Reviews

Average Rating
405 Total Reviews
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"Technician was very knowledgeable, and was able to provide multiple solutions to the problem. He gave us the pros and cons of each fix."
"The technician checked both outdoor & indoor pieces of the A/C-Htg unit. He found everything to be working properly. He installed the UV bulb which was due to replaced ..."
"I have used your company for many years and your service has always been very good. "
"He was very professional, knowledgeable, friendly."
"Efficient, Courteous, Knowledgeable, Thorough, Answered any questions I might have"
"The person came at a great time for me and did what he needed to do and was polite and all. Did just fine"
"He was on time, polite and informative about what needed to be done."
"I am 100% satisfied with the service that was provided by Kurt because it was Top notch customer service, very professional, very knowledgeable, answered all of our quest..."
"My technician Brendan was very kind,courteous and knowledgeable. He always informed me exactly what he was doing. "
"Kendrick was efficient, knowledgeable and personal. Did a great job."
"Jeremy was so polite. Wrote more on the ticket than previous technicians did."
"Norrell always sends top notch technical representatives to service our equipment. Brendon was no exception to this. He did a great job."
"liked the young man who came out to my house"
"Courteous and professional technician"
"I had no problems with service man. "
"extremely knowledgeable and efficient in quickly diagnosing problem and very professional in explaining problem and rectifying it"
"No reason"
"He explained many things to me I had not understood before. He was courteous, friendly and very patient with this senior citizen. In all the years I have been with your c..."
"The technician was very nice and helpful, he explained to me what was happening with the unit and explained what he was going to do to fix the problem. He also did not l..."
"Always a pleasure"
"Pleasant serviceman. He was informed and thoroughly cleaned our units. "
"Prompt, polite, "
"He spent the time explaining the system to me, discussed what the problem was and how it wash corrected. I felt more knowledgeable about my purchase after the service cal..."
"The representative was super polite and respectful of my time and property."
"did a great job"
"Professional in ever way"
"Kendric was very knowledgeable and friendly. Hope he comes back next time. "
"Attention to all details in all aspects. "
"The salesman, Shane Gipson, spent a lot of time assessing my home from top to bottom to verify what it would take to most efficiently cool and heat the air on the second ..."
"Fast after hours service."
"On time and completed tasks with expert care."
"all was good but it seems like some part always needs be replaced never just a cleaning and tune up"
"Carlus cleaned out the compressor. All the grass that was up in it he washed it out. None of the other service technicians every did that. He was very nice as well. I..."
"Dan was very friendly and professional"
"The technician was extremely thorough and provided an explanation for each component of the system. A+ There had never been this type of service provided by Norrell in t..."
"He was Professional and Prompt. Arrived at the scheduled appointed time. "
"You arrive on time, or call in plenty of time if there will be a delay."
"When the serviceman was not able to reach us, he came back to service our unit. He was very friendly and gave us choices on the repair of our unit."
"Kendric was very helpful and did a nice job."
"A clear explanation of what was done verbal and written in the report instead of initials use complete sentences. This gives me a record of looking at the previous recor..."
"He was very informative about my situation"
"Timely, professional, clean"
"Every gentlemen came from your company was patient, kind and under standing. And I believe every including the installer, finance and the man of the company. I just love ..."
"Felt like the tech was not rushing and was not just trying to sell me something,"
"The tech was courteous, diligent and knowledgeable. He performed the work in an efficient manner."
"Good job. Prompt and courteous"
"Thorough wirk"
"Knowledgeable and professional."
"My technician, Mark Smith, did a professional and thorough job on my a/c tune-up. He explained his findings to me in a very simple way that I understand."
"Prompt service . Very professional"
"Brendan Donegan service of our unit was excellent. He discussed things which we should know on our unit. It is working wonderful!!!"
"although he was later than expected, he got the job done."
"Professionally done. The serviceman was very respectful, neat, knowledgeable, and communicated excellently."
