Norrell Service Experts Reviews

"Very professional"

"Service person offered a wealth of information. He was courteous, diligent and informative."

"Good company so far, no problems."

"The work was done at the appointed day and time. I was informed as to what was going on. The technician was efficient and friendly. The price was fair."

"The guys and their service was excellent."

"Tech. not friendly at initial greeting. Quoting me cost before initial diagnostic test was completed.. Did not see him using any type of refrigerant gage. Only saw him using some sort electric gauze. Only saw him use visual inspection to determine possible leakage and tells me he needs to do a nitrogen test that cost over $700 ."

"Tristan Saxon was my service rep and not only was he excellent at his job but went out of his way to explain what he was doing and more importantly why. As an older woman I appreciate when it is explained why something is happening and why. I have always found the service reps with your company knowledgeable and polite and willing to take the time to explain what is happening with my unit. Tristan represented you company outstandingly!"

"Real nice people that gets the job done"

"Mostly because Norrell follows through on any and all air and heat maintenance without me having to keep up with scheduling it. The technicians have been very knowledgeable and competent."

"Outstanding Customer Service"

"Getting help was so fast."

"professionalism / timeliness / great attitude"

"On time, professional, and knowledgeable"

"comes on time and like follow up"

"Professional, arrived when expected and explained information thoroughly."

"I always had good service. Techs are real good."

"They have always tried to do their best."

"Guys are always thorough in checking out everything."

"He called and he showed up and got the AC back working. I SO NEED TO TALK TO SOMEONE ABOUT THIS DRAIN LINE."

"Very professional"

"Very quick response to service request. Technician was knowledgeable and very polite."

"Andrew was very thorough."

"The salesman was very personable and honest. He described the problem clearly and provided options for correcting the problem. No high pressure sales!"

"I trust Norrell and he was very professional"

"Dependable, efficient, trustworthy service from Norrell for many years by the office staff and techs."

"Preston and Logan did a fantastic job for us. The heat in our attic was unbearable but they never stopped. They both deserve the highest compliments for the job they did under the most terrible conditions."

"I bought two new Daikin heat pumps and air handlers six months ago that cost me $30k. My downstairs air handler was leaking water. The problem was an installation error that Jesse corrected for me. My other issue is that my upstairs Daikin unit can't keep up with the heat. Jesse doesn't know how to work on this unit so he's having to call a Daikin specialist who he is having trouble getting in touch with. Meanwhile I still have an issue with the upstairs temperature going to 80 degrees during the daytime heat. My energy usage because of that is $18 per day. I'm very disappointed that my brand new upstairs Daikin unit is not working properly. I'm even more disappointed that Norrell is installing units that their technicians don't know who to repair."

"Very professional friendly and helpful ."

"He is good for gave the explanation about the problem. Also stopped by my house at night late. He is a good communicate to write. Because I am deaf. He is too friendly person. I really pleased his services. Thank you"

"Excellent, friendly and knowledgeable technician"

"The technician took extra steps and explained them well . It made me feel like I was appreciated as a long term customer"

"Very knowledgeable and professional"

"technician and sales rep combo is a complete slap in the face. Sales rep spoke on behalf of the technician. He even said I needed an evaporator coil that cost 5k. When I priced them on the web the average cost was 265!!! Talk about inflation. Then after telling me I need 2 new units ( mind you we only have one) proceeded to show me units ranging from 12k to 20 plus. I lost all RESPECT for this company. I had another company come out and fix my AC. Heres the real kicker, the issue your reps stated wasnt even my actually issue."

"The practice of having a sales representative show up to a service call, in addition to the technician, to try to sell additional services and equipment is unprofessional and distasteful. I have communicated my preference that this practice not be utilized in my home on several occasions, and once again, on this visit, my request was not honored."

"Because some Technician dont know how to work on some units."

"They have been responsive when I had issues and sent service the next day."

"Technician professional and efficient"

"Very well explained what was wron and what was needed"

"Team member was very courteous and nice."

"I know the integrity of the company & ethics"

"I've always been pleased with services i received from Norrell"

"The technicians were very friendly and professional"

"He arrived on time and worked to fix the problem I was having with my air conditioner noise."

"Professional work and courteous."

"Tech was very thorough and helpful. Easily fixed problem."

"Speedy, thorough, great price, dependable, great customer service"

"Both technicians were very knowledgeable and explained all options well."

"I have had a contract with Norrell for over a decade and have been generally happy with the service provided."

