Norrell Service Experts Reviews

"Speedy response!!!! Holiday weekend. Service Rep Andrew McDaniel arrived early, professional, explained and fixed the problems."

"Both units would not work when the technician left. My house was 82 degrees. I called back and the guy was very helpful walking me through turning the plug thing around outside."

"They were prompt, friendly, and listened to what I had to say. They also gave me instructions on how to handle the problem they came out to solve , which I appreciated immensely! Two great guys who know how to handle their customers!"

"They arrived on time, and fixed the problem. They also explained what they were doing and why. They cleaned up after the work was done. Very pleasant."

"Tristan was very friendly and helpful. Cody is great and helped schedule my appointment as quickly as possible and fit my schedule."

"Technician was very thorough in what he did."

"As a customer of many years, I found this team to be knowledgeable, thorough and helpful."

"Technician went above and beyond his expected visit."

"Grady & his assistant were so nice. They figured our problem & fixed it so quickly."

"They explained things to me in a way I could understand. And I also started the advantage program."

"Technicians arrived in a timely manner, were polite and knowledgable about my unit, respectful of my home and got the service taken care of quickly and completely."

"Timely arrival.politeKnowledgeable..patient with the elderly"

"The 2 guys came into the house and went right to work. Found the problem and fixed it. Suggest names on shirts. Weekend contact should be able to speak English."

"Everything was a lie from the start, the customer service guy I spoke to told me I would have a free estimate on the initial trip out, but once they showed up they told me it was $90+ for the trip then the service tech lied and said it was for the trip out, the service tech told the sales rep what the problem was, he Never directly spoke to me, he had an attitude when he arrived and they wanted me to buy a part without saying it would fix the air conditioner $500 and last why would your company send out a sales rep for a service call, I got charged $96 or $99 from a service tech that seem to not know what the heck he was doing with and attitude, I after calling and asking to speak to a supervisor, the supervisor got smart with me and told me thats just your policy and I would be charged the $90+ , this is the worst experience I have ever had with a company, I did explain this to both my sisters, father and children and plan to let everyone I know how I was treated."

"Excellent service."

"Very good people"

"Matt did a great job. Hope he does our fall checkup."

"Your service is great, but the unit has not been serviced as I was told it would be"

"He came on time and fixed the problem the most cost effective way."

"Arrived early and was friendly. Explained what he did."

"Tech failed to wrap some wires up to outdoor unit as discussed. other than that issue the service and info provided was awesome. the quote on a new system was extremely high going to get other estimates."

"The guys were great. Friendly and worked hard to find a solution. They were here a couple of hours and were unable to fix the problem. He said it was working for now, but could go back out. It stopped working right after they left and I began getting the system warning emails again. Problem not resolved. I still have no air."

"Professional handling"

"left the house after the service was completed. I returned to the house after 3:30 pm and the temp in the house was 75.5 degrees. I checked the thermostat and it was set at 70 but was showing 76 degrees. I went to check on the unit outside and it had be switched off at the house. I flipped the switch and 30 min later the temp is coming down slowly."

"The technicians were personable and gave a thorough inspection."

"Chance was courteous, respectful and knowledgeable of his job. He was what you expect from a company named as Experts.. Truly an asset to Norrell."

"The technician was very knowledgeable, and I don't think it was necessary to have a salesman come out. The cost of the service and repair was higher than I thought it should be, especially with other companies providing tune-ups for under $30 per system. If it was not for your one system free offer and I would probably used the same organization that had been servicing my systems."

"Service was great and everyone was very speedy in coming out and getting the job done. The only reason its not a 10 is I wish they had cleaned up the carpet a little before they left. Might be good to carry a handheld vacuum to get rid of the lint on the floor."

"The technician was thorough, professional, and efficient. Also, very polite and respectful."

"on time"

"I think that they did a good job."

"Not sure if the inside air handler was checked out."

"Very rude"

"Nathan seemed to be very skilled, and was courteous, and kind."

"Did a thorough check and changed the filters"

"Very professional and on time"

"Talon was very informative and took the time to answer and explain all my questions."

"I had no problem getting help and they seam glad to be of service"

"the work was completed in a timely manner."

"Professional."

"The plumber was professional, courteous, and very efficient."

"Your guys are always the best. They are polite ad they go to work immediately. They know what they are doing--they couldn't be better"

"They were on time and completed the work in a imely matter."

"Very professional in his work."

"Appreciated that they reconnected water to at least one site quickly"

"great customer service"

"Response time was very good. Problem was detected and replaced quickly."

"Cory was very professional and thorough!!!"

