"Tristan was very courteous and professional. He performed the work in a timely manner."

"They worked hard to finish as soon as possible and kept me informed of their progress."

"he was very knowledgeable and respectful and did a great job"

"Service is always top notch and on time or early"

"Tech_did-good-job-cleaning@inspection-of-eqpt"

"Technition was effecient and knowledg. He wnt about his task in a The technitian was knowledgeable and went about his job in a timely manner."

"The technician answered my questions and supplied Info I asked for."

"Jennifer was great! Very courteous and explains things well."

"professional, on time and quick with diagnostics"

"Friendly, professional and knowledgable"

"He was nice and professional explain everything he"

"The technician was very good. However, you sent a salesman to try to sell me on a new unit that I could not afford. I told him not to return to my horse again."

"Simon was on time did necessary maintenance made helpful suggestions on maintaining unit"

"service man was friendly and knowledgeble"

"Very professional and informative Tech and Sales. Impressive team."

"Service technician was very efficient and courteous."

"Always professional"

"Jose did a great job and new my equipment from previous visits."

"Micah was very thorough in his inspection, analysis and preparation of my air conditioning system and review with me."

"Very polite"

"The technician obtained a replacement fan and installed it within hours to keep our system down time to a minimum"

"We are still waiting on a response from Norrell to solve our problem with pilot light not staying lit. The service man says he is working on it. In the meantime we have to heat water on the stove to wash dishes."

"Not sure what was done to my AC."

"He was pleasantly pleasing, took time to explain everything he did."

"Great experience! Have used you all for several years now! Nothing but great things to say about this company!"

"There was more emphasis in selling Advantage Program that I am not interested in. Report mentions low refrigerant on main level but, none was was added .. Last time this was done was in 2019. In 2020 report there was no mention of major issues and now it appears it need to be replaced,"

"not only on time, early!"

"Technicians are always professional, friendly and knowledgable."

"On time. Quick. Professional. Well mannered."

"He was very thorough, explained everything in detail. Gave approximate time frames of when certain things would need to be done. We are always very pleased with the service."

"KD was very professional while still understanding my concerns."

"We had Morrell for over 40 yearsNorrell will always be the company we use Top notch. Very pleased with everything"

"The technician, Jessica, was very knowledgeable and did a wonderful job. She explained what she did in a way I could easily understand."

"He was polite and helpful and efficient."

"They were very professional"

"The tech came out at the earliest opportunity, got right to work and was finished in minutes."

"KD very friendly. He has been here before. Always answers my questions. I also asked him to check the date on my water heater, and he did."

"Arrived on time and diagnosed and fixed the problem in an effective and efficient manner."

"Jessie is always at his best"

"Tech did a very good job"

"Tech was helpful & curteous"

"Technician showed up on time and performed his duties of cleaning my AC Unit getting it ready for the Summer season."

"on time. did job well"

"She knew what she was doing!!"

"Quick response in what was a very high volume time."

"They were professional /however he never addresses the issue I called about he was focusing on other things that he said was wrong"

"Cordial, professional installers."

"technician very professional"

"They were great"

"Everything was done in a timely matter. I was made aware of everything that was done & there were no problems"

"My service rep practiced PPE cov19 safety precautions. The inspection was informative and his knowledge about the unit was reassuring that what I purchased was a great choice"

"The Tech was knowledgeable and professional. Jessica answered all my questions."

"Technician was very detailed and methodical while explaining the importance of proper maintenance of the heating and air units."

"Andrew does a very good job and is very thorough. Exhibits a great attitude."

"Very courteous and informative."

"Simon was very informative on prices and services"

"Very professional, on time, efficient, kept us frequently updated, and clean. Kept their masks on too."

"Service was excellent. She was knowledgeable and helpful."

"Thoroughness"

"The 3 ps.Punctual.Polite and Professional."

"very thorough."

"Professional, friendly service. He explained everything well."

"He was very respectful of our house, always wearing foot covers and a mask. He also suggested a way for us to save money on heating costs. Very professional and friendly."

"Nick came within the hour of my call. I heard a noise coming from heating system. I turned it off immediately. Nick came and identified the problem quickly. He was very knowledgeable, highly and had a very pleasant demeanor. He was smiling when he came from under my house. I immediately said to him- you must really like your job. He said he did. I so appreciate the exceptional service provided by Norrell service experts."