"Chris"

"technician was professional and competent"

"Great service. Technicians were professional and courteous."

"Everything was done quickly"

"Spoke with Renee some time around 1630 hours on Tuesday, 31 MAY 2022 requesting a service technician to analyze why the HVAC system was no longer cooling. She informed me a technician would be at my home later this evening, as soon as he completed the service call he was currently attending to. I am grateful for the timely attention to my service request. Not only am I appreciative for Renee' timely assistance I am, or I should state we are grateful for the attention and discussion Spencer, the technician dispatched to us, provided in terms of explaining what was defective with the HVAC system, a capacitor and a contactor, and the best course of action to correct the defective issues. In this case replacement of both was required, and Spencer had both components on his service truck so the replacements could be attended to immediately versus having to make a return call. Thank you Spencer for focusing on the need at hand."

"The technician was prompt, professional and respectful. The job was done in the appropriate amount of time."

"Technicians are courteous, knowledgeable, and thorough."

"Jessie was GREAT. Most thorough cleanout of the outdoor unit ever; taught me how to use the humidity setting independent of the temp (which neither installers nor any other techs ever told me about; explained clearly why checking coolant pressures was NOT a good idea unless there was a clear reason to check. He left me feeling far more confident in his tech expertise than other techs in the past. I will always request his assignment when I schedule future appointments."

"Communication and professionalism abound."

"The Technician was courteous and thorough on the work that was performed."

"They have always done a good job for us"

"Buddy and (?Brodie) did the work as needed and completed the identified problem (Buddy had identified 2 days prior)"

"On time service"

"Fast, friendly service at a great price!"

"On time, complete inspection, excellent debrief on work done. Spencer was outstanding."

"Professional and an expert technician"

"Timely. Communicative. Professional"

"Jose was very polite, he went right to work, was very professional and possible, we would love to have him again."

"Gave us many options for finding a leak in our A/C. Helped us select an option."

"Matt came out after hours and fixed my unit that had been serviced earlier in the day. Tristan came earlier in the day and performed maintenance on both of my units. Both were professional and courteous."

"It was too much for one person"

"Great customer service."

"The work was done in a timely manner and the tech was very professional."

"Service-techniciansknowledge-dependability"

"Fast service. Tech was able to replace part on the first call."

"Very capable and efficient service."

"I am not sure at this point how they did. They said the 2nd unit was low on freon, that there was a leak and they could not add more because Norrell would not alow that anymore, they would call with a price on a coil and if my unit was still under warranty, but I have not heard back."

"Agent was on time and respectful"

"Matt and Josh were very thorough checking system and providing answers"

"Love Jessie!!!!"

"Very professional and courteous"

"friendly knowledgeable patience"

"Great service"

"The technician who came out is the nicest and most thorough person that I have met in a long time."

"Buddy Brown was very respectful and definitely had my best interest mind. He took the time to explain situations in terms that made it easier understand what was going on with my system. He is the technician I want when I have issues with my system. Buddy brings credit upon himself, Norrell, and the advantage program. I am request that Buddy is sent to my property for my heating and air needs!!"

"Quick response. Fully explained findings. Courteous."

"Very professional."

"On time and Andrew always conducts himself as a true professional, which gives me great confidence in his work."

"Technician was professional, friendly and thorough. He explained everything and pointed out a couple issues I probably need resolved."

"Professional and polite personnel"

"He really cared about our problem"

"I had issues with the salesman that Were later corrected."

"Friendliness and knowledgeable skills of the technicians."

"See below"

"Triston Was professional, friendly and was thorough with maintenance services"

"On time and seemed to do a really thorough job"

"Respectful. Completed work quickly"

"Jessie Clark went above and beyond."

"Good service, polite and courteous employees and always arrive at the appointment time."

"technician arrived, immediately saw the problem and began to correct the poblem."

"Quick repair and honest eval"

"Tristan did an outstanding job"

"Norell always delivers first class service. They are dependable and always come when they say they will. They are always polite and work very hard to resolve the issues to my satisfaction. I've never had such great service, and have it consistently. It's a standard for this company."

"Technician came within 30-45 minutes of my calling, problem was resolved."

"My sprinkler system would not come on. Wanted Norrell to check as I just had a new water heater put in and the water had been turned off. Before I called the sprinkler people I wanted to check to be sure all the water had been turned back on. As it seems, the line from the system had been cut by my landscapers. So nothing Norrell caused. However, I was not impressed with the associates. Instead of saying "I can't see where it is something we caused he kept saying "This is above my pay grade"."

