Skilled Furnace Service in Birmingham with the Comfort of Our 100% Satisfaction Guarantee*

Frequently Asked Questions

We can try to help with your heating questions easily at the links below. If not, just click or call.

• How often should a furnace be serviced?

  Homeowners need to have their furnace or boiler system serviced at least once a year. This can help prolong the heating system’s life time and help to lessen repairs and utility costs.

• Is preventative furnace maintenance worth it?

  Heater maintenance is a lot like car maintenance. Routine furnace maintenance is vital to helping your home heating be as durable as possible.

• What can be done to protect my home from carbon monoxide?

  Here are a couple of things you can do to keep your family protected from carbon monoxide:

  • Heat up your car or truck outside of your garage. Cars are a substantial source of carbon monoxide poisoning, so do not leave yours running in the enclosed space of a garage. The same holds true for gas equipment such as lawn mowers or snowmobiles.
  • Don’t run ovens or grills as heaters. These appliances are safe when used right but can output carbon monoxide when used for an extended period of time in small spaces.
  • Don’t turn on a gas generator indoors because it produces fumes.
  • Have your chimney inspected by an Expert. This ensures chimneys and vents aren’t blocked and are connected appropriately.
  • Confirm gas appliances are operating correctly, particularly your heater. You can ensure efficient, safe operation by booking routine furnace maintenance with Norrell Service Experts.
  • Install your preferred model of carbon monoxide and smoke detector on every floor of your home, especially outside bedrooms and common areas where gas appliances are in use.

• How can I bring my heating costs down?

  Keeping your systems maintained will help bring costs down. Check our membership plans for regular tune-up service information. This will inform you about proper maintenance and why it’s crucial.

• What brands do you install and service?

  We service and install all popular makes, makes and models. As a larger HVAC company, we can get fast access to parts and systems for timely replacements.

• Do you provide emergency service?

  Yes. Our Experts are only a brief way away, whether you’re trying to find a furnace repair in the dark of a cold winter night or an AC replacement before a heat wave arrives.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. The service call charge covers the technician’s time, knowledge and any gas or other travel expenses associated with determining the underlying cause of the problem. It’s essentially a service fee for the technician’s professional assessment to pinpoint the cause of the malfunction.

  Think of it like a doctor’s appointment. They must perform a thorough checkup to learn more about what’s wrong before recommending treatment. In the same way, your HVAC professional needs to inspect your HVAC equipment to decide on the repair or maintenance course of action.