What Are Trip Charges and Diagnostic Fees?

When you need heating, air conditioning or plumbing services from Norrell Service Experts, you will pay for the trip charge and a diagnostic fee separately. A number of companies you’ve worked with in the past might have combined the trip charge and diagnostic fee, but we feel we can provide you with greater value by separating them.

What's a Trip Charge?

A trip charge handles the cost for a certified plumber or HVAC technician to stop by your home. Sometimes called a service call fee, this cost is the initial rate for bringing our technicians, equipment and expertise to your doorstep. If you want to avoid trip charges in the future, you can explore signing up for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee is made up of the services needed to find the source of a problem. In plumbing, this can consist of scoping. For HVAC repairs, it might involve taking a look at the inside of your unit. If you prefer to use Norrell Service Experts for your repairs, the diagnostic fee will be rolled into the repair costs. But bear in mind, you will be charged for the diagnostic services alone if you do not.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee covers sending the plumber or HVAC technician to your property, while the diagnostic fee addresses all the work concerned with evaluating the problem and coming up with a plan for repairs. If you're paying for repairs, you shouldn't notice the diagnostic fee as it'll be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Some other plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. Rather than charging you for two services together, we have two individual fees. This helps us to price our services in the fairest achievable manner.