"Good information on the results."

"they did not try to impress me with tech jarg. answer my question so i could understand them.acted professional"

"Friendly and on time. When scheduling the lady was very nice and let me know about the 15% discount loyalty program. Only complaint was the cost of new thermostats"

"Andrew provided the great service I have come to expect from Service Experts."

"Quick clean service"

"Did good work and worked with me to get it finished even though they were a little late"

"He was very very professional. Came in did what he had to do and was very very polite. I like him keep him around."

"This rep has serviced our home before. He is very knowledgeable and professional."

"Attention to detail."

"Tech was courteous and completed check on equipment in a timely manner."

"Brian is always professional and fixed a problem I didn't even know I had."

"They did what we contracted for them to do."

"I was reminded about the appointment and technician's arrival."

"Explained everything thoroughly. Explained all options very well."

"Install Team of Anthony and Andrew were very efficient, friendly and knowledgeable of our equipment!!"

"they were know ageable"

"They did a good job."

"Thorough and efficient"

"They were great. Very nice and helpful and friendly."

"They did an excellent job with my service, they opened up my units and inspected each one"

"Service was helpful and quick."

"Always satisfied with the prompt service and communication from the office staff."

"very proffessioal, ontime & knowlegable"

"100"

"Buddy was exceptional"

"Tech very professional & knowledgeable"

"Still not happy with the new thermostat. The last tech seemed to have a hard time understanding how I wanted it programmed. Still not sure it is okay. Says Heat - running schedule. Has not been hot enough to know if it is going to cycle properly. Time will tell."

"The tech was very friendly. He made the repair and was respectful of my home and my pets."

"Always helpful with good suggestions. Friendly and efficient service."

"The service experts did a detailed inspection of my system and gave information on what they found."

"Always prompt friendly service."

"All"

"Very knowledgeable technician."

"through-courteous-professional. Jessie Clark is an asset to Norrell, and should be recognized as such."

"Simon was very friendly, courteous, and efficient doing his job."

"It was raining and they didnt get to clean the out side until like the other service men always do..other than that they were great."

"Jeff and his assistant were very professional and polite. They installed the new water heater in an afternoon which required them working into the evening. They did a great job overall."

"His efficiency and familiarity with my unit. He has service my unit before."

"Guys were great very polite and helpful"

"The tech(s) have been professional and knowledgeable."

"jose thorough"

"Friendly staff (Sue, Jesse Clark)"

"Service Tech did a quick job on the air handler. In my opinion not very detailed compared to others."

"Jose was timely and courteous."

"Jarod was very attentive, courteous, thorough, and helpful with all my questions. Probably the best experience we have had with a regular maintenance appointment."

"Brian arrived on time and immediately diagnosed the problem with my cooling system"

"Okay, I really don't care for the ongoing payment plan option, but the equipment is exactly what we wanted and needed, and is working great."

"Nick arrived exactly on time for our semi-annual maintenance checkup. He went right to work and did a great job, including cleaning out drain lines in the outside unit. He answered my questions with confidence. He has a friendly and quiet manner. He represents Service Experts, our HVAC provider for over three decades, very well. A note of appreciation also for Sue, who arranges the scheduling and calls to make reminders. She is really good at what she does, as well."

"Although there were some mis-steps with the toilets being re-installed due to a new person showing up who had never done this before, Norrell came to the rescue quickly with Brian and he went out of his way to complete the job."

"I do not like this split system that was installed. It is not easy to understand how to program it. The previous one worked great! This one is extremely difficult to understand. The technician was great The product is a pain!!!"

"Quality care. Very personal and friendly technician. Very knowledgeable."

"Professional knowledgeable and discusses what he did. Jessie always does an excellent job."

"Nick was very polite and careful. Before he arrived, he equipped his vehicle with the parts he might need to replace during the maintenance visit to my condo. Sure enough, it was time to replace two UV lights, or whatever they are called, and he had more than two in his truck. He did not have to return back to headquarters to get them and then make a second visit to my condo."

"Y'all always do a great job! A gas furnace and water heater make me a bit nervous, so I'm glad to have trustworthy people servicing the system. Plus, your employees are always very nice"

"He was on time, immediately went to work, answered all my questions, and made sure I was satisfied with the job before he left."