"Professional experienced courteous service"

"Very helpful and trustworthy knew what he was doing"

"Everything was checked in a personable but professional matter"

"Technician appeared to be very experienced, was polite and professional."

"They were on time and perfresonel"

"Brian is very thorough and efficient. He provides additional information allowing me to make wise decisions."

"So far your service rep.you have sent have been very helpful."

"He was courteous and hopefully did his job well."

"I've been a customer for many years. You have installed both units in my home over the years, and have performed maintenance over the years as well. Two years ago, I had a bad experience, and was with a competitor for the last year. Recently, we elected to return to Norrell, and again on this visit, had the same bad experience. On what was to be a regular service call, in addition to the technician, a sales representative also showed up, trying to sell new units, same as two years ago! I had no need, nor did I request a pitch on new equipment. I consider the practice unnecessary and unprofessional. I'll see the current service contract to it's conclusion because it's already paid for, but am likely not to renew."

"Efficient, polite and thorough"

"KD was amazing. So nice and friendly. He explained so much to me about the HVAC and seemingly enjoyed teaching me instead of not wanting to talk."

"The Lady Tech. that came was very through. I worked in A/C & Htg. for 40 Years and she was very familiar with our system and well trained on heat pumps. 1st. time both sides of system operration was check. She checked the A/c side 1st. and then the Heating."

"Because it is true. He did what I expected him to do."

"The sales guy was very nice but my husband asked several times what the total price is and he never said. I love the Walter filter, but I would have never purchased it if I had understood the price. I hated the dirty water so I do love it. The water heater was explained to us that it was much faster and its not. We still have to wait and wait for hot water. I wished we could have a regular hot water heater with the filter. The technicians were extremely nice. I just think we were mis informed."

"Corey was very nice, helpful and determined to correct the issues at hand. Norrell is an awesome company and I would refer them to anyone."

"He came in and jumped right on the job and handled his business and left."

"Very professional and what I believe to be knowledgeable about the reason for the visit."

"The service is always good."

"Josh and Matt did a great job installing the new Carrier heating/cooling system. Very professional work."

"He was very accomodating. Because he couldnt come in the house he had to keep calling me to adjust the thermostat. Probably an inconvenience for him. I appreciate him doing this."

"No problem"

"Andrew and his colleague were great!"

"Dennis was very nice, professional and on time. He explained what he done after the service."

"Tech answered questions I had. He serviced my unit super fast so Im not sure if it was done properly."

"Professional,competent,pleasant. Not pushy."

"Arrived on time; went right to work; managed his time; very polite and courteous, wiped his shoes before entering the home; very careful in caring latter inside house to go upstairs to perform service work; answered questions and went over service that was performed."

"Knew the system and knew how to inspect it!!"

"On time. Courteous. Took care of business."

"Technician did a god job."

"Brian is knowledgeable, trustworthy and courteous."

"Very Good"

"Good service."

"After speaking with Adam he sent a technician out within the hour."

"Very quick and professional"

"He noticed a bulb was out and offered to go get one and come back. He discovered he had the light and replaced it, he explained what he did."

"Very professional and truthful about my hot water tank."

"Very respectful and professional, most especially during the pandemic (wearing all of his PPE)."

"Technician was very courteous, thorough and helpful!"

"Norrell did not get it right the first time."

"Jessie is the finest, considerate, and most thorough we have ever had in all of the years we have been with Norrell. I wish that we could have him for every call."

"5 Star technician"

"A fee was thrown in as the Technician was preparing to leave very unprofessional"

"Lance was very professional, efficient, friendly, and caring about his work"

"She was very fast and organized."

"Professional, knowledgeable, neat polite, easy to understand"

"salesman was too aggressive, asked to sit at kitchen table to go over many estimates. Gave estimates on work that I did not ask for."

"The rating above is for your technician Jessie. He really explained everything to me and answered all my questions. He took the time to really solve our problems and addressed all our concerns. He is truly an excellent asset to your company. Awesome technician and wonderful customer service. I wish more technicians were this way. I only want Jessie to come to my house for any maintenance and repairs from now on. The 10 score is also for your sales rep Clifton. He has been very helpful giving me quotes for future installations and replacements. I also like that he follows up with us. He has answered all my questions and explained our current plan coverage and warranty. Keep up the good work!"