"Professional, courteous, solved the problen"
"Jose is always professional, and very thorough and has great communication skills. We have been a customer of AirEngineers since 1978 and if I was asked who I thought wa..."
"Tech went out of way to try and find correct size leaf guard. "
"Very Professional and trustworthy. You work with me on scheduling since there is usually no one to meet the tech during the day."
"Competent, capable, rapid."
"The technician was very efficient and was able to explain what the problem was and how to resolve the issue."
"Very professional and complete. "
"Tech introduced him and was on time which is a plus and was Professional "
"Went above and beyond"
"Professional, informative, knowledgeable ,pleasant technition"
"Friendly,knowledgable ,"
"He was very professional,introduced himself and made me aware of everything that he was doing .Carlos was pleasant and seemed to be very skilled in his profession."
"He was friendly & did a good job"
"The technician was very thorough and professional."
"The technician arrived on time and professionally completed the work. "
"You provided prompt service, especially considering inclement weather. I was also very impressed with the technician, who correctly diagnosed the problem within a few min..."
"Jordan was both professional and pleasant"
"The check-up was done, but I had to call the next day to have someone come out and fix a problem of water leaking on the floor. The 2nd guy fixed the problem of the wate..."
"Excellant service by technican. Explained what he did and reset the clock in the thermostat unit. He was friendly and polite."
"Technician was very efficient and thorough"
"Mark was very professional in every way!"
"He did a very thorough evaluation of our heating/cooling system that has been inactive for a week. He answered our questions very well and directed us to excellent person..."
"Mark was professional, knowledgeable and on time. I will recommend your company to all I know."
"friendly, confident on what he was doing...did a very through job"
"The tech was very nice & very pleasant, on time & efficient!!"
"Carlos was great! Very respectful very informative!"
"Good professional service"
"Technician was friendly and did a thorough job at my location."
"Tech did a thorough job although he failed to service the unit in the attic. He found that our UV unit had failed. Unit was to be ordered and replaced under warranty but..."
"Jeff was very conscientious, professional and thorough!!! Hope we get him next time too."
"Tech was efficient and answered any question I had"
"promised when I purchased the unit that all service calls would be in detail and unit would be waxed.Service on this last visit of 07/10/2017 was poor. all service visits..."
"Absolutely outstanding service in helping me resolve the situation"
"Clean and service a/c very well "
"The tech went straight to the problem with an understanding of what the cause was, and found the deficiency in installation, easily correcting the problem. I have not had..."
"I don't know what is happening at Steel City Experts. It used to be a really tight run operation. Now technicians put large holes and cracks in my ceiling, the support ..."
"Though the tech was new to my home, he was kind, efficient, asked questions, thorough. "
"The technician explained to us what he was going to service before he started doing the job."
"Very professional friendly service"
"Very professional and fast with the job."
"Technician was thorough, considerate and friendly. He communicated well and made sure I knew what was happening and answered any questions."
"Excellent service"
"Reliable considerate informative technician. "
"Tech was excellemt"
"The work went smoothly and Dan explained everything he was doing so that I could understand it well. "
"The technician somehow created a beachball size hole in my ceiling! My guess is he either stepped and his foot came through the sheetrock or he sat on something or other..."
"Great service as always."
"Knowledgeable technician. "
"no new filter provided"
"Kendric was very nice from the time he got here until he left. He explained what he did and was very knowledgeable."
"Carlus provided very professional service"
"Technician was very professional, informative, and gave thorough evaluation on service. Also gave suggestions for future maintenance."
"very courteouis"
"technician was very professional!"
"Because I was satisfied with the service!"
"tech was very good at what he did, explained everything to me, was very professional and very respectful. "
"Time of arrival and problem solved."
"100"
"Fast service replacement of defective part"
"professional call, explained any issues that were observed"
"The technician arrived well before the end of the time slot, diagnosed a problem with the candidate drain and repaired it before he left."
"Technician was very conscientous about our property from protecting our flooring when he came in and out of the house. Explained everything that he had done on the servi..."
