When your air conditioner breaks down on a sweltering summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
1. Read Customer Reviews
Many homeowners start their search for an air conditioning repair company on the web. While you’re surfing the web, be sure to browse through feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are helpful when searching for an AC repair company. Find out which companies the people you trust have worked with for HVAC repair in the past and whether they had a good experience. This firsthand insight and the potential to ask specific questions can help you make an informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A specific company may be the best in the business, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Inquire if your street address is included in the company’s service area. If not, find out if they’re able to come to you for an extra fee. Diligently weigh your local companies before deciding to pay extra for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most undesirable times. Choosing a company that delivers emergency services is vital if you need timely, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and inquire if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s dedication to high-quality workmanship and professionalism. Try to find an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any company, make sure that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage during the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of supplying quality service likely has the experience necessary to handle complicated repairs. See how long the company has been operating. Then, ask a professional whether they have previously tackled the problem you need addressed. Such experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is essential when dealing with any service provider. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Try to find evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you find a company that offers competitive and honest prices. Be cautious of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trustworthy companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and offer warranties for your assurance. Such coverage displays quality assurance and helps you move forward with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC technician doesn’t have to be overwhelming. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Birmingham.