"on time and courteous"

"Good Service"

"The technician took care of the problem."

"The system works better now then before"

"Very good technician! Very respectful of the home."

"On-time and professional."

"Aaron has been a valuable resource for us. He understands our systems and always provides excellent service."

"I believe Ive answered this once, but Im going to do it again. The service technician was fine. I did ask for a quote to install steam humidifier. I could buy the unit for $800. You want to charge me $2800 for the unit and installation. The water and electrical is already there. Even if it took you four hours, and I dont think itll take you that long, that would be approximately $500 an hour. Even in todays economy that is really too much. I just have to voice my frustration with that kind of quotation."

"Pleasant attitude. Great explanation"

"Prompt, efficient service"

"Solved the problem very quickly. Was professional. Didnt try to sale something unnecessary."

"Your technicians are always professional and curtious."

"Technicians were on time, courteous, professional and efficient."

"After a number of issues during the last 3 1/2 months, I finally feel like everything was done right."

"The technician was very nice but stated that he couldn't find anything wrong with the unit. It still is not working."

"Very good tech. He found a small problem not related to why he was at my house but took immediate action to repair right then and requested additional material for a permanent solution."

"He did his job and no sales pitch ??"

"As this was my first experience with Norrell, I gave a 8 as a baseline. I was happy with the service; the tech appeared to examine all parts of the unit inside and out, explained his assessment and tested before leaving. I have signed a year agreement, so we will see what future services are like."

"I thought the Technician did a good job."

"The scheduled maintenance was effectively done and the service personnel was professional and kind."

"On time courteous efficient"

"Justin was prompt, courteous and professional. Diagnosed problem and fixed it."

"On time and professional"

"Thorough explanation of the problem we were experiencing."

"They are very helpful and professional. Always friendly too."

"The technician KD was efficient, polite, and thoughtful. I appreciate the professional way he did his job"

"Very pleasant."

"The person was on time and answer all my concerns."

"She seemed to be well-qualified. She went right to work."

"Did a thorough check of both systems."

"The technician gets its fixed & before you know he gone & the unit is up and running again !"

"Tech was polite and very knowledgeable."

"The guys came on time were courteous"

"Arrived very promptly after a prior notification that they were coming Did the work and left promptly and politely Be glad to use their services again They explained to me any problems,if any, they had found"

"Micah and John arrived for the service. Both were friendly and respectful. Micah immediately went to work on the furnace and did an excellent job. John inspected the water heater, explained the problems and gave me an estimate of the cost to fix it. He told me he would have Adam come and do the repairs as needed. Adam came about 1/2 hour later and repaired the heater. It was not an easy job but he did it well. I am very happy with all the guys. I have worked all of my adult life and was the Office Manger over 250 people. These guys showed all the qualities that you would want in an employee and believe me they are hard to find."

"Problem was from a previous repair. Completed at No Charge."

"He provided good advice"

"Always great service"

"Excellent service and consultation. Very courteous and respectful. Work was completely promptly and with no issues. Services were well explained."

"The service guy was in and out in about 30 minutes and he didn't change the filter. I wasn't pleased and wonder if he actually did anything. I have had 2 previous services and they were done excellent. I would like for it to be redone."

"The service were very professional your technician knew what to do"

"Great service"

"Tech was professional, courteous, & thorough"

"Technician arrived promptly. Was very courteous and respectful. Repaired my system in a timely manner."

"Feel like that I was taken advantage of ."

"10 if they were on time. A call would have been nice, I had to call. Darrell was worth the wait. Very knowledgeable, positive, friendly."

"On time, thorough, helpful"

"Tech took the time to review and explain findings."

"He fully explained the purpose of needed repairs. Also, he removed the debris from my attic that was obviously left there by previous techs. I like that. He is a valuable asset for your company. Much better than the tech here a couple of weeks ago."

"I would rate a 10 but the issue was related to AC and the days have been so mild that we have not used the cooling since the service call."

"Im happy with the overall service and the efficiency of the technicians."

"Both technicians kept updated on the status as they went along. Both very nice and professional."

"On time, respectful, answered my questions."

"Always satisfied with service."

"The service person was very professional and pleasant."

"Excellent Service"

"Excellent customer service."

"He checked what I requested and set my mind at ease that everything was great."