"Tech was very professional "
"Technician could not duplicate reason why outside unit was not running the day before? If I have to call again I hope you wont charge another service call fee."
"Very professional "
"He was very professional and very helpful. "
"Our technician was very conscientious and thorough, and also a very pleasant guy."
"Very polite. Did not waste time and made great suggestions. Kept me informed about the process. "
"Anthony was the best technician you've sent. "
"nice and efficient "
"he was very through and checked the wiring and then rewired the system"
"the SERVICE EXPERT WAS VERY POLITE AND DID A GOOD INSPECTION"
"Polite,skilled,on time"
"The technician arrived to do the service contract maintenance and both units were operating with no issue. When he left in the afternoon, one unit would not operate. This..."
"Service"
"Carlus was very professional and appeared very knowledge"
"The tech was good and a nice gentleman"
"Kendrick was on time, very polite, very efficient, knew what he was doing, and explained what he was doing to me. Cleaned up well. Was quite personable."
"The technician (as always) was courteous and polite. He did the service work quickly and made sure that we did not have any issues. "
"When the cleaning was finished the air was not working. We had to wait on another service person to come out and correct the problem "
"Carlus Wells came to do a regular service on our two air condition units. He was on time and very polite. He did an excellent job -- found a small problem and fixed it ..."
"The technician arrived on time, corrected the problem and described in easy to understand terms the solution. "
"would have preferred a more experienced persom"
"Arrived on time & was competent."
"On time and very professional "
"Good service tech"
"Had to call to get to come back out after I had prepaid for service and part ordered. "
"He was very professional and answered my questions."
"Techinian left light on in my basement which is not an area we frequent. Bigger concern, he did not properly lick my yard gate leaving it open so that my dog got out. My ..."
"The technician was very knowledgeable and professional."
"He was on time and very nice. Did what we needed him to do."
"Serviceman was on time, very nice to work with, a/c works better than ever."
"they responded quickly, accurately diagnosed and fixed the problem."
"The technician a very good job in getting my system to work. "
"Service was good!"
"The technician explained the problem."
"Tech was new to me....very friendly, courteous"
"agent was very thorough and helpful"
"I had an alarm on my new system that was installed in January. I did not know what an "inverter" alarm referred to so we called for assistance to make sure the system w..."
"The technician went about his business, but was courteous and friendly while on task."
"Mr. Wells was very polite, efficient, and professional, and he fixed the problem :) "
"Jordan called telling me he was on the way, arrived in a timely manner. He was positive in his manner and went to work quickly, don't believe I have ever had a better ser..."
"I have been a customer for over a decade--intend to stay such--most professional organization--CUSTOMER DEDICATED--"
"Knowledgeable courteous technicians"
"Professionalism of Dan. Very knowledgeable."
"Very thorough and explained everything very well."
"Deric was great, very professional and informative!"
"told me what to expect, maintenance etc, in the future. Explained it to me so I could understand. Very informative."
"The service tech was professional and well qualilfied. He communicated well and was respectful of our home, wearing shoe protective coverings when entering and handling ..."
"polite and quick"
"They were very knowledgeable, efficient and cordial."
"The technician was very professional and explained everything to me in terms I can understand. He also went the extra distance to address a noise concern with one of my ..."
"Mark kept us informed about his expected Arrival time. Quickly resolved the immediate issue and informed us he would schedule a follow up to further assess the issue in ..."
"I've used this company before and was very satisfied with the results. "
"Dan was right and he proved me wrong. No doubts from now on"
"tech was competent, thorough, courteous"
"Technician was on time, friendly, and competent."
"Nicholas in my appointment time ,was neat,knowledgeable & polite."
"The work was done quickly and effeciently."
"efficient."
"Technician was very courteous and efficient"
"The technition was very knowledgeable and I'm pleased with Not tell."
"I am not sure your tech DID anything! I showed him the system and he said he was going to clean the coils and asked me to bump the system down to make it run. After abo..."
"same day service, nice technician"
"Technician was very friendly and polite, very thorough, and attentive to all our questions and concerns."
