Customer Reviews for Norrell Service Experts

Donald King

Dec 03, 2024

Christian Paul did a great job helping me understand how to use my thermostat

Lori Smith

Dec 03, 2024

Christain P. and Tyler did an awesome job

John Strickland

Dec 02, 2024

On behalf of First Methodist Church of Trussville - Jordan Fritsche serviced two of our units today. Our service (as always) was excellent and everything explained in detail.

Mary-Amanda Chiaranda

Dec 02, 2024

Fast and thorough service with Christian and Tristan today! Always superb service. I wouldn’t use any other business!

Ken Wilkinson

Dec 02, 2024

Christian P fine job!

Francis Campbell

Nov 30, 2024

Jared did a wonderful job, he was very friendly and very respectful. He told me about everything that he did today, making sure that I understood everything.

J Todd

Nov 29, 2024

November 2024: Jordan N. was the Norrell service technician who performed the annual maintenance on our furnaces today. Jordan was cordial and professional, and he worked efficiently to check and service our furnaces. Jordan really appears to enjoy his work and is a strong representative for Norrell. Great service as always. Thanks Norrell, and thank you to Jordan!

M Bell

Nov 27, 2024

Travis was very nice & informative; he explained everything he did so it was clear to me. in fact, next time i need service I now have Travis's name to request him to be my service technician

David

Nov 26, 2024

Anthony did an excellent job! He thoroughly tested our system, adjusted settings when needed, and verified that our systems are working efficiently & correctly. He’s certified on our type of equipment- appreciate his experience and knowledge. He’s very polite and personable, and cares about the customer. He also explains complex, technical things in a way one can understand them. Thank you Anthony!

Marie Robinson

Nov 26, 2024

Excellent service from Simon and Justin! They were so couteous, informative, and professional! Very pleased with their service! The best customer service I have ever had! Please only send Simon and Justin for my maintenance! Thank you! Caleb did an outstanding job! He was so courteous and professional! I really enjoyed his company! Please send him in December 2024!

Sondra Personal

Nov 25, 2024

11/25/2024 Electrical repair today. Clinton, aka Buddy, was friendly and professional, like everyone Norrell sends out. This is a very well run company, with some great employees. They may not be the cheapest, but they are extremely reliable. 5/4/2024 Norell installed a new unit 6 weeks ago, and today made the 3rd service call because it would not come on. Tristan Saxon came out a few hours after I called and fixed the problem quickly. Tristan explained everything in detail and was very professional and polite, like all the service techs from Norrell. The people that answer my phone calls are also very nice, efficient and professional, every single time. The reason I bought a new system from Norrell is their prompt professional service. Norrell repaired my previous HVAC, inspected and serviced it. 3/13/24 LeWayne & Hunter even took a moment to socialize with my foster puppies.