"The day I called for service on a Saturday the technician came out and fixed my issue."

"Did not check air filters. One technician can to my front door without a mask covering his nose."

"He was quick, efficient, and explained things."

"The service expert technician who serviced my 2 heat pumps did a GREAT job! He is very knowledgeable, but even more important, he is a wonderful person. He is very friendly and helpful. I called Service Experts and told them that any time that they come to service my units, that I want this same service technician to be the person who comes to my house!"

"Jessica was wearing a mask, which I appreciated very much. She was on time, and got right to work. She was very respectful of me and my home. She gave me a clear idea of the status of the heating unit. She didn't leave any mess."

"She took the time to clean everything and make sure everything was working properly. She didnt come ina nd just rush through it."

"On time, worked quickly and capably, and reported results"

"He was polite&said everything was working fine."

"Courteous and very professional in their installation. Install went smoothly and looked great."

"He was able to unclog the line that wasnt done by the technician in August. Because the water wasnt draining through the line of my AC inside land and spilling on the floor."

"All were technically skilled, communicative, polite, conformed to virus protocols and special requests."

"On time,courteous, helpful.ou"

"Jessica was fine and did what we were expecting. Our contract calls for two visits per year to check everything out and make sure the heating/AC is functioning as it should. Jessica did that and nothing more, which was great! My problem is with the practice of having a sales consultant arrive during Jessica's visit under the guise of supervising her. There was no supervision of her at all. This was a cheap, unethical way to get a sales person inside our house to try to sell us what we don't need. If Nick's purpose in being in our home was to supervise Jessica, why didn't he come with her. Instead, he showed up later and tried to sell us over $2,200 plus an expensive service contract. Perhaps this ploy is the industry's way to coerce customers into buying more from Norrell. I don't have to take it and won't. I never want to see a sales consultant ask to come into my house unless there is something I have said I am interested in buying."

"Brian did a complete and thorough job as always. He also helped me out with a problem I ran into while i was about to replace my condensation pump."

"professional, courteous, knowledge of of my units. Jeff you need to come and see the picture before it falls off,"

"You fixed my problem."

"tech was nice and knowledgeable"

"Andrew went above and beyond to make sure he had totally taken care of my problem. Very easy to communicate with and very knowledgeable of his craft."

"T"

"Took 7 hours but thorough job"

"Excellent, thorough service"

"Nicholas did an outstanding job of finding and fixing the problem quickly"

"Technician was very professional and helpful. Turned a bad experience into a helpful solution. Ever have problems I. The future I will ask for him"

"Andrew always does an excellent job. My unit is hard to get to, but he takes the time to do the job right."

"My technician, Jackie, was very professional & courteous. She answered my questions in a very knowledgeable manner"

"he was very polite and professional."

"Corey was on-time, professional, and thorough."

"Work was done completely and satisfactory."

"Tech 265-00544- Andrew came on May 30, 2020 to check my AC that was not cooling. He advised of a leak on the system, but neglected to look for or fix the leak instead he added 6lbs of R410A and AC started cooling normally (surely he knew it was a total " SNAFU") - then as the weeks passed the AC stop cooling and suddenly quit....now on Sept 01 2020 Tech JUSTIN (excelente tech) fixed the leak but found a ground out "FUBAR" compre$$or that needs to be replaced at an enormou$ co$t - I think if Andrew would had fixed the leak on May 30, 2020 like it needed to be - the AC compre$$or would still be working and my ass wouldn't be suffering the summer heat - so because of this events I request that SERVICE EXPERTS fix immediately my compre$$or at a very minimal cost."

"Jessica was on time, did a good job!!"

"The technician arrived promptly, was very personable and did her work efficiently and quickly."

"I have used NORRELL for many years. I know the company to provide quality products and competitive prices. The service technicians know their work and perform it professionally. They are very polite and friendly."

"Tech was very professional and explained what he was doing. Very satisfied with his service."

"Jessie was very professional, located the problem quickly and corrected the problem promptly."

"Jessie-is-professional-on-his-checking-and-cleaning"

"Professionalism, honesty"

"Friendly, professional and knowledgeable. Open to questions and explains things in a language that I can understand."

"He seemed welll trained on The Lennox Unit we have."

"The technician was courteous and did his job. He provided helpful information."