"I was called before the technician arrived. He was very professional. He was neat and did not leave a mess. He let me know how my AC unit was performing and if I needed to take care of any issues."

"I was GROSSLY overcharged for the unit and installation. I had family from out of town arriving in a few hours and had little choice. Would have gotten lower prices. Gas line and water lines were already there. Just installed the new unit and charge $8400!!!!"

"On time, friendly, knowledgeable, showed me the problem, offered solutions to make an informed decision."

"technician was on time & courteous."

"Way too expensive for the work done!"

"Techs on time, called to confirm their arrival, respectful and manner able, explained what they were doing and gave results."

"excellent service and informative information"

"I was called before the tech arrived and he arrived on time. he too care of everything that needed to be done and even went back to the warehouse to get bulbs for my UV system."

"professional, knowledgeable tech"

"NSE provides consistent, professional service; have used them for years now in Birmingham."

"I feel like I am not getting adequate customer service and have several issues with scheduling"

"Good and prompt service"

"Good service"

"Trenton, Brian, and Derek were very polite and professional. They were knowledgeable about the Advantage System, HVAC systems and were very helpful in answering my questions and concerns. The installation was complete and area cleaned within 8 hours. Trenton, Brian, and Derek worked hard and complemented each other with skills and assistance on the work team. I would absolutely request this team again and will recommend to friends and family!"

"So far the company has been responsive with any calls made to Customer Service, especially Sue, over the years. Still not very enthused with the Sales Representatives showing up with the HVAC Technicians on every service call to my house that is made. Yes, I understand the reasoning, yet believe this is being done with clients whom are deemed too elderly to know the conditions of their home and home equipment."

"I had an incredibly helpful technician who walked me through the whole process and explained all of the issues and costs."

"Good service"

"Excellent fast service."

"I have been using Norrell for 20 years, having 4 HVAC systems installed over this period. Norrell has been superb in keeping my systems operating through their quality service and qualified technicians. No need to use any other firm."

"The vast majority of the staff are courteous and easy to work with."

"Excellent service"

"Definitely know what they are doing."

"I have used Norrell for years with no problems. Last April I was sold a new system I am very unhappy with the heating part . It does not keep the house warm and is very noisy. I had it checked various times this winter and was told I am cold natured and will probably just get used to the noise. Not an answer I wanted .The service man called a supervisor to come out but I guess he was not interested since I'm hooked into this 117 month of payment. My prior system was only a few years old and regret my decision. I will be calling to speak with someone as I am not at all happy."

"Good service representative."

"No one gets a 10"

"i have a long history with Norrell and they have never let me down!"

"Very courteous!"

"Always provide professional service and very dependable."

"Professionalism, courtesy, trustworthy"

"Great customer service, technicians that explain things clearly, and good work."

"Very knowledgeable"

"Excellent service and on time"

"They are very reliable and professional - I've used them for years."

"The technician knew what He was friendly and efficient. He explained all the work and what was right and what was wrong"

"This company is always reliable and has served my needs well for 20-something years. I depend on Sue to know and help me when I phone."

"Friendly, knowledgeable service representatives."

"Nice, on time, efficient"

"We always get great service, and have for many years."

"Very professional and friendly"

"Very easy to talk to and very helpfull"

"Technicians are reliable and skilled. Response is always timely."

"The service provider was excellent"

"On time good work ethics"

"We have been satisfied with the services provided."

"Every visit has been very thorough and professional."

"I have multiple homes, and Norrell charges higher, on average, for most parts and services even with my discount. I recently recommended that Norrell be included on price estimates for work at my church, and they were extremely high in comparison to other bids."

"Your technicians do EXCELLENT work!"

"Friendly and efficient service experts."

"Reliable and professional service"

"Friendly and fast"

"Ive been a customer for over twenty years and your service is consistently excellent."

"Reliability and good customer service"

"Great service, excellent and professional service technician."

"all of the techs were friendly, helpful and professional - and provided great service - Jeff, Brandon, Brian and Andrew plus their helpers."

"Juston was very professional and tff"

"Fast, capable, personable techs and sales reps."

"professional, friendly, efficient"

"Prompt, friendly, professional service people!"

"All is well!!! That simple.."

"Joseph Charchar was out tech and he was thorough, taking his time to give us excellent service."

"Courteous, excellent service, good value"

"Questions answered. Work done as scheduled"

"Always professional and on time."

"Professional, prompt and efficient"

"John was very personable and seemed to be thorough in the service he provided"

"Technicians show up on time. Get an appointment within a reasonable time. Respond promptly to any concerns."

