Furnace Installation in Birmingham and a 100% Satisfaction Guarantee* You Can Count On

Frequently Asked Questions

Here’s a shortcut to some answers we normally give to the people we help with home comfort. 

• Should I replace my furnace and air conditioning equipment at the same time?

  It’s often less expensive to replace your heating system and AC unit at the same time. Plus, you’ll also enjoy higher energy efficiency year-round. Here’s when you should replace both systems at the same time:

  • Your furnace system and AC unit are more than 15 years old.
  • You want to install a high-efficiency air conditioner soon, which might not be compatible with an older model.
  • You want to improve your energy savings with a smart thermostat, which usually don’t work with older HVAC equipment.
  • Installation is difficult.
  • You don’t want to have to be concerned about HVAC repairs in the next several years.

  Knowing when it’s time to schedule furnace installation may be challenging and stressful. Our Experts at Norrell Service Experts have an A+ in home comfort, so you can count on them to aid you in making the best decision. Get started by calling us at to request your free home comfort analysis today.

• What types of heating systems do you offer and install?

  We service a few types of heating systems, including gas furnaces and heat pumps.

• What’s included during furnace installation services?

  We’ll do an in-home evaluation, work with you to get the best furnace system for your needs, perform the installation and also ensure that the system is operating before leaving.

• What brands will you install and service?

  We repair and maintain all makes and models in Birmingham. We back up all our services with a 100% Satisfaction Guarantee for one year.*

• What payment options do you have?

  We’re proud to offer financing. With financing options for homeowners who qualify, you’ll receive a brand-new heating and cooling system through affordable payments.

  Another great investment is the HVAC Advantage Program™, which covers everything from new, high-efficiency equipment to any needed repairs or maintenance in the future and more for a reasonable monthly fee.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge levied by HVAC companies when a technician is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. A diagnostic fee covers the technician’s time, expertise and travel costs associated with determining the underlying cause of the problem. It’s basically a service fee for the technician’s professional inspection to pinpoint the cause of the malfunction.

  It’s like a doctor’s appointment. They have to do some preliminary tests or an examination to help figure out what’s wrong before recommending treatment. Similarly, the technician we send has to inspect your system to decide on the best repair or maintenance steps.