10 Questions to Ask an HVAC Contractor

Choosing the right HVAC contractor to replace or service your home comfort system can feel daunting. That choice is important because the contractor you hire seriously impacts your HVAC system’s quality, endurance and efficiency for years to come.

To help you make an informed decision, research various companies in your area that might be suitable for the job. Once you narrow it down to a few candidates with enough experience and positive reviews, contact each one and be prepared to ask about the following top 10 questions to ask an HVAC contractor.

1. Are You Licensed and Insured?

Asking about licensing and insurance ought to be the first question on your list. Hiring a licensed contractor ensures that they meet the state and local standards for HVAC companies. Then, insurance safeguards you from liability in case of accidents during the course of the maintenance or repair. A respectable HVAC contractor can show proof of licensing and insurance upon request.

2. What Size HVAC System Do I Need?

HVAC systems are not one-size-fits-all. Installing an oversized or undersized system causes inefficient performance and could limit the unit’s life expectancy. A knowledgeable contractor can assess your home and figure out the ideal heating and cooling capacity of your new HVAC equipment for the greatest possible comfort and longevity.

3. What Brands Do You Carry or Recommend?

Different furnace and air conditioner brands offer models with differing properties, efficiency ratings and warranties. It’s best to work with a non-proprietary HVAC contractor that can help you find the most appropriate fit for your requirements. To get an idea of equipment quality and prices, think about asking for a list of brands the contractor endorses and why.

4. Do You Offer a Written, Itemized Estimate?

A written quote is better than a verbal quote. When you have an itemized written estimate, you can identify what the contractor charges for each component, including labor, helping you know more about where your money is going. Get estimates from several HVAC contractors to help you compare prices and protect you from unanticipated costs.

Remember, prices that seem too good to be true don’t always bring on the savings you expect. You’ll likely end up with shoddy equipment and poor customer service, or the company will tack on hidden fees to bring the cost up at the last minute.

5. What Kind of Warranty Comes with Your Services?

A one-year labor warranty is the HVAC field’s standard. Still, you should also inquire about parts and equipment warranties. A few HVAC contractors offer extended warranties and satisfaction guarantees, displaying confidence in their employees and equipment.

6. Do You Offer Maintenance Services?

Routine tune-ups are essential to maximize your HVAC system’s efficiency and life span. Consider choosing a contractor that offers tiered memberships to fit your preferences and budget. Signing a maintenance agreement with your heating and cooling company promotes solid long-term HVAC performance. It also will help you avoid having to restart your search for a qualified contractor the next time you need maintenance or repair work.

7. Will You Pull All Necessary Permits?

The majority of HVAC work involves permits from local or state authorities. A respected contractor should handle this process for you, saving you time and anxiety throughout the installation process.

8. What Are My Payment Options?

It’s worthwhile to know how a contractor structures their payment schedule. Make sure to ask if they offer financing options or if they expect full payment as soon as the work is complete.

9. How Long Will the Installation Take?

The length of time it will take to install your new system will vary based on the project's size and complexity. Nevertheless, having a clear timeline is fundamental to reduce disruption to your day-to-day routine. Your contractor should give a reasonable time frame to bring the project to its conclusion and then follow through on this estimate.

10. How Can I Improve Home Heating and Cooling Efficiency?

Your contractor should certainly be able to recommend ways to optimize energy efficiency through a home energy audit. Making the effort to add insulation, replace old windows, seal air leaks and perform other specific actions may help you qualify for a more modest heating and cooling system. The result is a more wallet-friendly up-front investment and decreased utility bills for years to come.

Contact Norrell Service Experts for HVAC Contracting Services in Birmingham

At Norrell Service Experts we understand that choosing the right HVAC contractor is a major choice you shouldn’t take lightly. As industry leaders with years of experience and as one of approximately 100 Service Experts locations across North America, the team at Norrell Service Experts proudly provides affordable and long-lasting installations, repairs and maintenance services. We stand by our work with a 100% satisfaction guarantee, and our devotion to excellence is reflected in our extensive selection of high-quality brands and comprehensive maintenance packages. Our ultimate goal is to offer peace of mind and the assurance of a job well done.

So, if you’re looking for a reliable HVAC partner, don’t hesitate to give us a call at 205-267-0023. Whenever you contact a Service Experts office like Norrell Service Experts, we’ll be ready to answer your questions and help you make the appropriate decisions for your heating and cooling needs.