"I have used Norrell several years. Always concerned when the tech in the truck brings the supervisor is the car. That usually means "trouble" with something. My air conditioner is almost 6 years old. However, the other piece is American Standard and they were not compitable. And my water heater is more that10 years old. After several conversations and some discounts offered I switched to the monthly plan so everything has been replaced."

"things went well, techs provided informationas tythe inspction went along."

"No one is perfect, however Tristan was as close as you will get if it was my choice he would provide all my service."

"Dennis J was very informative and very helpful!"

"Great service just displeased with an equipment failure on my compressor that is 2 years old n 2 months = 26 months"

"Technician was friendly and explained all he did. He was prompt and timely."

"The technician communicated with me very well ."

"The technician was prompt, polite, informed me of what was done. Put notes in file for next technician that services unit of what to look for. Answered all my questions"

"Tec was on time and thorough in the service."

"Professional, courteous and competent service in a timely manner."

"Was very experienced and provided the most comprehensive and complete service I've had in my 20 years with Norrell."

"Called Norrell at 2 pm. My gas hot water heater pilot light was out and would not lite. Holt and Jose got here around 4pm and had my hot water heater going by about 5pm. Thanks Holt and Jose for fast friendly service."

"Repaired the problem"

"Technician Cory's service was excellent."

"Explained everything to me in Great Detail, to where it made Complete Sense."

"Great service. They took time to tell me what they were doing and were very respectful of my home."

"Young service tech was very professional and explained everything he was doing. He sold me on a replacement filter and UV bulb! ??"

"My service date was 3-17 and I had to call to get another service rep to come out on 3-18 due to a part being left off the heating system. The rep opened the unit and the connection wire was hanging disconnected. He told me that the part was broke and broke the wire connections in front of me to fix it."

"The service men were pleasant and efficient and cooperative----and completed work in a timely manner."

"Looking back over previous service records, we have been told that the blower motor is over amping and needs to be replaced. Yet the only year any readings were recorded on the paperwork left behind was 2020. The sales consultant told my wife he would follow up with me later that day. I waited the following week to call him, left a message and still no call back. Makes we question if we really have an issue or not. Which also begs the question, why was a sales consultant on service call?"

"Its the score he should get!!!"

"Simon Adkins and his associate arrived within the appointed time and did a thorough maintenance on my AC. He vacuumed leaves and pine needles out of it and cleaned the coils; also checked the refrigerant pressure."

"The technician was prompt, courteous and efficient. He corrected a leak problem with the air duct and recommended replacement of a water heater which was in bad shape. He facilitated contact with a Norrell sales consultant who followed up with us."

"Technician was thorough and explained everything"

"He introduced himself and went straight to work. He was efficient, and thorough. He had some suggestions to what he needed to do and explained it. Friendly and courtesy."

"They provided outstanding service. Each person knew his job and they worked good together."

"Our heater went out on a very cold Saturday and they were very prompt in their response to the problem."

"They did the service work fine except they left the light on in the attic and I am not able to get up there to turn it off so they had to come back the next day.to turn it off."

"He is meticulous, professional and knowledgeable"

"great costumer service and good attitude great knowledge of his job answer all my questions"

"great customer skill and knowledge of his job answer all my questions"

"The service technician was terrific! He was friendly, competent, thorough, and informative. He very much helped me to understand my system."

"The technicians were very courteous, knowledgeable, and considerate. They worked over 12 hours to remove our old equipment and install the new making certain everything was operational before departing. They explained how to operate the unit to my daughter and I. We could not have had better service. Andrew and his partner are a good team. Thank you! Please let them know how much we appreciate their hard work."

"Quickly worked, polite, informed me of issue,"

"Nick arrived and set about his work to inspect and maintain our HVAC's. Did his job and left. I do not like to give the highest ratings because to me that indicates nothing else needs to be done. There is always room for improvement."

"Good service, timing was off."

"Technician was very Courtesy, Professional, Knowledgeable and Servicing my HVAC Unit. Thanks you, Mr. Buddy Brown."

"Andrew is very thorough and takes his time to make sure everything is working correctly . Also communicates real well . I have to add that Sue in customer service is very courteous ( so are the others , but I remember her name ) . I get up to the minute changes , which is nice ."

"Very knowledgeable and helpful"

"Tech seemed very knowledgeable. Was efficient & polite."

"No problems reported and efficient!"

"Punctual - knew exactly what to do and fix the problem"

"It took several days of testing, but Andrew and Jeff determined that the thermostat was most likely the problem. They were persistent and I appreciate their determination. A new thermostat was installed and the system seems to be working fine at this time. Thank you so much."

