What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your air conditioner needs repair at your Birmingham home and you don’t know what that entails. It’s nerve-wracking enough to allow an AC repairman into your home, but then to wonder what they’re going to do could add a whole other level of concern. But fear not! Norrell Service Experts is here to inform you on the standard air conditioner repair process so you can be informed when an expert AC service technician needs to pay you a visit.

AC Repair Starts Simple

When the service tech arrives, the first thing they should do is ask to see the thermostat. It might sound silly, but they need to check it to make sure that it’s not merely a thermostat settings issue. The repairman will check that the thermostat is set to cool and then lower the temperature to see if that will trigger the air conditioning system. A defective or incorrectly connected wire could be the culprit that’s keeping you from a comfortable home.

If this doesn’t resolve the trouble, the technician may ask you to see the circuit breaker box. They will probably flip the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty of AC Repair

The service tech will then likely ask to see the AC system. Similar to a doctor, the service tech will start their trial and error testing process. There are multiple factors that could be the cause for an air conditioner that isn’t functioning properly, and it’s up the service tech to investigate all the possible causes starting from the most standard issues to the least. This process could take anywhere from five minutes to sixty, and sometimes longer.

During the air conditioner diagnosis, they will probably check the air filter to make sure it’s not blocked or requires replacing. They will check the A/C system’s refrigerant levels, verify the air condenser fan is rotating properly, verify that the size of your AC is correct for the size of your home, and examine the electronics, safety controls, and wiring.

Have answers, will fix

Once the air conditioner repairman has identified the problem, he or she should explain all your options to you. The exchange will typically start with the service tech explaining what the trouble is, what part (if any) went out, how or why it went out, and what function that part has for your air conditioner.

The repairman will then go into your choices, which will include replacing the part and fixing the issue, but may also involve upgrading parts of the AC system, the A/C system itself, or your complete heating and cooling system. In particular cases, it may make more sense to purchase a whole new HVAC system, particularly if the AC is past its prime, or likely to break down again and end up causing you to spend more on air conditioning repairs in the end. The technician will go over how much time, effort, and cost it will take to rectify the problem.

The technician may now explain what could have been done to prevent the issue or part failure and how to prevent a future issue. This typically includes being proactive with annual maintenance, which not only helps stop an air conditioning breakdown, but in most cases also keeps your air conditioning warranty valid. Most expert air conditioning repair businesses will offer a yearly service plan so you don’t have to worry about making future HVAC tune-up appointments for your home.

At the end, they will explain the process for repairing the failed part or fixing the trouble. If you determine that air conditioning repair is better for you than investing in an AC system upgrade, the technician will order any parts necessary and schedule your follow-up appointment to repair your AC. Or, if the necessary part is already available on their van, they will go ahead and start the air conditioner repair work with your permission.

Always know that throughout Birmingham you’re in good hands with Norrell Service Experts. Our technicians are ACE-certified and have undergone extensive background checks so you can feel comfortable with the people we send into your home. If you ever have any questions about your AC or what to expect with your air conditioning repair, give us a call 24/7 at 205-267-0023 and we’ll be happy to walk you through the process.

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