"Very good company with professional staff and good technicians (Justin Bronner) did an excellent job on both my house and my daughter house.Also he had a very nice personality. If possible l would like him to come out all of the time l need service for my maintance sers."

"on time,professional work and polite, customer centered technicians."

"Satisfied with their work"

"The service was good and the tec was really cooperative"

"Triston was very friendly and shared results of inspection with me. (Not always the case when dealing with women)."

"Technicians arrive on time, are knowledgeable, and friendly. Service is exceptional."

"Matt, & all the employees Ive interacted with have ALL been 10s. Quick, thorough & willing to explain what they are doing during a service call."

"Technicians were courteous, attentive, and through. They answered my questions with interest."

"I do not provide recommendations ever, but I would highly recommend Norrell if asked"

"Friendly, professional, explains here i can understand. trustworthy."

"Happy with the full service, great responsible people doing a good job."

"Great job been using them a long time"

"I was notified when the technician was arriving and Alex was on time. He was professional but personally. He took time to answer all my questions. He worked with me in scheduling future expenses for my budget. I will ask for him by name next time."

"Great value for the monthly payment semi-annual service contract."

"Friendly and dependable service."

"Techs. are always prompt @ they notify you when they are on the way"

"Technician was friendly and knowledgeable!"

"Professional service"

"Professional, Friendly and willing to answer all my questions"

"Every tech and sales person has represented your company very well."

"The tech was on time, he, Justin Brannen, was thorough in what he was here for"

"I had good service for years"

"Competency and reliabilityj"

"Always good service the service plan."

"Very knowledgeable in their field. Very nice young men."

"took my call, responded on time as usual fixed my problem quickly"

"He was on time @ dedicated to the job"

"I have been a customer over the years. When I call they solve my problem within a reasonable time."

"The service is excellent and the employees meet the excellent expected"

"service and communication was good"

"Reliability and easy to work with"

"Very professional technician. Although not his fault, the rating less than 10 reflects on the cost of the replacement parts needed."

"The company employees are always respectful and knowledgeable."

"Very nice, explained everything, on time, let me know how long it will take them to be here."

"Service with 24hrs of call, called ahead to let us know they were in route. Cost of service was about half of previous company we used"

"Youi do good work."

"Over the years Norrell has done good work and been honest."

"Good service"

"Techs were friendly yet professional. Seemed to do a good job."

"The technicians arrived on time and were efficient and courteous."

"Jeff and Adam were thorough and cleaned up everything"

"Overall good services. Too much sells effort."

"Excellence all around."

"Good service and good personnel Johnny Little ,whom l wish to do the service at my house in the future."

"Excellent customer service support"

"Because he is good"

"Fast response and friendly service."

"Service"

"Our heater went out last night- 4 degrees and on a Sunday. I wasnt sure I would even find someone to come out and fix the heater. Aaron K showed up 45 minutes after I made the call and he was great. Very happy."

"Tech guy did not show up for scheduled appointment."

"Good service! Very good staff, Johnnie Little, l always want him to do my service, he is very pleasant, and consider, he is an asset to your company. Put him down to do my service in the future."

"Knowledgeable & friendly"

"Fast response, friendly service and Brandon did a great job solving the problem."

"Very friendly"

"Had to call tech back out"

"Professional"

"Service and support have been very responsive and helpful in analyzing the issues that I was having and recommending steps that have proven to be effective."

"we like our warranty plan"

"I liked the service."

"Josh was perfect, going the extra to double check strings and to help me u derstand how the system operates"

"Tech did not show up or call that he would not be able to make it today. 1/20/23"

"Great service and always on time."

"Arrived before time, knew exactly what problem was, came prepare with plan of action, and worked quickly and efficiently to correct the problem."

"Service provides information on performance"

"Because the customer care was great."

"The techs were very polite and professional. Coustomer service was very helpful and polite."

"Good job friendly"

"The technicians, Derrick and Graham were very professional and friendly."

"Every tech have came here with a smile and professional services. No disrespect to me they cover their shoes before entering the ??"

"Great customer service"

"They are dependable and reliable."

"I really appreciate the fact that Norrell is putting forth every effort to solve the problem I have been having with my split system."

"All your employees really helped when we needed the most. Please pass our thanks on to: Jamie, Josh, Grady, Trent, Matt, and Adam. Old mgrs can easily spot good folks."

"Fixed leak and did not take him long to fix the problem"

"Great customer service, technicians went over and above in explaining what they were going to do, what they were doing, and then what they did."

"Pass experience with company for many years and very satisfied with service."

"Technicians are always courteous and professional."