"He was courteous"

"Very professional experience, took care the problem in a timely manner. Job well done."

"The work was very good. The tech explained what he did and advised he found no problems."

"No comment"

"Technician Simon Adkins was professional and courteous. He did an excellent job. I am very well pleased."

"Courteous , thorough"

"Cory is a very capable and attentive technician."

"Tech was very knowledgeable and answered all my questions. Brian Wiggins is a great asset to the Norell Company."

"Knowledgeable and professional"

"The technician was on time, worked quietly and seemed very knowledgeable. I like the fact that he was same technician as last service!!"

"Well organized. Courteous. Neat. Listened to what I had to say. Explained things to me. Did not rush."

"The service was provided professionally. I was informed of any issues and findings. The representative was respectful and explained the checks that he performed."

"Jessie Clark was professional and polite. He took the time to explain what he had done and what maybe due next service call."

"Great Service!"

"Tech was very knowledgeable of the problem."

"Brian was punctual and professional and resolve both of my issues both times he came out"

"Luckily I got home in time to tell the technician as he was going out the door we had a small leak from our hot water heater. Overlooked twice by your technicians."

"Have not finished it, if I no not get it done, I will take this company to court. I spent almost $9.000 for this job and as of yet it has not been done."

"Brian has been her 2 to three times and each time he provided excellent service and a professional job was done. He also check out my water pressure and is going to get me a quote on the valve replacement for that."

"they came in and did there job, very honest about what they did and what they were doing. any question I had they seem to be honest with there answer. very positive people enjoyed them. talked very positive about Norrel. that goes a long ways."

"Andrew was extremely knowledgeable and took time to explain and answer questions"

"Technician was on time and very respectful. He provided answers to my questions and provided helpful suggestions"

"All ways does good job and on TIME. Very helpful with any questions I may have."

"courteous, efficient,"

"Everyone was so helpful and friendly. They let me know exactly what was going on and got everything taken care of quickly!"

"He tell explain everything he is doing step by step"

"Ac unit not cooling after service but was before service"

"Jessie is a true professional."

"KD went above and beyond service to ensure my system was working in proper order."

"Very knowledgeable, good at communicating with customer at their level of understanding. Provided valuable assessment of issues."

"He came in an checked the equipment and was accurate and quick. He told us our filter would last 6 more months and told us everything looked good."

"Technician Jessie was very pleasant and helpful. He did a thorough examination of my system. He gave me some helpful tips on my thermostat and also information on the best type of filters to use."

"Tech was very friendly and respectful of home."

"Quick and friendly service"

"Technicians on time, and all questions answered that were asked."

"He investigated the equipment to try and locate the problem for the system failure noted on the thermostat. This was the second call for the same problem. The first call was about two weeks prior, that person used the on/off switch to reset the equipment. This tech was more thorough."

"I have been satisfied for over 10 years."

"Very professional and pleasant young man."

"Very professional and courteous."

"Through review of systems and very professional."

"Very efficient and timely."

"The Technician was very knowledgeable and friendly."

"Good communication and prompt arrival as promised"

"Very respectful of my property, knowledgeable, courteous and friendly. Not pressury."

"Tech responded quickly. He was very Thorough as you walk through the process of what might have caused the problem. I was very impressed."

"Very informative"

"It took two techs, they seemed very incompetent. They asked us where the condensation line ran. They're the supposedl professionals. Now this morning the heat is not working again!"

"agent to care of problem"

"Tech was very thorough n cleaned my unit."

"The 2 techs that came to our home were on time and went right to work.. They were good listeners, very respectful and thorough."

"Great people and service."

"He was polite, explained exactly what he was checking and why."

"Overall positive, but the technician Phillip who serviced my downstairs unit failed to connect an important wire and the system did not heat. I had to call Norrell back on Thursday and Brian Wiggins came out to fix it. Phillip also left his tool kit Monday and called me; I found it and he had to come back Tuesday morning to pick it up. That's a little sloppy workmanship, don't you think? Brian said he would report this mistake."

"Technician was ontime, thorough, and professional."

"Philip Poe and Dennis J. were friendly, courteous, knowledgeable, and efficient technicians. They gladly did what I asked them to do to stop my air return grate from rattling."

"Excellent service."

"Coil Replacement went well."

"He did good work"

"Friendly & knowledgeable tech did a great job!"