Commonly Available Job Positions at Norrell Service Experts Heating & Air Conditioning in Birmingham Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service center. The General Manager supervises the P&L, drives sales, and provides guidance to all personnel and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician communicates with residential and/or commercial customers to answer questions, resolve concerns, and confirm complete customer satisfaction. The Service Technician also advises the customer of recommended products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the position also completes installation and service on inside air products and equipment, as well, and has the ability to comprehend controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist fields customer inquiries, concerns, and billing questions with the highest level of courtesy and professionalism to solve customer complaints with a same-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day function of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using company radio and pager procedures, dispatches appointments to Installers, Service Technicians, and Maintenance Technicians. The person in the role also interacts with the customer to ensure the customer is notified of scheduled appointments, reply to questions, and to help resolve concerns. The Dispatcher strategically plans and routes the most appropriate technicians following established company guidelines.