"Fast and easy to work with"

"Split System does not properly heat or cool the room for which it was acquired particularly in hot or cold weather like we normally experience in Alabama. The system apparently functions as designed but seems to be undersized for the room in which it is placed: 400 square feet, 11 foot ceilings, stone floors, 2 walls of brick and 2 walls of windows. Technicians did a fine job of checking out the system during their visit. But i had requested that they have the Manager call me to discuss the situation. After several days, he still has not called. Apparently Norrell does not care that they leased me a system at a ridiculous price that does not do the job for which it was intended."

"Very courteous and business oriented."

"Took to long to come out"

"Because you are a wonderful,awesome team. Jeff & Andrew are the best."

"I have been using Norrell Service Experts for 14 years now and I am satisfied with their service."

"I've been a customer for 20 years and have been more than satisfied with the products and service provided. Knowledgeable mechanics and always treated with respect."

"Good and timely response to the issues"

"The technication tat came was very nice , and knowledgeable."

"Customer service is excellent"

"Took to long to come out. Kept proposing"

"Always getting my service done in timely manner."

"Good and friendly staff who are responsive and courteous"

"Always great customer service."

"The technician was polite and fixed the issue."

"Very friendly, in and out and explained stuff"

"The technicians were very friendly and helpful"

"Past experience"

"Great work"

"Very professional. On time service. Concern for me as the customer with upcoming cold weather."

"Wonderful tech did a fabulous job. Words cannot describe how proud I am of your company and the service you provide. Clifton is the best."

"I didnt even sign anything. Two days later, i wake up with the temperature in my house at 54 degrees and my pipes frozen. I have called about four times with no response"

"had no problem with tthe team."

"Came quickly, was thorough and explained everything when finished."

"Fast, reliable service"

"Great service on time"

"he was friendly, didn't appear to be rushing through the job even though is was cold and dark. outside."

"Knowledgeable, friendly, professional technicians and service"

"Because they did a great job polite respectful and courteous"

"Service men very nice and explained everything"

"Norrell has always been professional, on time, and able to accurately diagnose and resolve any problems."

"The techs are friendly, efficient, and knowledgable."

"This service was a disaster for you guys."

"quick service"

"ive had a decent experience with Norell up to this point (other than being double charge for a trip fee as a member, and being told by the staff that they dont know whats going on), this time i had a plumbing issue. i called norell who sent over two plumbers that couldnt even locate our sewage pump and told us it was a septic issue, causing us to pay 500$ to pump our septic tank, which did not need to be done. It took a call to one other plumber for them to diagnose and fix the issue, and norell did not offer any sort of solution for a member. i am considering dropping my membership as a result of this, and therefore, i wont be recommending your services to anyone i know."

"Totally satisfied with the service Tristen provided."

"They are very professional and knowledgble.....and very trustworthy!!"

"Outstanding, professional service."

"Derrick Taylor was GREAT!"

"Great service, friendly and professional technicians. I'm very pleased with Norrell."

"Norrell gives you good service"

"Great service, explanations"

"PUT OFF TWICE BEFORE THEY FINALLY SHOWED UP FOR SERVICE THE THIRD TIME."

"Always provide service timely, repairmen are friendly and polite, especially Andrew"

"We have been with you for several years and have been pleased with the outcome"

"This was the 2nd time in 2022 weve asked for, and received great service from your co."

"Great service and price."

"Finally on time and through service."

"I was really disappointed with the installation service that I received. They technicians were at my home from 9am-10pm the first day, but still had to come back the next day to finish. I was told that in order to place the unit in our garage, they would need to cut a hole in the drywall to install the pipes and the wall-mounted unit, but that they would replace the drywall and it would look just like it did before they cut it. They told me that I would get a phone call in a week to get it fixed. I did not get the call, and I reached out 2 months later. The person I spoke with was very apologetic and sent someone out--HOWEVER, my drywall is destroyed. The drywall expert that they sent out said that there was no way to fix the drywall to look like it did prior to you guys coming out--so he sprayed this orange foam into the opening. It looks horrible, and I felt like I was lied to about what the finished product would be."

"Technicians were very friendly and informative. Took the time to answer all of my questions."

"Great service."

"Friendly, efficient service."

"Excellent service"

"The service expert was extremely friendly, courteous, knowledgeable, and solved our problem."

"Fixed the problem. Smiley pleasant demeanor. I would likeJared to do the inspection on Dec. 1st at my home."

"Good service, qualified technicians through the years."

"very clear in explaining what he was doing"

"Great service"

"Very responsive to calls and inquiries"

"Great rates and service."

"Professional friendly service"

"Very professional and efficient. Technician explained everything so that I can understand it and was very polite as well."