"The service personnel did not arrive for the schedule"
"Mark's is a very good techician.thank you."
"Service technician arrived on time, was very friendly and did a good job on the AC service. He pointed out some aging on the unit but did not push me to consider a new on..."
"He arrived on time, at the beginning of the early time frame as requested, and did a good job."
"Very nice and professional Service Technician!"
"The text knew his job."
"Christian was on time and a very good job."
"The Technician was very professional."
"not enough accolades to describe the service --been a customer for over a decade"
"Because someone of the two men here took my gray mag flashlight and a BAMA bowl. I waited this long to say anything until I checked and double checked."
"arrived on time, tried to fix unit. Be aware, when there are 10 choices, I will rarely choose 0 or 10. If you are expecting me to choose "10", then provide fewer choice..."
"The technician arrived promptly, was neat and polite, and seemed to do his work efficiently."
"Technician, Jordan, was professional, knowledgeable and answered any questions I had."
"Because he did a fine job."
"Very efficient, knowledgeable, and thorough. Would definitely recommend."
"Very professional an nice"
"Responded very soon after my call. Had the AC fixed and running shortly after arrival."
"The technician was very knowledgeable and professional."
"The service was prompt, in fact they were willing to come a day earlier if we needed them to do so. But that was not necessary. Mark was very courteous and professional..."
"Tech was efficient and courteous. "
" Kendrick was very efficient, on time, and polite. He told us ahead of time everything he was doing and he quietly went about his work without interfering with our day. W..."
"Great technician to work with. Answered all of my questions."
"The service man was very polite, very clean, and did what he needed to."
"Tech was polite and complete his work in a timely manner."
"Technician was very friendly, efficient, methodical, & painstaking. He was careful with my equipment and careful with his own tools."
"The technician arrived within time frame I asked. He did the maintenance required, advised me about the condition and asked if I had any questions."
"He was very courteous "
"The technician was very polite and professional."
"Excellent SERVICES"
"Seemed to be very thorough. Courteous, Explained everything."
"On time, excellent service"
"Technician very courteous and knowledgeable. Performed all required functions for summer maintenance, explaining what was being done and each result. "
"He appeared to be very efficient in his work."
"He was efficient and very kind."
"The service man was very nice and on time. "
"job well done"
"Unit working fine. Explanations given for all needed replacements "
"Service was done quickly and professionally. Options and findings were discussed clearly."
"the tech sent was solid"
"Jeremy S was very good with explaining what was found and what was needed to be done. "
"Jordan Rogers was very Professional, courteous, attentive to our wishes as well as educating us on maximum efficiency and updating our 21 year old system."
"He was punctual, polite and efficient."
"Great service technician. Prompt arrival on time."
"Very efficient and communicated situation well."
"Cleaning & inspection was done very well"
"No one human is perfect"
"Always polite,efficient and timly. Very helpfull, informative. Problems solved!"
"I know nothing about air conditioning but upon my assessment I found where the putty was "melting or softening" and opened up and I was losing air I temporarily tried to ..."
"The technician was courteous and helpful. He informed me of the condition of my unit."
"Service technician very polite and very efficient."
"He does excellent work."
"Because he knew what he was doing, did it in an efficient manner, was very nice, explained some things to me about filters, and just did a good job. Liked him."
"He was polite, professional, and efficient. "
"on time, very professional"
"The technician arrived on time and was friendly."
"professional, friendly, knowledgable, informative."
"The technician thoroughly & carefully checked the entire system, changed battery the thermostat, verify to make sure the thermostat work, cleaned & vacuumed the motor......."
"Gene is a very professional, polite, and knowledgeable man."
"Professionalism was displayed along with friendliness and genuine care!!!"
"Rusty Jones was very knowledgeable and helpful."
"The technician did his work in an efficient and effective manner."
"Brandon arrived promptly after his call. Was very professional. Advised me of burnt contacts on the contactor which I chose to wait until it failed for replacement. D..."
