AC Repair in Birmingham —Count On Our 100% Satisfaction Guarantee*

Frequently Asked Questions

• Do you offer emergency AC repair? 

  Yes. Our pros are just a quick trip away to aid with an AC repair or replacement during an emergency.

• What are some standard air conditioner troubles?

  • AC leaking water. This is usually the PVC pipe going out of the AC unit. Leaking refrigerant can cause ice to accumulate on the coils and drip water. AC repair is necessary when this happens and should be treated as an AC emergency.
  • Air conditioner won’t switch on. Homeowners can first check the thermostat settings and check for a tripped breaker on the electrical panel. If the breaker is tripped, it might not require a service call.
  • AC not blowing cold air. Double check the thermostat settings are on the correct temperature and that your thermostat has power. Next, replace the filter. You can also ensure the AC unit isn’t obstructed with debris, and that it isn’t leaking refrigerant. If you see a leak or your AC is still blowing hot air, call us at for emergency AC repair.
  • AC making strange noise. Screeching, banging or clicking sounds coming from your AC could indicate a serious problem. If you’re noticing strange air conditioner noises, switch off your AC and call Norrell Service Experts for prompt AC repair at .

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge levied by HVAC companies when a technician is sent out to your home to diagnose any and all problems with your furnace or air conditioner. A diagnostic fee covers the technician’s time, experience and travel costs associated with determining the underlying cause of the problem. It’s essentially a service fee for the technician’s professional inspection to pinpoint the cause of the malfunction.

  It’s like a doctor’s appointment. They have to do some preliminary tests or an examination to help figure out what’s wrong before recommending treatment. In the same way, your HVAC professional needs to examine your system to figure out the needed repairs or maintenance.