"MY UNIT WAS TAKEN APART AND NOT PUT BACK"
"The best tehnician we have run across, very friendly, professional and knowledgeable!!!!!"
"Tech was courteous and polite. Performed job very well."
"This was an after-hours service call. Within a few minutes of our service request, Brent called to let us know he was on his way and the approximate arrival time. He wor..."
"reliable"
"Roman was a very nice young man, and did his job in a professional manner. "
"Mark was friendly and informative."
"He was on time and was very pleasant."
"No explanation about the new system, another vent was added not sure why, no explanation how to maintain unit. No information was provided after the install. Technicians ..."
"Salesman came with technician. He was not interested in fixing unit only trying to sell another unit. Considering it is a relatively new unit that was installed by your c..."
"My call was made in the late afternoon, but the tech arrived within 30 minutes and had things fixed in another 30 minutes."
"Technician was nice and thorough. He checked everything!"
"He did a very thorough job of checking/testing the A/C unit inside and outside the home."
"Brent gave up his day off to repair my AC. He was knowledgeable, professional AND courteous. "
"extremely knowledgeable and efficient. survived several trips into a hot attic---never complained!!"
" The technician provided excellent service and information in order to solve a problem."
"He did a very professional job."
"The service was great and the air conditioning does well."
"came at the specified time and did the job satisfactorly."
"In the past I have gotten more detailed inspection out line in written and this inspector smelled. "
"Gene got right and got it quickly"
"Josh spent time explaining what happened to furnace. he also made some recommendations to avoid other problems that might happen. Did the job and got it done!"
"Excellent service. Friendly and knowledgeable tech."
"The technician was professional, cordial, and efficient. "
"Tech was very efficient and helpful and friendly"
"Your technician found the problem and fixed it."
"GENE WAS EXTREMELY THOROUGH"
"Gene Anderson was very helpful and proffessional. He's an expert."
"Gene Anderson, the technician was outstanding"
"The Technician was very knowledgeable, was on time, completed his work without delay, cleaned up when he was finished and even carried my old filter with him to discard..."
"courteous technician"
"The technician was very knowledgeable and gave us different options to fix our problem."
"Excellent service. Techs were courteous, worked fast, and keep me apprised of the job they were doing. I am very pleased. Thank you1"
"Donny is thorough, attentive, courteous--just a nice person to be with."
"X"
"The technician - Justin Reid - was very thorough and customer friendly."
"because I only give the middle value"
"They responded and resolved my problem quickly and efficiently. The servicemen were all friendly and professional. "
"the first tech;couldn't find the leak;but knew how to charged me 193 bucks for his services;don across the street knew what the problem was and fixed it.the wiring in the..."
"We have had more thorough check ups in the past."
"Johnny-on-the-spot. Very professional and obviously very qualified and efficient. Very good service and everything went well. "
"tech was pleasant, helpful and explained everything"
"technician was very proficient in his job and cared about customer service and always through every check he informed me what he was doing and also had me watch what was ..."
"The scheduled maintenance was done with no problems. After the technician left, we had to call back because upstairs unit was not cooling. A different technician came and..."
"Always good service"
"Justin Reid is my service technician. He has done an outstanding job of my Spring maintenance. He is very knowledgeable, friendly, and professional. He checks everythi..."
"Very Dependable Service..."
"The service expert called us before coming, arrived on time, and was very polite and professional"
"He was very professional and did his service effient."
"The technician came in and went right to work and checked the inside and outside units. cleaned the inside filter also."
"Pleasant repairman, felt comfortable with him in the house and also leaving him alone in the house- unsupervised"
"Service expert very professional."
"The technician was very friendly and competent."
" Jerry was very professional walk-through with you step-by-step while he was doing his service .."
"He was very friendly and courteous and helpful. "
"Very professional, very efficient with his time, very courteous and polite"
"Satisfied with having my Air on but not satisfied with the support from the Technician. I was quoted a price for a part only for $429.00. I checked five other local place..."